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The issue has been resolved and the customer has been reimbursed in the amount of $1,

Midway Nissan is in receipt of the complaint filed with your office.We contacted the customer in an attempt to resolve his issues with the purchase of the truckThe customer has purchased a vehicle from another dealer, and chose not to do business with Midway Nissan.We consider the matter to be closed.Sincerely,Patti S [redacted] Compliance Director - Midway Nissan

May 25, 2016We are in receipt of the complaint filed by Ms [redacted] with your office.Our Customer Service Director, Aaron H [redacted] has been in touch with Ms [redacted] regarding her issueAfter speaking Ms [redacted] indicated that she was satisfied and would close the complaint with your office.Sincerely,Patti S [redacted] Compliance DirectorMidway Nissan

Midway Nissan has cancelled the vehicle purchase with the customer and returned the trade vehicle

April 5, 2016We are in receipt of the complaint filed by Ms [redacted] with your office.Midway Nissan contacted the customer this morning and left a voice mail message asking her to contact our Customer Service Director.We would like to schedule an appointment for the customer to come into the dealership, where her vehicle purchase will be cancelled and her trade returned to her.Sincerely,Patti S [redacted] Compliance Director Midway Nissan

Dear Revdex.com Representative, Ms [redacted] needs to contact me directly to provide a valid POA She can scan and email to [redacted] , we will also need for her to attach a copy of her identification She can also walk in the original copy for verification, and she can reach me at ###-###-#### Ext *** to set up an appointment We have not received any documentation from Ms***Best, Gizelle C***Compliance Director

February 15, 2016Please accept our apology for the delay in replying to Ms [redacted] complaint with Midway Nissan.Ms [redacted] picked up her check for $on January 25, and cashed it on January 26, 2016.At this time we consider the matter to be closed.Sincerely,Patti S [redacted] Compliance Director Midway Nissan

Our Customer Service Director has left a phone message as well as an email for the customerWe have made the offer of dinner for two or reimbursement with proof of receiptsThe customer has not responded to our offer We feel we have attempted to resolve his issues in a timely manner

Dear Revdex.com Representative,We have taken the time to review and research the Complaint made by Mr [redacted] .We regret that we were not able to reach an agreement that would work both for Mr [redacted] and Midway Nissan We apologize if there was any misunderstanding during Mr [redacted] 's visit with us Best,Gizelle C***Compliance Director

April 4, 2016Our Finance Director has been in contact with the customer and scheduled an appointment to discuss his financing issuesThe customer did not keep the appointmentThe dealership has made several attempts to reschedule with the customer, but has been unable to do so.Sincerely,Patti S [redacted] Compliance Director - Midway Nissan

Midway Nissan has made several calls and left voice mail messages for the customerThe customer has not returned the calls in an effort to resolve the situation.Sincerely,Midway Nissan

July 17, 2015Thank you for the opportunity to respond to the complaint submitted by [redacted] regarding her experience at Midway Nissan.We apologize for the confusion regarding the vehicle purchase All contracts will be cancelled and the vehicle will be returned to Midway Nissan.Sincerely, [redacted] Compliance Director Midway Nissan

November 10, 2015 We have an exceptional rate of customers who have an excellent experience however there are a few customers whose experience may not be excellent. Therefore we always want to try and create a resolution and make the situation right with any customer who is unsatisfied if possible. We have reached out to the several times wanting to invite her in and she has been unresponsive to us. We will gladly sit down with her to go over the contract and documents to try and create a resolution. We are unable to come to a resolution when the customer has unresponsive to us. Our Customer Service Director is available to schedule an appointment with the customer at her convenience, he can be contacted thru the main number at Midway Nissan.Patti S [redacted] Compliance Director Midway Nissan

Thank you for the opportunity to respond to the complaint submitted by Mr [redacted] .We apologize that it has taken this long to process all of the necessary paperwork to cancel the products purchased by Mr [redacted] .MPP processed the claims for Mechanical Protection, Tire Assure, and Paint Protection This refund was processed and sent on 10/22/2015.The refund for the Nissan Maintenance Agreement, GAP, and Skylink were processed and mailed via Fed Ex on 10/26/Mr [redacted] can verify these refunds with his lender Again we apologize for the extended delaySincerely, [redacted] Compliance Director Midway Nissan

Dear Revdex.com Representative, According to our Customer Service Manager, everything has been resolved with the customerBest, Gizelle C***Compliance Director

Dear Revdex.com Representative,Our management team attempted to contact Ms [redacted] , however Ms [redacted] answered and stated we must contact her attorney, and immediately hung up We also sent Ms [redacted] a text explaining that we would be happy to refund $ We require the credit card she brought in, so that we can charge back $300.00, and we will refund $via a check, as those funds were given in cash.Ms [redacted] needs to make arrangements with our management team, so that we can refund as stated above.Unfortunately financing is not up to our dealership, but is conditional and subject to Lender Approval All of our Contracts state that they are not final, that they will be final subject to lender approval Our management team offered to discount the vehicle a significant amount so that we could make the $down payment work, however Ms [redacted] declined We regret Ms [redacted] is upset, and have truly attempted to help Ms [redacted] as best we can.Ms [redacted] can contact Aaron Hour Customer Service Director at ###-###-#### to make arrangements for the refund Best,Gizelle C***Compliance Director

December 29, On behalf of Midway Nissan I would like to apologize to Ms [redacted] for the problems she experienced when inquiring about a Nissan PathfinderThe sales staff quoted a price for a vehicle other than the Pathfinder she was interested in We have taken steps with the sales staff to ensure that this does not happen with future customers.Our Customer Service Director, Aaron H [redacted] has been in touch with Ms [redacted] in an effort to remedy the situation and come to an acceptable resolutionMs [redacted] respectfully declined all offers.We appreciate Ms [redacted] bringing this issue to our attentionAnd as stated above we have addressed it with the Nissan Sales team.Thank you for the opportunity to respond to this complaint.Sincerely,Patti S [redacted] - Midway Nissan

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

The business' response implies a 'misunderstanding' on my part There was no misunderstanding - we've negotiated the deal, both agreed on the deal, and started signing the paperwork After the paperwork that includes the final pricing was signed, the dealership decided not to honor the deal This response is inadequate, given the circumstances of what has actually happened

January 4, 2016On behalf of Midway Nissan I apologize for the unwanted sales calls made to Ms [redacted] I have personally corrected the database to show Ms [redacted] as "do not call/do not contact."Should she receive any further contact from the Midway Nissan Sales Team, please contact me directly at [redacted] or [redacted] Please have the sales person's name, the date and the time of the call and I will handle the matter personally.Again, please accept our apologies for these calls and texts.Sincerely,Patti S [redacted] Compliance Director Midway Nissan