Business Trade Network

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Re: Complaint ID # *** ** ***Dear *** ***:Attached herewith please find a copy of the response letter we mailed to **& *** *** on November 21, We trust that the customers will be satisfied with this resolution.Should you have any questions or concerns, please do not
hesitate to contact us.Sincerely,Charlie R*** General Manager November 21, 2015*** & *** *** *** *** *** Mechanicsville, MD ***Re: Lot ** *** *** ***Repair IssuesDear **and *** ***:We are in receipt of your complaint letter, which was submitted October 29, 2015.Although these issues were broached outside of your one-year warranty period, we sent a technician to visit your home on November 20, and evaluate your concerns.Our technician was able to determine that your home exhibits typical signs of “settling,” which is a occurrence as your house agesNatural, weather-related expansion and contraction of building materials commonly results in minor drywall cracks and nail pops during the first few years in your homeCracks are generally most evident around doorways and seams.Although these items are typically not covered under warranty, particularly outside of the one year period, we are committed to rectifying this situation to your satisfactionAs such, we would like to schedule a day for our technicians to maintenance your home by addressing the settlement cracks and nail popsAffected areas will be repaired with drywall compound, sanded, and painted.Per your conversation with our Service Manager, our technician is scheduled to return to your home on December 8, at o’clock a.mto perform the aforementioned maintenance.Sincerely, Charlie R*** General Manager

We are in receipt of your complaint in the above referenced matter. Upon investigation, it has been determined that we filed a UCC-1 on behalf of our client in anticipation of closing a loan for the purchase of your unit.  Our client was declined by the co-op board, however a termination...

statement was not filed.  As requested, we have filed  a UCC-3 to remove this lien. This should resolve the complaint to your satisfaction.  We apologize for the error and regret any inconvenience this may have caused.

July 12, 2016[redacted] Waldorf, MD [redacted]We are in receipt of your letter dated June 9, 2016. After numerous visits to your home, we have come to the conclusion that the water intrusion issues you are experiencing in your basement are due to failure to properly test and...

maintenance your Ground Fault Circuit Interrupter (GFCI) outlets,GFCI outlets, which are mandated by the National Electric Code in a wet location, are prone to tripping when they sense miniscule leaks of current toward the ground, While these outlets can be prone to "nuisance tripping" and may require extra vigilance to ensure that proper operation of the Sump pump, they are designed to protect people by reducing the risk of electrocution,GFCI outlets should be tested monthly, as stated on the face of the outlet. Failure to ensure that the outlet powering the sump pump is functioning prior to or during rain events can potentially lead to water intrusion in the basement of your home, as the sump pump is unable to function in the absence of power. A battery back-up will deplete quickly when the outlet is tripped, leaving your basement exposed to flooding in the event of heavy rain.Below is a summary of actions we have taken in effort to assist you with your basement flooding issues:Date Action10/8/2015 Our Service Technician and Contractor replaced your sump pump andbackup battery.5/26/2016 Our Service Manager and Technician inspected your basement, finding noevidence of groundwater intrusion.6/28/2016 Our Contractor, Service Technician, and Service Manager inspected yourbasement, and replaced the GFCI powering your sump pump."Where Quality, Value, and Service Always Come First."  Although we found no evidence of malfunction in your sump pump, battery backup, or GFCI, all items were replaced in attempt to minimize the likelihood that the flooding would recur, Through process of elimination, we have determined that the water intrusion is caused by improper maintenance and testing of the GFCI outlet to which the sump pump is connected. As such, Quality Built Homes will not be providing reimbursement for expenses pertaining to water intrusior in your basement.We hope that this information will prove helpful, and will aid you in preventing water intrusion in the future. As always, we thank you for choosing Quality Built Homes, and wish you many happy years in your beautiful home,Sincerely,Charlie RAugust 5, 2016[redacted] Waldorf, MD [redacted]Dear [redacted]:We are in receipt of your letter dated July 16, 2016, We apologize that you felt insulted by our response, and assure you that it was not our intention; we sought only to explain our findings to date, Despite repeated visits to your home, on no occasion have We found any issues that could explain the groundwater intrusion.In our ongoing efforts to troubleshoot the problem and aid you in rectifying the situation, we have inquired and investigated a number of potential causes, [redacted]'s inquiry with regard to your solar panels was exactly that - an inquiry, without implication,Our letter in no way insinuated that Quality Built Homes replaced your sump pump at our expense on more than one occasion. We state that we replaced your sump pump and backup battery on October 8, 2015, despite finding no fault or defect with the Sump pump.If you can provide pictures or video of the water intrusion, we will be more than glad to investigate the situation further. Because we have been unable to find any evidence of water intrusion outside of the sump crock, and have been provided with no photographs or indications as to the source of the flooding, our ability to diagnose the problem is compromised. Our representatives have seen no visual evidence of flooding on any occasion, despite inspections of the drywall and trim, Surely you must have photographs from the Various insurance claims. If you would be willing to share those with us, it would be of great assistance in our troubleshooting efforts, Reports from your repair contractors may also provide clues as to the source of the problem, in the event that a tripped GFCI is not the cause of the issue.After your most recent instance of water intrusion, [redacted] concluded that a tripped GFCI was the culprit. Although a tripped GFCI is a maintenance issue and not indicative of a defective condition, We replaced the GFCI as a precautionary measure. Despite numerous heavy rains (as shown in the attached weather report), to the best of our knowledge, no further flooding has occurred. Reports from your repair contractors may also provide clues as to the source of the problem, in the event that a tripped GFCI is, in fact, not the cause of the issue.Should you wish to take further measures to minimize the risk of water intrusion in the event that your GFCI trips again, we would recommend a back-up generator, or a Waterjet back-uppump.With regard to the low spot that straddles the line of your lot and your neighbor's, repairs were completed on July 21, 2016. A siding replacement was conducted at that time as well.We hope that this information gives you a greater understanding of our positions with regards to water intrusion in our basement. As always, We thank you for choosing Quality Built HomesSincerely,Charlie R

We've contacted the customer and provided the remedy sought.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response...

because: You have not attached or provided the response from Quality Built Homes for my review. Once I have a chance to review their response to my complaint I will be able to make a decision on whether or not to accept their response.
Regards,
[redacted]