Busy B Dry Cleaners

Review: Brought in two wool coats and picked up two wool coats. Didn't verify they were mine before leaving the store and later realized I was given back an incorrect coat--2 sizes larger and an off brand--not the designer quality coat I had brought in. After multiple contacts with the staff and owner there was absolutely NO resolution and they said that there was NO WAY they could of made such an error so there was nothing they can or would do. On top of that they were extremely rude and acted like I was trying to swindle THEM! Basically they said that the coat they gave back to me was the coat I brought in--without question. Never mind the fact that I only had one black wool coat...I'm sure they come into contact with alot more on a daily basis than I do!Desired Settlement: I would prefer they find my coat and apologize for their rudeness. I understand that we are all human and can make mistakes--what makes me the most frustrated is their refusal to even admit the possibility that they could make such an error and the rudeness and waiting I encountered trying to get to the bottom of the situation. If they can't find my coat, I would like some form of compensation so my coat can be replaced.

Brought in two wool coats and picked up two wool coats. Didn't verify they were mine before leaving the store and later realized I was given back an incorrect coat--2 sizes larger and an off brand--not the designer quality coat I had brought in. After multiple contacts with the staff and owner there was absolutely NO resolution and they said that there was NO WAY they could of made such an error so there was nothing they can or would do. On top of that they were extremely rude and acted like I was trying to swindle THEM! Basically they said that the coat they gave back to me was the coat I brought in--without question. Never mind the fact that I only had one black wool coat...I'm sure they come into contact with alot more on a daily basis than I do!