Business Integrators Services, L.L.C.

Cheever's towing was called by an officer for inclement weather on 2/25/ Cheevers towed 20-vehicles, which every vehicle had to pay He towed our vehicle backwards yards and our driver was still stuck afterwards for hours and counting They charged $for 20-minutes of work tow rate for a pull out in Midwest is around $300.00- When I called to negotiate the rate down they would not budge In my professional opinion as a Fleet Manager with over years of transportation experience is that Cheever's price gouges helpless victims trapped in inclement weather We will not use this tow vendor under any circumstances in the future

Thank you for forwarding this e-mail. I spoke with my client, and they do not intend to provide any further response and will simply rely on their earlier response. Roanoke Granite Tops completely disagrees with many of the statements in Mr. [redacted]’s letter, which are simply false, but they do not want to spend any additional funds defending what they feel is a frivolous and baseless claim. We appreciate your allowing us to respond to the earlier letter – particularly given that the response was late, and we appreciate your attention to the claim. We understand that Revdex.com may proceed with posting the claim, and we would only ask that our letter be published as well. Many thanks,[redacted]

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received your message requesting photographs of the holes in the countertops. As we were discussing the other day, please remember there is no "industry standard" to where these holes are drilled. It is up to the customer and 100% customer preference. I clearly explained to the owner, when he came out for the template, that we wanted everything in the kitchen sink area to be centered with each other. I have that conversation recorded. I would ask the Revdex.com to consider the fact my wife is the customer with Roanoke Granite. She is the person who wrote her check for the deposit and actually paid for this job. My wife never signed off on anything. I however, did sign stating the job was completed because I was told I had to. My wife was not home to inspect the installation so I was made to feel I had no choice. That said, I also was not concerned about signing off on the installation because they have a very good 1 year warranty. So at least they have on paper. That is why we decided to do business with Roanoke Granite. When we contacted Roanoke Granite the following morning with our concerns it all fell apart from there. We started getting the run-around and no response at all from the owner. Thererfore we were left with no choice but to file the Revdex.com complaint for help. Please keep in mind, we have numerous issues with the installation job; the primary concern was the faucet hole placement. Roanoke Granite finally responded to us and said the holes were placed where they always are. Industry standard. They did not acknowledge the fact we agreed everything would be centered, not offset like they did. They stated they do these offset sinks "all the time" and they always place the holes like they did ours. I called their bluff and asked them to send me photos showing prior jobs. They sent me 4 photos...1 of the photos was our sink! Clearly, this is something they "do not do all the time". I replied to them via email in providing numerous photos showing people online who have offset sinks with holes being centered. Our second complaint is they left paint template lines throughout all of our countertops. When I went there in person to do the template, I was present when they drew the lines and accept this. They told me these [redacted]ed where they were going to cut. Clearly, they altered my template (what we agreed upon and have a verbal contract for) because they cut several inches away from these lines. In doing so, they left paint lines all through the granite which are very noticeable. They did NOT remove them before sealing the granite. Therefore, we cannot get these lines out. Clearly, this is not "an industry standard". If you contact any Roanoke area granite installer they will tell you this is simply unacceptable. I can give you a list. I have contacted them all. Due to file size limitations, I will send you the photos in several emails. This email will have photos attached showing the faucet is positioned right-of-center which you can clearly see. I have taken over 100 photos of this poor installation and 2 videos. We are more than happy to invite anyone to our home to see the damage for themselves in person. We tried getting Roanoke Granite to come out to actually see these problems their installation crew left but they refused. Rather, they had their attorney get involved and begin to "bully" us with wild accusations of extortion. We were preparing to go to court over this but we decided it was too costly to hire an attorney to pursue $4,000.00. It is shameful a business can not be held accountable for such poor work and failing to stand by their warranty terms. We read forums online and found numerous photos of people with offset sinks with centered faucets. You can google search images of this. They are VERY common despite Roanoke Granite and their attorney stating otherwise. Here are just a few photos showing white paint markings they left on all our our countertops. Again, these cannot be removed because they are sealed in. We wanted to allow them the chance to come back out to remove them but they refused. Here are a few photos showing the counterheight around the range being unlevel. We were assured this would be level. I have this on recording where the owner makes a joke about it they were not level an egg would slide right off the stove top. There are 4 corners to the stove area. All 4 corners have different measurements and fluctuate 1/4". Clearly, they did not shim the countertops accurately. They shimmed all of our contertops but failed to get the right height around where our slide-in range was going. This created significant problems in trying to get our range to fit. We had to use additional shims and the range is unlevel and not flush to the countertop. The "bridge" is the small peice that is behind the stove. This was installed uneven. There is no overhang on the left side where the bridge meets the countertop but on the right side there is a 1/4" overhang. The owner agreed there would be a small overhang there because one is needed so our range flat-top can have a ledge to sit on. From the photos you will clearly see a gap behind the stove on the left side because they did not make sure there was a small overhang "ledge" for the top to rest on. This defeats the purpose of having a slide-in range for clean-ability and we were assured they would do this correctly. Here are photos of our master bathroom vanity countertop. They cut out the holes for the faucet incorrectly. The left handle (hot water handle) hole is cut much farther way from the center hole (faucet) than the right side. I would argue many of these things cannot be seen at the time of my signing off. They were not discovered until we began trying to install the range and faucets. It is reasonable that someone would not find them until they are installing these things. It seems Roanoke Granite was unethical when they expect people to sign off on a job that is technically not complete. I suggested they ask the customer to sing off on the job 2 weeks after the installation. This is more feasible given it will allow the customer time to install the appliances and fit the faucets. Looking back, I should have required Roanoke Granite Installers to remain on site while I installed all of the appliances and faucets. I would have also not depended on them standing by their warranty they pushed so hard with us. My wife specifically told me if I had any issues she would look at them when she got home; which she did and found many more problems. We depended on their warranty terms they would actually fix any problems she found when she got home. Thank you for your help,[redacted]

As you know, this law firm and I represent Roanoke Granite Tops, Inc. ("RGT"), and we are responding to [redacted]'s Revdex.com ('Revdex.com') Complaint against RGT.  We appreciate the opportunity to submit this response. When RGT delivered and installed Mr. [redacted]'s countertop...

on June 3, 2015, he signed a completion agreement certifying that he was fully satisfied with the countertop and its installation. (Exhibit 1.) The next day on June 4, 2015, Mr. [redacted] submitted his Revdex.com Complaint against RGT.  In addition to his Revdex.com Complaint, he also sent a letter to RGT on June 17, 2015 (almost two weeks after the Revdex.com Complaint) threatening litigation and demanding that RGT return payment in full because the countertop was defective. His complaints included his primary concem that the faucet was off-set by 1.75 inches. (Exhibit 2.) In fact, the off-set of 7.75 inches is the industry standard for faucet locations on this type of sink.  All of Mr. [redacted]'s alleged "defects" existed at the time he signed the completion agreement, and at that time, he indicated that he was satisfied with the product and its installation.As you will see on page 4 of the attached June 17 letter, Mr. [redacted] advised that he recorded telephone conversations, he recorded in-person conversations, and he took video footage of his interactions with RGT, RGT's employees were not aware that they were being recorded during what they believed to be a routine sales transaction. It appears clear that Mr. [redacted]'s intention during his business interactions with RGT was to set up a situation whereby he could later pressure RGT to obtain a free granite countertop. It is highly unusual to record conversatons during a typical sales situation. It also appeats that Mr. [redacted] is using the Revdex.com Complaint as a mechanism to submit additional pressure on RGT to achieve his goals. The items listed in the Summary of Damages section of his June 17 letter and in his Revdex.com complaint appear to be after-the-fact criticisms with the apparent purpose of refusing to make his final payment and/or to demand a full refund. It is also noteworthy that after our law firm sent Mr. [redacted] a letter advising him of our law firm's intervention in this situation, he has now submitted his final payment to RGT.Contrary to Mr. [redacted]'s allegations, RGT's countertop and its installation were within industry standards, and they were precisely the products that Mr. and Mrs. [redacted] selected.  If not, Mr. [redacted] should have refused to sign the completion Agreement.  Furthermore, Mr. [redacted] has not included any expert report or analysis indicating that RGT''s product or work failed to comply with industry standards and he has not provided any expert analysis estimating the cost to repair the alleged 'damages.'  He has certainly not set forth sufficient allegations to justify a free countertop, which was the demand in his June 17 letter.Consequently, RGT requests that the Revdex.com deny Mr. [redacted]'s complaint and that it close this matter. If you have any, questions or would like to further discuss situation with me and/or my client, we would be happy to make ourselves available at your convenience.Sincerely,[redacted]