inappropriate practices (bloody towel) and blunt, rude customer service
On 10/31/I had a technician come out to repair and install a dryer that was gifted to me for free as they were purchasing newI know the dryer worked prior to repair and installationThe technician came out and immediately started telling me how the whirlpool dryer was "garbage" and I was better off keeping my old oneI explained that the old one was not working properly and wanted it switched outHe continued to complain that he was not made aware he would need to move anything and that is not his jobI apologized for the miscommunication and said that I thought it was properly explained what I needed as I do not know enough about appliance/gas repairs, thus I called themHe did what he could which I was grateful forHe took it apart; replacing the belt, checking the electronics, and vacuumed it out before leavingI noticed he cut the top of his left hand on something I had not noticed but could tell it was bleedingHe said nothing of it so I did not think anything of it until later I discovered a bloody paper towel in the pedestal/drawer under the appliance which I know was empty prior to the appointmentI work in healthcare and to see this, I was very concerned due to bloodborne pathogens and diseasesI am not implying he had any diseases but I do not know him and was not willing to take any chancesI believe from the bill he provided at the end of the appointmentThe total came to $163; $for the service call, $for labor, $for the belt and $for the LP to gas change (plus tax)I asked if I could pay all together at the end since he was unwilling to move the dryerThis lead to Teds Appliance sending out a two man crew to switch out the appliances.They were here for about minutesThey left a bill for $for dryer and hook upAgain, I asked if I would be willing to call in so I could pay all togetherThey said yes and handed me the receiptA couple hours later I went to check the dryer out and it was not working at allI called the office back and asked for someone to come outThey said they would contact the two man crew to come check it outThey came shortly after, pressed the same buttons I did and unplugged and plugged the appliance back inI asked if they could fix it and also switch places with the washerThey said they would need to call the office back as they are not technicians just installation crewThey went to the truck to make the call and left without coming back inside to explain what was going onI called the office to find out what the plan was and the guy on the phone said he told them to leave as I had not paid yet and they were unwilling to send out another technicianI explained that when I was handed the receipt I asked both technicians if I could pay over the phone when the dryer is done being installedThey both said yesHe explained that since I had not paid, the service rendered is not under the warranty provided by Teds and therefore they were unwilling to send anyone out to look at itHe then asked if I was willing to pay in order for someone to come outI, again, said that I was willing to pay once everything is done and as far as I was concerned the repair and installation was not doneHe then said that if I am unwilling to pay then they are "done" with me and I should go elsewhereI said it was not a matter of me not paying, it was a matter of the appliance not working and therefore I do not believe that the services provided are doneHe asked me if I was willing to pay in order to have someone come out againI did not think this was proper as the issue came about from them as far as I was concernedThe item should have been tested by both technician parties before they left and it was notI know when I got the item it workedI ended up going elsewhere to get the issue resolvedI am most upset about the bloody towel left behind and rude customer service
The reason that the appliance was not working was because the first technician did not plug in the power cord to the inner workings of the appliance and there was no power because of itI paid the new company before he left as the service I expected and communicated to them was finishedThe new company offered to order the parts necessary to move the machines around and called three days later to set up a following appointment to do what was requested
I would never recommend Ted's as they want you to pay for numerous service calls - even after they are the ones that "broke" the machine
A week after this interaction with Teds, I received a handwritten envelope with nothing but a copy of the billThis, again, strikes me as extremely passive aggressive given the circumstancesI do not appreciate being treated this wayI worked in customer service for eight years and would have been fired if this situation happened with me treating a customer this way
Washer has been gone over three weeks for a warranty repair with no replacement/loaner
Good morning, my name is *** ***Last year I purchased a washer and dryer set from Teds appliance in KalamazooI have been a customer there for most of my adult life(Close to years) I have used them because of the month warranty which they offer on all appliances
Shortly after my latest purchase I had a problem with the washer, they came out and repaired it to my satisfaction, no problem thereRecently the washer developed another problemThey came and got it to repair itweek goes by no word from them so I call and speak to someone named Kevin and am berated and cussed at being accused of "washing tennis shoes" and "what the hell was I doing to the god damn washer"
I can assure you that I have washed nothing out of the ordinary in the machineMy last washer and dryer set lasted years and kids with zero problems(Also purchased from them) Well now it has been we
inappropriate practices (bloody towel) and blunt, rude customer service
On 10/31/I had a technician come out to repair and install a dryer that was gifted to me for free as they were purchasing newI know the dryer worked prior to repair and installationThe technician came out and immediately started telling me how the whirlpool dryer was "garbage" and I was better off keeping my old oneI explained that the old one was not working properly and wanted it switched outHe continued to complain that he was not made aware he would need to move anything and that is not his jobI apologized for the miscommunication and said that I thought it was properly explained what I needed as I do not know enough about appliance/gas repairs, thus I called themHe did what he could which I was grateful forHe took it apart; replacing the belt, checking the electronics, and vacuumed it out before leavingI noticed he cut the top of his left hand on something I had not noticed but could tell it was bleedingHe said nothing of it so I did not think anything of it until later I discovered a bloody paper towel in the pedestal/drawer under the appliance which I know was empty prior to the appointmentI work in healthcare and to see this, I was very concerned due to bloodborne pathogens and diseasesI am not implying he had any diseases but I do not know him and was not willing to take any chancesI believe from the bill he provided at the end of the appointmentThe total came to $163; $for the service call, $for labor, $for the belt and $for the LP to gas change (plus tax)I asked if I could pay all together at the end since he was unwilling to move the dryerThis lead to Teds Appliance sending out a two man crew to switch out the appliances.They were here for about minutesThey left a bill for $for dryer and hook upAgain, I asked if I would be willing to call in so I could pay all togetherThey said yes and handed me the receiptA couple hours later I went to check the dryer out and it was not working at allI called the office back and asked for someone to come outThey said they would contact the two man crew to come check it outThey came shortly after, pressed the same buttons I did and unplugged and plugged the appliance back inI asked if they could fix it and also switch places with the washerThey said they would need to call the office back as they are not technicians just installation crewThey went to the truck to make the call and left without coming back inside to explain what was going onI called the office to find out what the plan was and the guy on the phone said he told them to leave as I had not paid yet and they were unwilling to send out another technicianI explained that when I was handed the receipt I asked both technicians if I could pay over the phone when the dryer is done being installedThey both said yesHe explained that since I had not paid, the service rendered is not under the warranty provided by Teds and therefore they were unwilling to send anyone out to look at itHe then asked if I was willing to pay in order for someone to come outI, again, said that I was willing to pay once everything is done and as far as I was concerned the repair and installation was not doneHe then said that if I am unwilling to pay then they are "done" with me and I should go elsewhereI said it was not a matter of me not paying, it was a matter of the appliance not working and therefore I do not believe that the services provided are doneHe asked me if I was willing to pay in order to have someone come out againI did not think this was proper as the issue came about from them as far as I was concernedThe item should have been tested by both technician parties before they left and it was notI know when I got the item it workedI ended up going elsewhere to get the issue resolvedI am most upset about the bloody towel left behind and rude customer service
The reason that the appliance was not working was because the first technician did not plug in the power cord to the inner workings of the appliance and there was no power because of itI paid the new company before he left as the service I expected and communicated to them was finishedThe new company offered to order the parts necessary to move the machines around and called three days later to set up a following appointment to do what was requested
I would never recommend Ted's as they want you to pay for numerous service calls - even after they are the ones that "broke" the machine
A week after this interaction with Teds, I received a handwritten envelope with nothing but a copy of the billThis, again, strikes me as extremely passive aggressive given the circumstancesI do not appreciate being treated this wayI worked in customer service for eight years and would have been fired if this situation happened with me treating a customer this way
Washer has been gone over three weeks for a warranty repair with no replacement/loaner
Good morning, my name is *** ***Last year I purchased a washer and dryer set from Teds appliance in KalamazooI have been a customer there for most of my adult life(Close to years) I have used them because of the month warranty which they offer on all appliances
Shortly after my latest purchase I had a problem with the washer, they came out and repaired it to my satisfaction, no problem thereRecently the washer developed another problemThey came and got it to repair itweek goes by no word from them so I call and speak to someone named Kevin and am berated and cussed at being accused of "washing tennis shoes" and "what the hell was I doing to the god damn washer"
I can assure you that I have washed nothing out of the ordinary in the machineMy last washer and dryer set lasted years and kids with zero problems(Also purchased from them) Well now it has been we