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I am rejecting this response because: My son was not provided the "Community Standard of Care"I'm saying this because of the below reasons - My minor son was not given immediate care in spite of the breathing problem and very low oxygen level he had which everybody at the hospital reception including the nurse who treated him was witnessingIt was a life threatening moment for my son and usThis does not meet the "Community Standard of Care" - My son was not even given a bed to lay down and get treated for his wheezingHe was made to sit in a recliner seat for more than hours while his breathing treatment was OnThis does not meet the "Community Standard of Care" - There was not even a single pediatric doctor in the hospital to treat my sonThis does not meet the "Community Standard of Care" - Hospital cannot risk any kids/person’s life to learn and improve their quality of work Considering all the above reasons, I wanted to know how it was deemed that the patient received the "Community Standard of Care", due to which bill waiver was denied? As a health insurance holder, I'm aware of the deductible, Out of pocket expenses, co-pay amounts etcMy point here is, this bill amount of $itself is irrelevant for the poor service that was provided to my son, for which the hospital has apologized in writingHence I wanted this bill to be waived off

AP Redlands Community Hospital May 31, 2017 Bertha Bejerano Revdex.com WShaw Lane Fresno, CA 923711 Dear MsBejerano: 3** *** *** *** *** *** *** ** ***###-###-#### Fax ###-###-#### I am writing this letter regarding the complaint
(ID# 12156113)Redlands Community Hospital (RCH) appreciates the opportunity to respondSpecifically, Mr*** complains that despite his son's poor care, he received a billThe minor patient was seen in our Emergency Department on March 1, 2016. Mr*** brought this concern to our attention on July 1, A letter of acknowledgement to his complaints was sent that same dayHis concerns were brought to the attention of the hospital's Leadership Team for investigationA thorough investigation of the case, along with Mr***'s request to waive his son's medical bills, was presented to the Grievance CommitteeIt was deemed that the patient received the community standard of care and therefore the request to waive the bill was deniedAnother correspondence was sent to his address on July 11, In that letter, we apologized that his expectations were not met; however, Mr*** assumed that this apology implied granting of his waiver request. Once again, Redlands Community Hospital regrets that we did not meet Mr***'s expectationsWe value the input and concerns of our patients and make every effort to resolve customer complaints and grievancesThe Hospital maintains a strong conviction to learn and improve in order to provide kind, compassionate and quality care for all our patients. Please keep in mind that the $of his medical bill is his deductibleThis is the amount that must be paid out of pocket before an insurer will pay any expensesMr*** would still be responsible for this quantity whether he utilizes our services or a different health care providerThe remaining amount is his co-pay. Should I be of further assistance, please do not hesitate to contact me. Sincerely, *** ** ***, N Patient Experience Liaison ###-###-####

I am rejecting this response because:
My son was not provided the "Community Standard of Care"I'm saying this because of the below reasons
- My minor son was not given immediate care in spite of the breathing problem and very low oxygen level he had which everybody at the hospital reception including the nurse who treated him was witnessingIt was a life threatening moment for my son and usThis does not meet the "Community Standard of Care"
- My son was not even given a bed to lay down and get treated for his wheezingHe was made to sit in a recliner seat for more than hours while his breathing treatment was OnThis does not meet the "Community Standard of Care"
- There was not even a single pediatric doctor in the hospital to treat my sonThis does not meet the "Community Standard of Care"
- Hospital cannot risk any kids/person’s life to learn and improve their quality of work
Considering all the above reasons, I wanted to know how it was deemed that the patient received the "Community Standard of Care", due to which bill waiver was denied?
As a health insurance holder, I'm aware of the deductible, Out of pocket expenses, co-pay amounts etcMy point here is, this bill amount of $itself is irrelevant for the poor service that was provided to my son, for which the hospital has apologized in writingHence I wanted this bill to be waived off