I believe we have finally resolved this issueThe technical problem behind the scenes was more in-depth than I had expected and required the weekend to get it fully addressedI have forwarded a readable version of his business plan narrative(The initial version was readable to me, since I have the same version of MS Word, but it was still not readable to the customer -- I re-sent it after saving it in a legacy format...) Over the last weeks I had taken a vacation (the first in years), and kept my phone with me just in case, but I apologize for missing his callsThis was a perfect storm of technical issue + software incompatibility + me being out of town as I am taking the support calls for nowThe full amount of subscriptions has been refunded
Customer was using an older version of Windows software not supported by our online system
We called numerous times -- played phone tag -- and requested more/specific information such that we could provide info via voicemail if we missed him again
When we finally connected, we
discovered the software incompatibility (MS Office 2003) - Office or newer required
Our programmers manually assembled the documents over the weekend and provided them first thing today / Monday am
I believe the issue has been fully resolved at this time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10091772, and find that this resolution is satisfactory to me.
Regards,
[redacted]
I believe we have finally resolved this issueThe technical problem behind the scenes was more in-depth than I had expected and required the weekend to get it fully addressedI have forwarded a readable version of his business plan narrative(The initial version was readable to me, since I have the same version of MS Word, but it was still not readable to the customer -- I re-sent it after saving it in a legacy format...) Over the last weeks I had taken a vacation (the first in years), and kept my phone with me just in case, but I apologize for missing his callsThis was a perfect storm of technical issue + software incompatibility + me being out of town as I am taking the support calls for nowThe full amount of subscriptions has been refunded
Customer was using an older version of Windows software not supported by our online system
We called numerous times -- played phone tag -- and requested more/specific information such that we could provide info via voicemail if we missed him again
When we finally connected, we
discovered the software incompatibility (MS Office 2003) - Office or newer required
Our programmers manually assembled the documents over the weekend and provided them first thing today / Monday am
I believe the issue has been fully resolved at this time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10091772, and find that this resolution is satisfactory to me.
Regards,
[redacted]