Business Time Savers

While I understand that [redacted] may have an opinion in regardsto other members of the center; RWJ Rahway Fitness and Wellness at Carteretconducts thorough investigations anytime there is a complaint or escalatedsituation involving members and/or staffWe protect the privacy of members andstaff just as we have with the situation regarding her conductThis situationalong with [redacted] history as a member was reviewed by a Regional Directorprior to the termination [redacted] membership [redacted] membership will not be reactivated as she hasviolated our expectations for conduct and created a hostile environment formembers and staff RWJ Rahway Fitness and Wellness at Carteret has issued a refundof $37.45, which represents her August payment as she was not permitted to useher membershipWe will also honor the one time willable sellable ortransferable clause included with the founders’ membership [redacted] ***General Manager

We have always run our clubmaking sure the programming and services are appropriate for our membership.We also pride ourselveson running a clean, well maintained facility. [redacted] has crossed the line with her behavior in our facility. She has calledour employees inappropriate names to... the point of degrading them and makingthem feel that they were being bullied. She has created an unpleasant andthreatening work environment for a few of our employees. She was asked tostop on more than one occasion and chose not to listen. Without any otheroption, we were forced to terminate [redacted] membership, as she wasdisruptive and created an unpleasant environment for both our members andemployees. Since [redacted] has been amember since 2011 she is not entitled to a full refund as per her request. She was able to take advantage of our best membership, a“Founders”. To date she has paid $2,185.00 for hermembership in full. That equals $50.81/month, which is substantially lessthan our standard membership of $59/month. One of the benefits of afounders membership is that it is saleable one time for a fee of $100. Inour effort to resolve this matter, we would permit [redacted] to sell hermembership, but she is not entitled to return to the facility. We willnot tolerate someone that bullies our employees and creates an unpleasantenvironment for our members. We are sure she can sell her membership andfind another facility where she can take care of her fitness needs. Yours ingood health, [redacted] ***General Manager

Complaint: ***
I am rejecting this response because I would never recommend this place to anyone else. *** is seeking revenge for me raising issues directly to the Fitness & Wellness company even though I was not the only one. She made up these unsubstantiated slanderous and defaming lies to create justification to cancel my membership, but still did charge me for the month of August. Which needs to be credited as wellDuring my time there, I was only taking a few classes with the instructors that I liked. I did not call anyone names, I had no reason to talk to any of the other instructors and I rarely even saw them as most of the time I came in just for my scheduled class and left immediately afterwards. When I spoke with *** she made all kinds of accusations but did not produce any proof, no documentation, no signed complaints against me, nothing, and we only spoke once, and that was when she cancelled my membership. I tried to ask for more specific information but she was in a hurry to rush me out of there that she just kept saying "we know you did it"........" you know you did it", etc. So for her to say that I was "asked to stop on more than one occasion" is false; we never spoke about this.I also visited the RWJ centers in *** *** and *** *** and had no issues. The group fitness managers were caring and listened to the member's suggestions. I know both ladies and they are very nice. Prior to coming to RWJ I had been a member of numerous gyms over the years and never had a problem. So in this case, it's not me, it's ***, who is already named on a "*** ***" complaint from a gym she previously managed and is now closed.There is a current member who harassed an instructor by sending numerous texts, leaving numerous voice messages, and showed up at her classes drunk. Thereis also a mentally disturbed man who threw a tantrum in the lobby, began yelling, called a café employee a derogatory name, and stomped on a plastic container sending shrapnel of sharp pieces flying in all directions (luckily there were no small children leaving swim lessons or childcare at the time) and this individual may 'snap' again in the future and cause a danger to the employees/members of the gym, yet these individuals remain active members. But if you raise issues to get a class back on the schedule or to try and raise an issue about an instructor who was doing an exercise that could hurt someone, than they make up lies about you and cancel your membership. Id like reimbursement of my initial membership fee as well as for the month of August, or reinstatement to the other RWJ centers
Regards,
*** ***

While I understand that [redacted] may have an opinion in regardsto other members of the center; RWJ Rahway Fitness and Wellness at Carteretconducts thorough investigations anytime there is a complaint or escalatedsituation involving members and/or staff. We protect the privacy of members andstaff just as we have with the situation regarding her conduct. This situationalong with [redacted] history as a member was reviewed by a Regional Directorprior to the termination [redacted] membership. [redacted] membership will not be reactivated as she hasviolated our expectations for conduct and created a hostile environment formembers and staff.  RWJ Rahway Fitness and Wellness at Carteret has issued a refundof $37.45, which represents her August payment as she was not permitted to useher membership. We will also honor the one time willable sellable ortransferable clause included with the founders’ membership. [redacted]General Manager

We have always run our clubmaking sure the programming and services are appropriate for our membership.We also pride ourselveson running a clean, well maintained facility. [redacted]has crossed the line with her behavior in our facility.   She has calledour employees inappropriate names to...

the point of degrading them and makingthem feel that they were being bullied.  She has created an unpleasant andthreatening work environment for a few of our employees.  She was asked tostop on more than one occasion and chose not to listen.  Without any otheroption, we were forced to terminate [redacted] membership, as she wasdisruptive and created an unpleasant environment for both our members andemployees. Since [redacted] has been amember since 2011 she is not entitled to a full refund as per her request.  She was able to take advantage of our best membership, a“Founders”.   To date she has paid $2,185.00 for hermembership in full.  That equals $50.81/month, which is substantially lessthan our standard membership of $59/month.  One of the benefits of afounders membership is that it is saleable one time for a fee of $100.  Inour effort to resolve this matter, we would permit [redacted] to sell hermembership, but she is not entitled to return to the facility.  We willnot tolerate someone that bullies our employees and creates an unpleasantenvironment for our members.  We are sure she can sell her membership andfind another facility where she can take care of her fitness needs. Yours ingood health, [redacted]General Manager