Business Wire

Our responses have been consistent, and our communications clear; in accordance with the contract, which was agreed to and signed, any press release issued outside of the term of the agreement is outside of the contract pricing If there is correspondence to support what the complainant terms the 'core issue' (that a representative for BW assured you that you would not have to pay), please provide that Otherwise, we agree that the outstanding balance should be cleared - that can be done by the client submitting payment for it

We received your inquiry and have concluded our investigation into the matterThe client has provided incorrect facts in their complaint regarding purchase price and term datesThe client also signed a contract that provided them press releases to be used during a one year termThat term started on The agreement is very clear that the releases were to be sent during the term and that no refunds, credits, or reimbursements would be provided if they were notWe would be happy to provide a copy of that agreement should you wish to reviewWe maintain the client owes Business Wire the disputed amount of $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company (Business Wire) has had a lack of communication within their departments and every week I get a different response regarding this issuePlease provide a copy of that agreement for reviewAlso, the core issue is that a representative of the company had authorized the submission of the press release prior to it being released and assured us that we would not have to pay for that press releaseI have asked the company many times to take down that press release and clear our balance with them, however the company has terrible customer service and will not work at all with usThe company's business practices are savage and unprofessional, and I would like to clear our balance with the company as soon as possible In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]