Busse Plumbing, Heating A/C Reviews (%countItem)
Busse Plumbing, Heating A/C Rating
Address: 1539 Warner St, Moose Jaw, Saskatchewan, Canada, S6H 7E2
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Getting harassed with collection emails and threats of litigation for a bill that has already been paid.
I hired *** from Busse Plumbing and Heating to install a gas line and furnace for me in my commercial fitness center. He took 6 weeks to do a job that a professional should have been able to complete in a few days. He averaged showing up only once per week and several times cancelled on me due to "emergency jobs" popping up. During that time, I had no heat in my gym and therefore could not have it open to the public, resulting in a loss of income from lost membership dues and members getting frustrated and quitting. The work completed was also very sloppy with significant damage to the exterior of my building. It looks like he used a sledge hammer to bust then vent holes through the brick wall instead of a nice clean circular cut that a professional would make. The hole was also way too big, leaving a large 1.5 inch gap around the vent pipe, that was left unsealed, letting in a terrible draft. As such I ended up firing *** before the job was 100% completed and finished the remaining tasks myself.
When I received the final invoice from *** the balance due was excessively high for the amount of work that was completed. The deal we had made was for $60 per hour for time spent on site, however when I looked over the hours sheet I found several discrepancies beginning on day one that did not match up with texts that I have that chronical his arrival times. For instance on the very first day *** actually worked from 2:10 pm - 5:45 pm, but the hour sheet reads and inflated 1:00 pm - 8:00 pm. When I pointed out the fact that the hours sheet is padded *** refused to adjust his invoice to reflect the time he actually spent working.
I ended up negotiating a settlement for $4000 instead of the invoiced amount of $5504.86 and made it clear that this payment was going to conclude our business together. *** was happy to accept the cheque as payment in full and signed off on the invoice that there is zero balance remaining. I even recorded the conversation to ensure I had additional evidence should *** try to renege on the deal and unfortunately immediately after he cashed the cheque, he began emailing me with demand letters saying that I still owe him $1504.86. His last email stated that if I don't pay up within 7 days then he "will be forced to take further action".
I just want to get on with my life, but this plumber simply won't leave me alone.
I don't want to waste any more time dealing with this *** plumber. His collection emails are bordering on harassment, especially when we've already negotiated a settlement with payment made in full. I've already paid much more than I should have and won't give him another dime. In fact I've already informed him that if he takes me to court I'll be counter suing him for lost income for my business as well as lost wages for my time.
According our verbal agreement between me and *** at the beginning of July we have agreed that I would do his project for the fewer rate per hour instead of my regular, but at the same time I would do it when I had time for it. At that time, *** did not have a clear vision of how his project should have final look in the end and his desires changed many times. Therefore, a mutual decision was made to work without preliminary estimate from me, and from ***'s side he will pay as much as I will spend time and materials on his project.
The project should have the installation of 2 boilers, 1 thankless water heater and 4 or 5 furnaces.
There were not established any time frames for any parts of project and was agreed to use common sense of needs in particular time for full project will be done. Unfortunately I didn't record our conversation for using it for further confirmation our agreement.
At the begging of July my schedule was not really busy and I was think this project will be good filler for my work schedule even if I don't have any profit on it, but *** wasn't ready to start his project at those time and just started when the cold weather began. He called me for work in the middle of September when my schedule was pretty much busy and I had obligations at front of other customers already.
During all the time which I worked with *** he didn't have any complains for me about my job. He started complaining only at that time when I asked him about payment.
On *** issue of holes for exhaust pipes I explained for him that I tried to drill the holes from outside but the bricks crushed anyway and I told him about that. At that time he was agree. The hole from inside turned out because when I drilled it the metal rebar was on my way that why I had to move the hole couple inches aside. That rebar can be seen on picture which *** provided. In this case I had to drill the holes from inside only. To save his money he said that he would seal it by himself and I don't understand why he now accuses me of leaving it unsealed if he had to seal it by himself. Other way I not hesitate fixed all issues but he had to pay for that job.
The information about my accounts provided to *** is an internal documentation of the company and my way of accounting for resources and material for the work done. This is my personal document and I can make any adjustments there if I need it. This document was submitted to *** only to confirm that I worked for him for 7 days, and not 5, as *** suggests. From the date when the invoice was send to *** till the payment date he even didn't try to connect with me and discuss any discrepancies about the time that did not suit him. I have my own evidence that I started my first day at 1:10 pm. This evidence is attached to the letter.
Unilaterally, he set a final price of $ 4000 for the installation of two furnaces (one new in his place and the second used in his commercial fitness centre) and a gas line which is not covered even all my expenses for the job that was done. I don't want to lose my money just because *** couldn't organize his business in the gym in proper way.
On the day the payment was made, I was not prepared for the fact that *** would not pay me in full. I also didn't know about the recording of our private conversation, and I can assume that *** thought over everything in advance. I accepted $4000 as part of payment for my work and I wrote that I received them, but I was not agree that his balance due is $ 0 and didn't write that. This can also be heard from the record of our conversation. That day I had no time to argue with him because another customer was waiting for me.
I fulfilled all my obligations in full accordance with how it was agreed. The part of work was done efficiently and in compliance with all norms and standards. I believe that *** has to pay in full for my work.
Busse Plumbing Heating A/C
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