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Buster's Service Center Reviews (13)

I am rejecting this...

response because: While I understand that problems may be out of their control, whimever the supplier is should be more active in response.  This is the exact response I have already received every month since April: that the part would be shipped and ready by the mid of the following month.  We are being taken on a run around of the same events over and over again.  I simply can not accept the same verbal response and no action nor contact.  Sorry, this is beyond an inconvenience.  Thank you.Complaint: 11590591
Regards,
C[redacted]

Crown Dodge Chrysler Jeep and RAM runs a CAR Fax report on every used vehicle we take in on trade and or purchase. At the time of this sale to Mr. Reed, the car fax showed no accidents had been reported. Mr. Reed is welcome to come to the Dealership and we would gladly take his vehicle back as a...

trade in on another vehicle.

Per our agreement check was to be deposited on 11/14/2014. Please have customer contact me as I have tried to call her. No voice mail available.[redacted] ###-###-####.

This recall is a R42 module control recall. Chrysler has not released the parts to complete this recall as of today. Chrysler will actually notify the customer when the part is available.
The dealer will not know this.

I have spoke to Mr. [redacted], via telephone and have stated the facts. As stated before, when the vehicle was sold to Mr. [redacted] Crown Dodge Chrysler Jeep and RAM ran a CAR FAX the report showed no accidents. We gladly take the vehicle in trade.

Our goal is to make sure your vehicle gets repaired. The fluids have been changed in the transmission. Our Service Manager says the vehicle is drivable. We have been in contact with Nissan and they have put a rush on the part for us, we will contact you as soon as we hear the part is available.

Complaint: 10314743
I am rejecting this response because:
We had the agreement with them to hold the check...

until I went in to  pay it in Cash. I have spoke to the sales man that sold me the( [redacted] )Which he is no longer employed there. He explained to me that every one know about this.
Regards,[redacted]

Hi I received the response you received from the dealership. While I no longer have the truck, what the didn't tell you is that they didn't "Replace" the truck. We were finally able to speak to the sales Manager and worked a deal to trade the broken Durango for a...

new one with the options we had wanted but we had to give another $3k down payment. So to say they replaced the vehicle is incorrect. They allowed us to trade it in and it cost is additional down parent to do so.  We weighed the options to litigate vs. just get out of the vehicle. Either way we would be taking the hit. The sales Mgr. admitted that somee of the sales people were not educated on the new model oprrations mis-informed as to what options were offered on the new models and what could and could not be done. 
Thank you, 
[redacted]
Complaint: 10179748
I am rejecting this response because:
Regards,
[redacted] **

Complaint: 11560765
I am rejecting this response because:
I contacted Mr. R[redacted] on the 9th of May 2015. During this call, I shared with Mr. B[redacted] the issues I was experiencing with my vehicle. He did not inform me during this call that I needed to have prior authorization from Crown to have my vehicle repaired.  The rear differential on my vehicle was not opened until later in the week when the parts finally arrived. In addition, L[redacted] attempted to contact Crown Chrysler Dodge Jeep RAM Ventura four times after the repair to my vehicle was complete but there was no response from Crown CDJR. In fact, the first time Crown CDJR ever retuned any call to resolve this matter on the 9th of June almost four weeks later. The reason I authorized the repair and fronted the money at L[redacted] was because I was on military orders at the time, was already late reporting to my first station, and Crown was unresponsive to any calls after the problem was discovered with my vehicle. In addition, Mr. B[redacted] said explicitly “any work we perform on this vehicle is covered under warranty for one year at ANY Dodge Dealer.” This statement was affirmed at Larry H Miller. Therefore, Crown IS responsible for repairs performed at another Dodge dealership if the work they performed at their service department can be shown to have caused damage to the vehicle. I have shown enough evidence to prove this statement and Crown has not specifically refuted any of the evidence I have shown to support this claim.  
Regards,
W[redacted]

I brought my Toyota Camry in and traded it for a Dodge Journey, the salesman said they would pay me for the trade in and use rebates to eat up the negative equity. All was going well until two weeks later they asked for my pay stubs, after I provided them my stubs the salesman I had always dealt with said he would make sure everything went through fine, I heard nothing until two weeks later when I got a v/m demanding the car back on the lot by 6 pm, whoever it was that called me was flat out mean and yelled at me the entire time as if I was trying to steal their vehicle. The sales manager Aris said that their controller Dan [redacted] would probably be able to make this right since I was behind in payments on the Toyota Camry I had to take possession back of, he assured me that customer satisfaction is key at their business, after playing phone tag for a week I get an email that they won't be able to help with the back payments since they are losing money on the Journey, and did not charge me for the month I had the Journey,I came in as a return customer and was approved to drive the car off the lot, if they need to change their approval system then do it but don't allow a customer to go into debt because of it.

Complaint: 10786112
I am rejecting this response as we are still in discussions and I am waiting to hear back from a representative of Crown Dodge.  I spoke with this representative on Tuesday Sep. 15.  The majority of our conversation was focused on my clarifying the issue surrounding the bumper-to-bumper warranty.  Specifically, I explained that the reversal of the ~$2,900 warranty charge from my sales contract did not address my issue as the crux of the issue is that the agreed upon selling price of the vehicle was WITH the extended warranty included (i.e., no additional charge for the extended warranty).  I encouraged the representative to speak directly with the other employees at Crown Dodge that were involved in the transaction and are fully aware and informed of the substance of my complaint.  
As it stands right now, Crown Dodge has agreed to fulfill 2 of the 3 items promised as part of my purchase: (i) reimbursement for three (3) tanks of gas and (ii) to satisfy the 2.5 years of extended care maintenance service they have agreed to four (4) years of extended care service since apparently the service can only be provided in two year increments.  The Crown Dodge representative said now that she better understands the third (and most important) issue (i.e., bumper-to-bumper warranty), she will discuss with her colleagues and revert back.  I waited until today to file my response as I was told that she would try to get back to me no later than yesterday (Thurs. Sep. 17).  I understand and appreciate that she is handling many other matters and therefore do not fault the delay but rather wanted to make sure this complaint remains unresolved and was not closed due to my lack of response.
Regards,
B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10780380, and find that this resolution is acceptable.
Regards,
J[redacted]...

[redacted]

Customer has filed a case with Chrysler Corp. as he has stated he has a case number. The correct number for Chrysler Customer Service is ###-###-####. They will be ale to update him on his case.If I can help the customer my direct line here at Crown Dodge Chrysler Jeep and RAM is ###-###-####...

Terry Vasquez Customer Relations Manager.

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