Buskins Women's Clothing

Hi [redacted],Your refund was sent from our Buskins site. However, since you opened a claim with PayPal, PayPal will not allow us to release the charge as it is being held. In order for the refund to go through on the PayPal side, you will need to close your claim. Otherwise, it does not allow us to refund in PayPal as it holds the charge.

I would like to send your refund. Just to be clear, is it your Adult cross and Tinsletown you would like to return? Just those two, correct?

Hi [redacted],In your initial complaint you stated that you would like a refund. We had absolutely no problem with this. All we asked is that you fill out the proper form and return the leggings for us to process your refund. There is nothing else we can do if we do not receive that product back.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 14, 2016/03/01) */
I see that we closed this claim and sent her the appropriate funds. Is this not what your system shows?
Final Consumer Response /* (3000, 9, 2015/07/07) */
[redacted]Document Attached[redacted]
Before contacting the Revdex.com I did leave a review on the...

Buskins Facebook page. While the company did not respond to you, they did to me on my review. And the sales girl for them is not even the one I ordered from.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11951545, and find that this resolution is satisfactory to me.Yes it is for those 2 mentioned in your response that I would like a refund. Cross- order#[redacted]Tinsel Town- order#[redacted]

Hi [redacted],I apologize for the late response. I do see our support team credited your order back on 8/16/17. If you need additional assistance, please feel free to reach out to me at [redacted]. Thank you for your patience.[redacted]Affiliate Manager

I am rejecting this response because: This has already been addressed. I gave the stupid leggings to the Goodwill because I am not paying return shipping on something that only cost me $17 to begin with. By the time the transaction is over with I will still be out money. On top of that the issue was that every time I attempted to contact the company they did not respond and it was within the 14 day timeframe as I have proof via 2 emails. I don't have time to play games with companies that are ridiculous. I will never shop from them again.

Hello [redacted],We greatly apologize for the delay. We have processed a refund back to your card, this should reflect in your account with in the next 72 hours.Buskins Support Team

Initial Business Response /* (1000, 5, 2015/06/02) */
Hello,
The Customer in question was helped by our shipping manager for a week plus of back and forth communication. We have all the correspondence as well. I also sent her a message after her public defamatory remarks towards me personally in...

a FB group. And explained to her that her link is not active. We use affiliate software and no matter which link you type in the format [redacted] will take you to our site. However if it is not a registered link, nothing tracks to our system. In response to my professional explanation to her she responded to me [redacted]
We initially explained the manufacturer tags are placed before we receive them and it does not cause defect of the items. It is simply the way the manufacturer tags them and we have no control over them as we are simply the retailer of the items.
This affiliate was removed for going against our return policy and verbally attacking employees of our company. As a business we reserve the right of the type of people that represent our company. Unfortunately her vulgar attitude and non compliance to policy is what caused her removal.
We are sorry she in unhappy with this decision however it is not being reversed. All correspondence can provided as needed.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As has been typical of my experience with Buskins, the owner's response has some truthful statements but is lacking all of the details.
I was in communication with Customer Service and the owner for about a week. I wouldn't call it "help" as it was mainly a disagreement between myself and the owner over what I felt was a quality issue; holes in the leggings from the manufacturer placing the tags in the incorrect location.
This is where her response does not address the issues in chronological order.
She states that I was removed for violating the return policy and verbally attacking employees. This is not true. The return policy states that items need returned in 10 days. By the time that I received a response from Customer Support, there were only 2 days left and they wouldn't agree to take the items back. The "verbal attack" if that's what you want to call it, took place after I was removed and was only directed at the owner in a Private Message.
After getting nowhere with Customer service and the owner, I filed a claim with Paypal and the case was decided in my favor. At this point I was removed as an Affiliate but did not get the courtesy of an e-mail telling me I was removed. The owner claims that filing the claim with Paypal violated the company policy even though it is not written anywhere.
The purpose of purchasing the leggings from Buskins is to re-sell them. I did not want to sell items that I felt had quality issues. The owner is correct, she has no control over where the manufacturer places the tags. But, as the re-seller, she has to take responsibility for quality defects and not pass [redacted] off to her customers.
The "public defamatory remarks toward her personally" consist of a Facebook post where I stated "she acted like an immature child".
In summary, I received leggings that I felt had a quality issue, Customer Support took 8 days to respond to my initial complaint, we couldn't agree after several e-mails, I filed a claim with Paypal, I returned the items at my expense and was refunded my money, I was then removed as an Affiliate without any communication because the owner stated that this violated an unwritten policy, and then I then told the owner to go [redacted] herself in a private Message.

Hello [redacted],I see these two orders were placed as a guest which is why you don't see them to place a return request. To process a return I would still need you to submit the pictures and information requested in previous email below.Can you please provide the order # and email me a photo of the...

damage, please include a photo of the tag still attached to the legging.If this item is worn please submit photos of the damage and we will review the damage and make a determination. Looking at the dates of order and the time you sent the first email it is outside of the refund window. If approved after pictures I can issue a credit or replace the approved returns. You may also see our return policy online at mybuskins.com *We apologize for the delay in response time. We are currently experiencing very high email and order volume and are working as quickly as possible to get back to everyone.  Thank you for ordering with Buskins,?Buskins Shipping Teamwww.MyBuskins.comFacebook.com/MyBuskins *We have tried several times to get in touch with her. She would need to place a return request for two of her orders ([redacted] & [redacted]) per our policy. Which is listed below:Return & Refund PolicyCustomer Service:Email: [email protected]: Monday to Friday, 9:00 AM to 5:00 PM (PST)Phone Number: 951-471-4017Here at Buskins, we want you to be 100% satisfied with your purchase. If you are not happy with your purchase, you can return them to us within 14 days for a refund, minus the initial S&H cost of shipping your order or 30 days for an exchange. All returns must be unworn and unwashed with original tags attached. The shipping costs on the item(s) being returned/exchanged is not covered by Buskins. If you receive a defective item, need to process a return or refund please log into your customer account and submit a return request (Directions below)Log into your customer account at www.mybuskins.comClick My Account at the top of pageClick Completed Orders Find the order you wish to return and click on Return ItemsFill all necessary information in for your return, do not forget to include reason for exchange, return, store credit, refund, etc.If you are requesting an exchange for a damaged item, please email pictures of your items, as well as the pack slip you received inside your package, to [email protected]. Please let our shipping manager know you already submitted a request, and be sure to include your order number. Once the request is viewed and verified we will find the best option to fix this problem. If you have any questions please email [email protected]*Returns take 3-5 weeks for processing.*PLEASE NOTE WE ARE EXPERIENCING VERY HIGH SHIPPING VOLUME FOR THE HOLIDAY SEASON.*No returns are accepted without an approved return authorization. Any returns received without authorization or are not in resalable condition or as described in authorization will not be exchanged/refunded and will require shipping cost to be paid to return to customer. Please note enrollment items can not be returned, as these are highly discounted items; used to start your business and sample products. **As far as the other Order ([redacted]) She still needs to provide us with pictures of damaged leggings and she hasn't sent them to us yet. We just have to stick to our policy. Once we have received what we need, we would be glad to process her return. Please let me know if you need anything else. Thank you.

Hi [redacted],I spoke with you on 8/25 and let you know that your order was refunded. You had an account already created under an affiliate. Therefore, when ordering through your account email, it would automatically credit the affiliate whom you signed up under. You were made aware of this when first...

emailed.If you need additional assistance, feel free to respond back to the email sent to you. My email, if needed again, is [redacted]Affiliate Manager

Initial Business Response /* (1000, 5, 2015/04/22) */
[redacted] joined a competing company and then posted in our personal company groups bashing the company, admin directly and then proceeded to use our company groups along with a few of her fellow recruits to spam the group and collect...

affiliates from our business to join hers. This is a direct violation of business terms and ethics in general.
She was notified she was removed an affiliate for soliciting in our company groups. We had many emails appealed at the poor business ethics used on [redacted] part.
As no longer being an affiliate of the company, she is no longer privileged to an affiliate discount. [redacted] was contacted advising that payment for the remaining amount must be Made if would still like her order shipped otherwise we would need to cancel the order.
[redacted] can make the additional payment or we can cancel and refund payment.
Just as any employee discount works, you cannot receive a discount after termination.
[redacted] attempted to publicly defame the character of a volunteer admin publicly. Along with recruiting direct to our affiliates. Our support in regards to anything emailed to us has been handled professionally .