Business Directories of Texas, LLC.

Initial Business Response /* (1000, 5, 2017/02/14) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@swanel.com
*** *** turned in a claim for water damage which he stated was caused by our equipmentI immediately turned the claim over to our
Insurance Company Liberty MutualI kept in touch with *** the entire time stating it is in the insurance company hands
I am enclosing Liberty Mutual's letter
We have also offered to pick up the last of the product and tanks and give him a check for that
Initial Consumer Rebuttal /* (3000, 7, 2017/02/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Good afternoon, We would like to find out if Swanel Beverages will pay in full for the product that is attached to the machine that we were not able to use (or sale) at the restaurant for the last three monthsAlso, we would like to know if Swanel BevIs going to void the bill that we currently have with them due to the rent of the equipmentAgain, we had not used the machine for about three monthsIf Swanel will cover all this requests, we will be satisfied with our complaintThanks!
Final Business Response /* (4000, 21, 2017/03/27) */
*Document Attached*
Good Afternoon,
The email I sent you returned to mePlease see attached letter
closing out Tapas Cafe Account a a copy of his refund check for
COtanks not usedPlease handle accordingly
Thank you,
Final Consumer Response /* (2000, 24, 2017/04/10) */