Business Jet Center, LLC

? We charged the customer for hours when we actually cleaned for hours $vs $that it actualized? The customer has already received a discount? She spoke with managers and was belligerent and refused to listen? We quoted an estimate of $196-$and the customer was charged $? Thank you, [redacted] Operations Manager?

Complaint: ***
I am rejecting this response because:I have already explained in my original responseI was not quoted a total, I was quoted an hourly rate based on peopleYour team refuted to you what they told me when they arrived about how I would be charged. I had planned to use this service on a regular basis at my new home in Camas but Molly Maid would rather lose a customer rather than refund a few dollars due to unclear quoting practices. The lack of listening went both waysMolly Maid did not listen to my complaint which added to my frustrationI've booked recurring service with another companyThere is no need for *** to respondIt's clear they aren't going to even acknowledge what I'm trying to explain or throw me a bone by at least apologizing for the confusion, even if they are unwilling to make any adjustments
Sincerely,
*** ***

We charged the customer for hours when we actually cleaned for hours $vs $that it actualized The customer has already received a discount She spoke with managers and was belligerent and refused to listen We quoted an estimate of $196-$and the
customer was charged $ Thank you,*** ***Operations Manager