Business Law Group PC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY] Regards, [redacted] Hello, just to make it clear the first thing I ask [redacted] and [redacted] was how much was this going to cost me because I explain to both that work is been very slow for me, [redacted] said $up to $that the was what they charge for restraining orders and I ask if they take credit cards he said yes and took my card and charge $ [redacted] said I needed to sing some papers in order to represent me in court but it was to many papers and I ask if I can take them home to review them [redacted] said they need right away to start with the response to the court So he told me what I was singing and never mentioned to me that it was going to be more then $other wise I would of walk away I think [redacted] wasn't paying attention to anything I said I had to repeat everything over and over and he kept getting it wrong I gave him color copies of my evidence that my neighbor was doing to my property and slole from my property then he ask me if I can give more copies, I had run out of color ink so I put them together on a hard drive then he wrote the wrong things,I ask him to fix it and didn't because he was so confident that we were going to win, that it wasn't necessary when we went to court [redacted] gave black and white photos to the attorney that was representing my neighbor so the judge postponed the court date for two reasons one for the photos and the other because the respond was late then according to [redacted] the judge cancel the second date because he didn't get a chance to review the caseI was very clear to [redacted] that under no circumstances I wouldn't waist my time with going to mediation or any kind of agreement because I and my other neighbors tried with no good result.I get a phone call from [redacted] saying he wanted to set up a date for mediation when I already explain to him that that won't work, two days before the 3rd court date I get a call from [redacted] saying that he was not going to be able to at to court because he had another case or something out of state and that his colleague [redacted] was going in his place on top of everything there was a temporary judge that has never done restraining orders before and [redacted] came to court with black and white pictures and didn't know much of the case I could of done a better job on my on if [redacted] Would done his job right and bring the color photos that I provide him with it would of been a done deal and [redacted] even said it he admitted he screwed up!!! I believe that they need to give me my money back for a horrible job

[redacted] **Revdex.com [redacted] Re: Complaint# [redacted] Hello ***,In response to your complaint letter to [redacted] , please find attached copies of the firm'ssigned retainer agreement with [redacted] ; our email correspondence from 10-11- to 3-7-15;the most recent of Mr [redacted] 's billing statements with all invoices included and his current trustaccount report.Would you please correct your records to show that [redacted] is the managing partner of thefirm and, therefore, all complaint correspondence should be forwarded to [redacted] at our businessaddress listed above***'s direct email address is [redacted] ***'s direct cell phonenumber is [redacted] Please note [redacted] does not handle any of the day-to-dayadministration of the firm's business related activities.Our position is Mr [redacted] did receive appropriate representation which, unfortunately, didnot result in a favorable verdict for himHis signed retainer agreement clearly states on page that"our fee will be $per hour" The agreement does not state that his case will be handled ona flat rate basis for $2,000.00.Further, our monthly billing statements did include the invoices submitted by the attorneysworking on his caseEach invoice detailed the date, the activity provided and the amount of timethe activity required at the billing rate of $per hourMr [redacted] 's first billing statementwas sent to him by email on 11-11-Follstatements were sent on 12-16-14, 1-9-15,2-10-and 3-6-Mr [redacted] did not raise any complaint about the billing rate, the detail ofthe invoices and billing statements, or the representation he was receiving until he received anunfavorable verdictPlease note, Mr [redacted] makes an inaccurate statement in his complaint onpage that " [redacted] said he would get back to me, but never did." In fact, Mr [redacted] 's email of3-6-(Friday) sent at 7:06pm received a response from [redacted] on 3-7-(Saturday) at 6:51am.Consequently, we believe our representation of Mr [redacted] 's case was appropriate and without afaultWe also believe our billing was properly detailed, timely, and according to the terms of Mr[redacted] 's signed retainer agreement.Please contact [redacted] or myself directly should you have any further questions regarding ourhandling of Mr [redacted] 's case and complaint.Regards, [redacted] SF/sfEnclosures: [redacted] retainer agreement, [redacted] billing statements, invoices & trust accountreport; email correspondence with Mr [redacted] 11-11-to 3-7-15.Cc: [redacted] & [redacted]

March 20, 2015*** ***Revdex.com*** *** *** ***
*** *** ** ***Re: Complaint# ***Hello ***,This letter is in reply to your email to *** *** forwarded your email to ***Fuselier on 3-18-Please change our company contact information and forward all of yourcorrespondence directly to *** ***, the managing partner for the firm***'s direct cellphone number is ***; ***'s email address is ***.Your correspondence, including Mr***'s new response, has been reviewedOur initialposition has not changedWe believe the letter and documentation provided in our initial responseto *** **'s letter clearly states our positionWe do not have any further comments ord6cumentation to provide at this timeIf this complaint cannot be resolved through your informalprocess, then we are willing to participate in your program of mediation and/or arbitration toresolve the issues.Regards,*** ***Office Managercc: *** *** and *** ***

Dear Revdex.com:
Thank you for your message regarding my complaint. I would like to accept the offer for the Revdex.com to provide mediation/arbitration services, and understand that there will not be any cost for these servicesAttached is the estimate of attorney's fee's provided by the attorney who initiated this case, *** *** of Kaloogian & Fuselier, as a part of the filing with the court, along with the response filed with the court by ***. Also attached are the only statements/invoices I received from Kaloogian & Fuselier, which did not in any way detail their charges. It was only after I filed a complaint with Revdex.com that they provided more detailed invoices in a package along with other documents. I have also enclosed my credit card statement reflecting the $charged to my credit card by the firm as they initiated work on my caseHere are the facts in this situation:
- I was served with papers on 10/16/that required a hearing to take place on 10/24/14. I left a message with Kaloogian & Fuselier on 10/17/14, and heard back from them on 10/20/arranging an appointment. I met with *** *** on 10/22/14. *** also involved his boss, *** ***, during the discussion of fees for this matter *** and *** assured me that the cost of their services were $1500-$for a restraining order case. I asked them whether it would cost me any more than $2000, because I could not afford more, and they assured me it would not be more- In order to start work on the case, they asked me to sign an agreement with them, even though I told them that I didn't have my glasses with me, couldn't read the document and wanted time to review it. They said that I had to sign the agreement in order for them to begin any work on the case, so I signed it without having the opportunity to read it. That same day, 10/22/14, I provided *** with color photos and the details of the situation so that he could prepare the response.
- *** asked me to come back in to the office to sign the last page of the response document, but did not show me the document he planned to file*** also asked me to give him back the copy of the agreement I had signed on 10/22/because he had forgotten something on it. He never returned the copy of the agreement to me, and I did not receive a copy of it until I filed the complaint with Revdex.com and it was included in a package sent by Kaloogian & Fuselier- On 10/24/14, the hearing occurred, and *** *** represented me. However, *** made a serious error in protocol with the court, because instead of submitting color copies of the color photos I had provided to him, he submitted black and white copies of them that were so dark that the images in them weren't visible. This provided the plantiff's attorney with cause to request a continuation of the case, and the judge ordered it to be continued. I did not even get to review the response *** sent until the day of the hearing, and realized that in addition to the problems with the photos, there were other errors and inaccuracies in it. I asked *** to correct them for the rescheduled hearing. He said the inaccuracies and errors were "irrelevant" and did not change them- *** told me a few days before the rescheduled court case that he couldn't make it for the new date due to family issues, and that another attorney from the firm would have to represent me. The new attorney, *** ***, arranged to me meet minutes before the case was set to begin. He was unfamiliar with the case, and I had to try to bring him quickly up to speed on the situation. *** said he was none the less very confident that we would win the case.
- However, because the case had been continued, it now had to be heard by a judge who was not familiar with restraining order cases. This, combined with representation by ***, an attorney unfamiliar with the case, resulted in an unfavorable judgment against me.
I appreciate the support and assistance of Revdex.com in resolving this matter. The fees involved with this case were completely misrepresented by *** and *** of Kaloogian & Fuselier in the discussion we had about them, and I received very poor representation by ***, and then in turn by ***I have additional documents and texts from *** that I can provide as well, and look forward to the opportunity to meet with a mediator/arbitrator
Best regards,
*** ***
***
***

March 20, *** ***Revdex.com*** *** *** ***
*** *** ** ***
Re: Complaint# ***
Hello ***,This letter is in reply to your email to *** *** forwarded your email to ***Fuselier on 3-18-Please change our company contact information and forward all of yourcorrespondence directly to *** ***, the managing partner for the firm***'s direct cellphone number is ***; ***'s email address is ***Your correspondence, including Mr***'s new response, has been reviewedOur initialposition has not changedWe believe the letter and documentation provided in our initial responseto *** **'s letter clearly states our positionWe do not have any further comments ord6cumentation to provide at this timeIf this complaint cannot be resolved through your informalprocess, then we are willing to participate in your program of mediation and/or arbitration toresolve the issuesRegards,*** ***Office Manager
cc: *** *** and *** ***

*** **Revdex.com*** *** *** ***
*** *** ** ***Re: Complaint# ***Hello ***,In response to your complaint letter to *** ***, please find attached copies of the firm'ssigned retainer agreement with *** ***; our
email correspondence from 10-11-to 3-7-15;the most recent of Mr***'s billing statements with all invoices included and his current trustaccount report.Would you please correct your records to show that *** *** is the managing partner of thefirm and, therefore, all complaint correspondence should be forwarded to *** at our businessaddress listed above***'s direct email address is ***'s direct cell phonenumber is ***Please note *** *** does not handle any of the day-to-dayadministration of the firm's business related activities.Our position is Mr*** *** did receive appropriate representation which, unfortunately, didnot result in a favorable verdict for himHis signed retainer agreement clearly states on page that"our fee will be $per hour" The agreement does not state that his case will be handled ona flat rate basis for $2,000.00.Further, our monthly billing statements did include the invoices submitted by the attorneysworking on his caseEach invoice detailed the date, the activity provided and the amount of timethe activity required at the billing rate of $per hourMr***'s first billing statementwas sent to him by email on 11-11-Follstatements were sent on 12-16-14, 1-9-15,2-10-and 3-6-Mr*** did not raise any complaint about the billing rate, the detail ofthe invoices and billing statements, or the representation he was receiving until he received anunfavorable verdictPlease note, Mr*** makes an inaccurate statement in his complaint onpage 2 that "*** said he would get back to me, but never did." In fact, Mr***'s email of3-6-(Friday) sent at 7:06pm received a response from *** on 3-7-(Saturday) at 6:51am.Consequently, we believe our representation of Mr***'s case was appropriate and without afaultWe also believe our billing was properly detailed, timely, and according to the terms of Mr.***'s signed retainer agreement.Please contact *** *** or myself directly should you have any further questions regarding ourhandling of Mr***'s case and complaint.Regards,*** ***SF/sfEnclosures: *** retainer agreement, *** billing statements, invoices & trust accountreport; email correspondence with Mr*** 11-11-to 3-7-15.Cc: *** *** & *** ***

Dear Revdex.com:
Thank you for your message regarding my complaint.  I would like to accept the offer for the Revdex.com to provide mediation/arbitration services, and understand that there will not be any cost for these services.Attached is the estimate of attorney's fee's provided by the attorney who initiated this case, [redacted] of Kaloogian & Fuselier, as a part of the filing with the court, along with the response filed with the court by [redacted].  Also attached are the only statements/invoices I received from Kaloogian & Fuselier, which did not in any way detail their charges.  It was only after I filed a complaint with Revdex.com that they provided more detailed invoices in a package along with other documents.  I have also enclosed my credit card statement reflecting the $2000 charged to my credit card by the firm as they initiated work on my case.Here are the facts in this situation:- I was served with papers on 10/16/14 that required a hearing to take place on 10/24/14.  I left a message with Kaloogian & Fuselier on 10/17/14, and heard back from them on 10/20/14 arranging an appointment.   I met with [redacted] on 10/22/14.  [redacted] also involved his boss, [redacted], during the discussion of fees for this matter.  [redacted] and [redacted] assured me that the cost of their services were $1500-$2000 for a restraining order case.  I asked them whether it would cost me any more than $2000, because I could not afford more, and they assured me it would not be more.- In order to start work on the case, they asked me to sign an agreement with them, even though I told them that I didn't have my glasses with me, couldn't read the document and wanted time to review it.  They said that I had to sign the agreement in order for them to begin any work on the case, so I signed it without having the opportunity to read it.  That same day, 10/22/14, I provided [redacted] with color photos and the details of the situation so that he could prepare the response.  - [redacted] asked me to come back in to the office to sign the last page of the response document, but did not show me the document he planned to file. [redacted] also asked me to give him back the copy of the agreement I had signed on 10/22/14 because he had forgotten something on it.  He never returned the copy of the agreement to me, and I did not receive a copy of it until I filed the complaint with Revdex.com and it was included in a package sent by Kaloogian & Fuselier.- On 10/24/14, the hearing occurred, and [redacted] represented me.  However, [redacted] made a serious error in protocol with the court, because instead of submitting color copies of the color photos I had provided to him, he submitted black and white copies of them that were so dark that the images in them weren't visible.  This provided the plantiff's attorney with cause to request a continuation of the case, and the judge ordered it to be continued.  I did not even get to review the response [redacted] sent until the day of the hearing, and realized that in addition to the problems with the photos, there were other errors and inaccuracies in it.  I asked [redacted] to correct them for the rescheduled hearing.  He said the inaccuracies and errors were "irrelevant" and did not change them.- [redacted] told me a few days before the rescheduled court case that he couldn't make it for the new date due to family issues, and that another attorney from the firm would have to represent me.  The new attorney, [redacted], arranged to me meet 15 minutes before the case was set to begin.  He was unfamiliar with the case, and I had to try to bring him quickly up to speed on the situation.  [redacted] said he was none the less very confident that we would win the case.  - However, because the case had been continued, it now had to be heard by a judge who was not familiar with restraining order cases.  This, combined with representation by [redacted], an attorney unfamiliar with the case, resulted in an unfavorable judgment against me.  I appreciate the support and assistance of Revdex.com in resolving this matter.  The fees involved with this case were completely misrepresented by [redacted] and [redacted] of Kaloogian & Fuselier in the discussion we had about them, and I received very poor representation by [redacted], and then in turn by [redacted].I have additional documents and texts from [redacted] that I can provide as well, and look forward to the opportunity to meet with a mediator/arbitrator.
Best regards,
[redacted]

[redacted]Revdex.com[redacted]
[redacted]Re: Complaint# [redacted]Hello [redacted],In response to your complaint letter to [redacted], please find attached copies of the firm'ssigned retainer agreement with [redacted]; our email correspondence from 10-11-14...

to 3-7-15;the most recent of Mr. [redacted]'s billing statements with all invoices included and his current trustaccount report.Would you please correct your records to show that [redacted] is the managing partner of thefirm and, therefore, all complaint correspondence should be forwarded to [redacted] at our businessaddress listed above. [redacted]'s direct email address is [redacted]. [redacted]'s direct cell phonenumber is [redacted]. Please note [redacted] does not handle any of the day-to-dayadministration of the firm's business related activities.Our position is Mr. [redacted] did receive appropriate representation which, unfortunately, didnot result in a favorable verdict for him. His signed retainer agreement clearly states on page 1 that"our fee will be $350.00 per hour.. " The agreement does not state that his case will be handled ona flat rate basis for $2,000.00.Further, our monthly billing statements did include the invoices submitted by the attorneysworking on his case. Each invoice detailed the date, the activity provided and the amount of timethe activity required at the billing rate of $350.00 per hour. Mr. [redacted]'s first billing statementwas sent to him by email on 11-11-14. Follow-up statements were sent on 12-16-14, 1-9-15,2-10-15 and 3-6-15. Mr. [redacted] did not raise any complaint about the billing rate, the detail ofthe invoices and billing statements, or the representation he was receiving until he received anunfavorable verdict. Please note, Mr. [redacted] makes an inaccurate statement in his complaint onpage 2 that "[redacted] said he would get back to me, but never did." In fact, Mr. [redacted]'s email of3-6-15 (Friday) sent at 7:06pm received a response from [redacted] on 3-7-15 (Saturday) at 6:51am.Consequently, we believe our representation of Mr. [redacted]'s case was appropriate and without afault. We also believe our billing was properly detailed, timely, and according to the terms of Mr.[redacted]'s signed retainer agreement.Please contact [redacted] or myself directly should you have any further questions regarding ourhandling of Mr. [redacted]'s case and complaint.Regards,[redacted]SF/sfEnclosures: [redacted] retainer agreement, [redacted] billing statements, invoices & trust accountreport; email correspondence with Mr. [redacted] 11-11-14 to 3-7-15.Cc: [redacted] & [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY]
Regards,
[redacted]
Hello, just to make it clear the first thing I ask [redacted] and [redacted] was how much was this going to cost me because I explain to both  that work is been very slow for me, [redacted] said $1500.00 up to $2000.00 that the was what they charge for restraining orders and I ask if they take credit cards he said yes and took my card and charge $2000.00 [redacted] said I needed to sing some papers in order to represent me in court but it was to many papers and I ask if I can take them home to review them [redacted] said they need right away to start with the response to the court So he told me what I was singing and never mentioned to me that it was going to be more then $2000.00 other wise I would of walk away . I think [redacted] wasn't paying attention to anything I said I had to repeat everything over and over  and he kept getting it wrong I gave him color copies of my evidence that my neighbor was doing to my property and slole from my property then he ask me if I can give more copies, I had run out of color ink so I put them together on a hard drive then he wrote the wrong things,I ask him to fix it and didn't because he was so confident that we were going to win, that it wasn't necessary when we went to court [redacted] gave black and white photos to the attorney that was representing my neighbor so the judge postponed the court date for two reasons one for the photos and the other because the respond was late then according to [redacted] the judge cancel the second date because he didn't get a chance to review the case. I was very clear to [redacted] that under no circumstances I wouldn't waist my time with going to mediation or any kind of agreement because I and my other neighbors tried with no good result.I get a phone call from [redacted] saying he wanted to set up a date for mediation when I already explain to him that that won't work, two days before the 3rd court date I get a call from [redacted] saying that he was not going to be able to at to court because he had another case or something out of state and that his colleague [redacted] was going in his place on top of everything there was a temporary judge that has never done restraining orders before and [redacted] came to court with black and white pictures and didn't know much of the case I could of done a better job on my on if [redacted] Would done his job right and bring the color photos that I provide him with it would of been a done deal and [redacted] even said it he admitted he screwed up!!! I believe that they need to give me my money back for a horrible job.