We would very much like to resolve this matter in a positive fashion, while also recognizing that the patient incurred a cost directly necessary for his dental care Our Doctors are required by WA state law to perform an exam and diagnosis of any tooth worked on This is to prevent possible complications from treatment In this specific case, if a crown is re-cemented over a cavity or other defect, the patient could develop a serious infection that could then require treatment costing thousands of dollars and, ultimately, the tooth could need to pulled We hope that now that the patient can fully understand why the exam was necessary, he would pay his remaining balance As an apology for our mistake and miscommunication to him, we would like to reduce the amount owed by 50%, leaving him with a balance of $ We intended no deception in his care and we strive to run our business in an ethical and fair manner We regret any misunderstanding and have recently taken steps to ensure such a situation does not occur again in the future We look forward to resolving this misunderstanding as soon as possible and hope that the patient would consider us for any future dental needs he may have Sincerely, DrRyan B [redacted] Owner
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We would very much like to resolve this matter in a positive fashion, while also recognizing that the patient incurred a cost directly necessary for his dental care. Our Doctors are required by WA state law to perform an exam and diagnosis of any tooth worked on. This is to prevent...
possible complications from treatment. In this specific case, if a crown is re-cemented over a cavity or other defect, the patient could develop a serious infection that could then require treatment costing thousands of dollars and, ultimately, the tooth could need to pulled. We hope that now that the patient can fully understand why the exam was necessary, he would pay his remaining balance. As an apology for our mistake and miscommunication to him, we would like to reduce the amount owed by 50%, leaving him with a balance of $40.00. We intended no deception in his care and we strive to run our business in an ethical and fair manner. We regret any misunderstanding and have recently taken steps to ensure such a situation does not occur again in the future. We look forward to resolving this misunderstanding as soon as possible and hope that the patient would consider us for any future dental needs he may have. Sincerely, Dr. Ryan B[redacted] Owner
We would very much like to resolve this matter in a positive fashion, while also recognizing that the patient incurred a cost directly necessary for his dental care Our Doctors are required by WA state law to perform an exam and diagnosis of any tooth worked on This is to prevent possible complications from treatment In this specific case, if a crown is re-cemented over a cavity or other defect, the patient could develop a serious infection that could then require treatment costing thousands of dollars and, ultimately, the tooth could need to pulled We hope that now that the patient can fully understand why the exam was necessary, he would pay his remaining balance As an apology for our mistake and miscommunication to him, we would like to reduce the amount owed by 50%, leaving him with a balance of $ We intended no deception in his care and we strive to run our business in an ethical and fair manner We regret any misunderstanding and have recently taken steps to ensure such a situation does not occur again in the future We look forward to resolving this misunderstanding as soon as possible and hope that the patient would consider us for any future dental needs he may have Sincerely, DrRyan B [redacted] Owner
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We would very much like to resolve this matter in a positive fashion, while also recognizing that the patient incurred a cost directly necessary for his dental care. Our Doctors are required by WA state law to perform an exam and diagnosis of any tooth worked on. This is to prevent...
possible complications from treatment. In this specific case, if a crown is re-cemented over a cavity or other defect, the patient could develop a serious infection that could then require treatment costing thousands of dollars and, ultimately, the tooth could need to pulled. We hope that now that the patient can fully understand why the exam was necessary, he would pay his remaining balance. As an apology for our mistake and miscommunication to him, we would like to reduce the amount owed by 50%, leaving him with a balance of $40.00. We intended no deception in his care and we strive to run our business in an ethical and fair manner. We regret any misunderstanding and have recently taken steps to ensure such a situation does not occur again in the future. We look forward to resolving this misunderstanding as soon as possible and hope that the patient would consider us for any future dental needs he may have. Sincerely, Dr. Ryan B[redacted] Owner