From: [redacted] Sent: Monday, December 28, 4:PM To [redacted] Subject: [redacted] December 28, [redacted] Customer Relations Advocate Revdex.com of Chicago and Northern Illinois Email: [redacted] Complaint ID#: [redacted] Consumer: [redacted] Furniture Protection service plan Response letter – Third party administrator [redacted] (“***”) has contacted the consumers and they have accepted a cash settlement in the amount of $for the damaged dining chair this is the full retail price of the furniture item before taxes Should you have any questions, please feel free to contact our office [redacted] This message is intended only for the addressee and may contain information that is confidential or privilegedUnauthorized use is strictly prohibited and may be unlawfulIf you are not the intended recipient, or the person responsible for delivering to the intended recipient, you should not read, copy, disclose or otherwise use this message, except for the purpose of delivery to the addresseeIf you have received this email in error, please delete and advise the IT Security department at [email protected] immediately
CarMax has several administrators for their business in the state of California. In order to provide assistance to Ms*** we will need a copy of her MaxCare extended warranty. Thank you
Initial Business Response /* (1000, 5, 2015/09/21) */
Complaint ID#: XXXXXXXX
Consumer: *** ***
We acknowledge the receipt of the above mentioned complaint filed with the Revdex.com of Chicago
The Warranty Group has many extended warranty programs and service contract programs that
cover a wide range of consumer products including, mobile phones, domestic computers and other everyday consumer electronics and appliances
Additional information is needed to search our records and locate the consumer's specific extended warranty or service contract planPlease answer the following questions
Name of insured person: ______________
Date of Service or Date of Loss: ____________
Policy or Claim Number: __________________
Type of Coverage: __________________
What company is listed in the extended warranty or service contract?
______________________
(For example: Automotive Warranty Services, Inc., Consumer Program Administrators, Inc., or TWG Innovative Solutions, Inc.)
Upon our receipt of this information, we will further review our records
Thank you for your cooperation
*** - Paralegal
The Warranty Group
***
Complaint ID#: ***
Consumer: *** ***
We acknowledge the receipt of the above-listed complaint filed with the Revdex.com of Chicago
This contract is not administered by TWGWe have nothing in the system related to the customer nameWe do not have any claim records
*** ***
- Paralegal
The Warranty Group
WJackson Blvd., Chicago, IL
Tel: 3*** *** ***
Email: ***@thewarrantygroup.com
From: [redacted] Sent: Monday, December 28, 2015 4:20 PM To[redacted] Subject: [redacted] December 28, 2015 [redacted] Customer Relations Advocate Revdex.com of Chicago and Northern Illinois Email:...
[redacted] Complaint ID#: [redacted] Consumer: [redacted] Furniture Protection service plan Response letter – Third party administrator [redacted] (“[redacted]”) has contacted the consumers and they have accepted a cash settlement in the amount of $65.98 for the damaged dining chair this is the full retail price of the furniture item before taxes. Should you have any questions, please feel free to contact our office. [redacted]
[redacted] This message is intended only for the addressee and may contain information that is confidential or privileged. Unauthorized use is strictly prohibited and may be unlawful. If you are not the intended recipient, or the person responsible for delivering to the intended recipient, you should not read, copy, disclose or otherwise use this message, except for the purpose of delivery to the addressee. If you have received this email in error, please delete and advise the IT Security department at [email protected] immediately.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
From: [redacted] Sent: Monday, December 28, 4:PM To [redacted] Subject: [redacted] December 28, [redacted] Customer Relations Advocate Revdex.com of Chicago and Northern Illinois Email: [redacted] Complaint ID#: [redacted] Consumer: [redacted] Furniture Protection service plan Response letter – Third party administrator [redacted] (“***”) has contacted the consumers and they have accepted a cash settlement in the amount of $for the damaged dining chair this is the full retail price of the furniture item before taxes Should you have any questions, please feel free to contact our office [redacted] This message is intended only for the addressee and may contain information that is confidential or privilegedUnauthorized use is strictly prohibited and may be unlawfulIf you are not the intended recipient, or the person responsible for delivering to the intended recipient, you should not read, copy, disclose or otherwise use this message, except for the purpose of delivery to the addresseeIf you have received this email in error, please delete and advise the IT Security department at [email protected] immediately
See attached
Attached please find a request for additional time to respond to this matter
CarMax has several administrators for their business in the state of California. In order to provide assistance to Ms*** we will need a copy of her MaxCare extended warranty. Thank you
Initial Business Response /* (1000, 5, 2015/09/21) */
Complaint ID#: XXXXXXXX
Consumer: *** ***
We acknowledge the receipt of the above mentioned complaint filed with the Revdex.com of Chicago
The Warranty Group has many extended warranty programs and service contract programs that
cover a wide range of consumer products including, mobile phones, domestic computers and other everyday consumer electronics and appliances
Additional information is needed to search our records and locate the consumer's specific extended warranty or service contract planPlease answer the following questions
Name of insured person: ______________
Date of Service or Date of Loss: ____________
Policy or Claim Number: __________________
Type of Coverage: __________________
What company is listed in the extended warranty or service contract?
______________________
(For example: Automotive Warranty Services, Inc., Consumer Program Administrators, Inc., or TWG Innovative Solutions, Inc.)
Upon our receipt of this information, we will further review our records
Thank you for your cooperation
*** - Paralegal
The Warranty Group
***
Complaint ID#: ***
Consumer: *** ***
We acknowledge the receipt of the above-listed complaint filed with the Revdex.com of Chicago
This contract is not administered by TWGWe have nothing in the system related to the customer nameWe do not have any claim records
*** ***
- Paralegal
The Warranty Group
WJackson Blvd., Chicago, IL
Tel: 3*** *** ***
Email: ***@thewarrantygroup.com
This response was also mailed to the Revdex.com via certified U.SMail
From: [redacted] Sent: Monday, December 28, 2015 4:20 PM To[redacted] Subject: [redacted] December 28, 2015 [redacted] Customer Relations Advocate Revdex.com of Chicago and Northern Illinois Email:...
[redacted] Complaint ID#: [redacted] Consumer: [redacted] Furniture Protection service plan Response letter – Third party administrator [redacted] (“[redacted]”) has contacted the consumers and they have accepted a cash settlement in the amount of $65.98 for the damaged dining chair this is the full retail price of the furniture item before taxes. Should you have any questions, please feel free to contact our office. [redacted]
[redacted] This message is intended only for the addressee and may contain information that is confidential or privileged. Unauthorized use is strictly prohibited and may be unlawful. If you are not the intended recipient, or the person responsible for delivering to the intended recipient, you should not read, copy, disclose or otherwise use this message, except for the purpose of delivery to the addressee. If you have received this email in error, please delete and advise the IT Security department at [email protected] immediately.
See attached.
Attached please find a request for additional time to respond to this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]