Busy Bee Cafe

I believe my prior response addressed the issues you have brought in this responsePlease be assured we very clearly understand what is taxable and what is not and always abide by state regulations [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10594455, and have determined that this does not resolve my complaint Regards, [redacted] --------------------------------------------------------------------------------...⇄ ***, Good afternoonI really appreciate dear what you are doing for me plus your concern and your heart intention to help resolve this problemThank you dear [redacted] ..Well, I will summarize my reply in the following points, as follows: Please [redacted] note that Morgan Apartment reply to us, they ignored completely that two bloody gunshots happened within months in my neighborhood, they didn't say "No", so please take a note that they are as if agree to the incidents happened in my neighborhoodPlease [redacted] note that The contract that I signed with Morgan and they stick to it are based on the following bases; they sell me a service ( which is that I pay 625$ monthly for Morgan, in return the give me a place which is suitable for human usage that means Noone that the place is safethe place should be clean tooThose bases are understood and agreed even when they are not written in the contractSo I claim my customer sales rights with Morgan if they have presented the place and it is neither safe or cleanYou know already that the place was proved to be dangerous and even Morgan didn't object thatAbout the place as unclean, it happened that the first time I went to the swimming pool , after being minutes in the pool, I found out big (really big cockroaches in the pool they were so many close to the pool outlets; I felt disguising and nasty, I got off quickly of the pool and rushed to the shower, but there wasn't even hot water in the showers, so I had to rush to the apartment and get cleaned by hot shower, then the next day I went to the leasing office and talked with [redacted] super nicely about the dead cockroaches in the pool, no hot water in the shower, and that there were huge number of ants come to drink from the poolThen ***, please listen to this, I told [redacted] " whenever you do the maintenance to the pool please call me back", since then she never called me back or I went to that pool again!Please call [redacted] and check with her how true that story is , her Cellphone is [redacted] Now time to comment on Morgan reply to me, as follows: What contract discussion they are talking about? " the contract is a folder of pages! and some papers have very small fonts we were around a table at the leasing office then Who can read that huge file? even the Americans don't how much more is that to me and I am month old in the States and English is not my language and that huge file needs months for me to read, I agreed to rent the place based on the sales rights of both parties and my sales rights with Morgan was violated as the place is dangerous I attached herewith please find some papers of the contract to see how small the font is ( file ) It is not a matters of papers many fraud has been done by papers but the law which is based on justice decides by the end I asked [redacted] ( the leasing office manager) a question, if your brother/ or a sister/ or a daughter / or a son of yours went to rent an apartment and he/she found out that two bloody incidents happened in the neighborhood in months, will you ask your brother/sister/daughter/son to keep to the contract or just ask him to leave right away!!? Of course the apartment was clean and I was happy with it in the beginning but you can't know how good the place is unless you live in it I didn't mention those reasons as for my leaving to Morgan because in my Christian Egyptian culture and in such a situation, I should be very nice to the landlord ,I don't mention anything bad about the place that would hurt the feelings of the landlord, just leave in peace , I inform the landlord about my leave very nicely ! We both have to get a new tenant in my place, don't make the landlord lose any money, leave the place super clean after we get a new tenant in my place, I take the deposit back from landlord, and that what I exactly did! I put an Adin the [redacted] for someone to replace me, but the surprise was that that 625$ is overpriced market rate for a one bedroom they were collecting this money was little weird; in their system the apartment was for only $ and the balance for 625$ was added to the water bill, please see attached water bill (file water bill )Anyhow, I paid one whole month in advance, delivered the apartment super clean and yes they got a tenant in my place they didn't lose a penny !! on the other hand they still have the 200$ deposit and 50$ for amenities I never used ( swimming pool etc!) --------------------------------------------------------------------------------...⇄

I think it would be much easier and more productive for us to talk on the phonePlease provide me a good number and a couple of convent times so we can connect
*** ***

Dear Ms***
"">
First of all let me apologize for any inconvenience you have
had in this matterThe problem arose as a simple clerical error on our part
When you purchased the car you paid with a cashier’s check from Chase Bank
The person who processed the DMV paperwork mistakenly listed them as the legal
ownerUnfortunately we have no way of finding out about our error until either
you or the bank contact usOur records show that you left a voicemail on 9/26/
in the afternoon, which was a FridayOn Monday 9/you spoke to our business
manager and she got the details of the problemOn 9/our DMV person
contacted a person at Chase Bank who processed our request and sent us the
title to your vehicleWe received the title on 10/but Chase had listed us as
the legal owner; that same day we processed the title removing any lien against
the carIt normally takes about two weeks for a title to arrive from DMV so if you do
not have it it should arrive any dayI am unsure what might have happened but,
I never received your emailHowever, our business manager did receive an email
to Mr*** on 9/At that time the problem was well on the way to being
resolved so she did not forward it to me (see above)Once again I apologize for
the inconvenience
*** ***
General Manager

I sincerely apologize that we were unable to meet the expectations of this former resident. The provisions of the
Lease Agreement are discussed and explained before each new resident moves in; including but not limited to, the paragraph defining the Early Termination clause. When the complainant moved in on December 5, 2014, he seemed to be pleased with the apartment as no concerns were ever brought to our attentionOn December 15, 2014, he submitted the move in inspection which also did not list any concerns nor mention any issue with cleanliness, etcas he stated in his complaintBefore vacating, this former resident submitted a letter on January 21, which stated:
“Good MorningPlease kindly be informed that I would move to a new place much closer to my work in *** SC, so I would stay until you have a new tenant in your hand or if you already have some requests for my place, ok I can leave on 3rd FebThank you for everything, I hate to leave that nice place and you guys were really professional with me.”
I understand that this gentleman is unhappy with the fees associated with terminating the lease earlyHowever, all residents of the community are responsible for the terms as listed in the lease regardless of their reason(s) for terminatingTherefore, the charges are correct and directly reflect the contract signed and agreed upon by both parties
Thank you for the opportunity to address the complaint
Sincerely,

There appears to be a fundamental misunderstanding on terminologyService contracts can and are sold by dealers and if Ms***-*** would like to purchase one we would be happy to sell her a Volkswagen endorsed service contract that has coverage for repairs to her car based on the level of
coverage she choosesUnder California regulations service contracts are not subject to sales tax. Warranties are only offered by the manufacturerFor a dealer to provide a Certified Warranty through Volkswagen they need to purchase the vehicle and put it through a rigorous sent of checksOnce it has passed all of those checks it can be sold with a year /mile warranty provided by Volkswagen of AmericaSales tax would then be charged on the purchase price of the vehicleThe transaction that Ms***-*** describes mixes those two possibilities and I believe that is where that misunderstand has occurred
*** ***
Herman Cook Volkswagen

I believe my prior response addressed the issues you have brought in this response. Please be assured we very clearly understand what is taxable and what is not and always abide by state regulations.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10594455, and have determined that this does not resolve my complaint.  Regards,
[redacted]----------------------------------------------------------------------...⇄ [redacted],                 Good afternoon. I really appreciate dear what you are doing for me plus your concern and your heart intention to help resolve this problem. Thank you dear [redacted] ..Well, I will summarize my reply in the following points, as follows:
Please [redacted] note that Morgan Apartment reply to us, they ignored completely that two bloody gunshots happened within 7 months in my neighborhood, they didn't say "No", so please take a note that they are as if agree to the incidents  happened in my neighborhood.
Please [redacted] note that The contract that I signed with Morgan and they stick to it are based on the following bases; they sell me a service ( which is that I pay 625$ monthly for Morgan, in return the give me a place which is suitable for human usage that means No. one that the place is safe. the place should be clean too. Those bases are understood and agreed even when they are not written in the contract.
So I claim my customer sales rights with Morgan if they have presented the place and it is neither safe or clean.
You know already that the place was proved to be dangerous and even Morgan didn't object that.
About the place as unclean, it happened that the first time I went to the swimming pool , after being 5 minutes in the pool, I found out big (really big cockroaches in the pool they were so many close to the pool outlets; I felt disguising and nasty, I got off quickly of the pool and rushed to the shower, but there wasn't even hot water in the showers, so I had to rush to the apartment and get cleaned by hot shower, then the next day I went to the leasing office and talked with [redacted] super nicely about the dead cockroaches in the pool, no hot water in the shower, and that there were huge number of ants come to drink from the pool. Then [redacted], please listen to this, I told [redacted]" whenever you do the maintenance to the pool please call me back", since then she never called me back or I went to that pool again!. Please call [redacted] and check with her how true that story is , her Cellphone is 864 [redacted]
Now time to comment on Morgan reply to me, as follows:
What contract discussion they are talking about? " the contract is a folder of 51 pages! and some papers have very small fonts .. we were around a table at the leasing office then ... Who can read that huge file? even the Americans don't .. how much more is that to me and I am 9 month old in the States and English is not my language and that huge file needs months for me to read, I agreed to rent the place based on the sales rights of both parties and my sales rights with Morgan was violated as the place is dangerous .. I attached herewith please find some papers of the contract to see how small the font is ... ( file 1 )
It is not a matters of papers .. many fraud has been done by papers but the law which is based on justice decides by the end ..
I asked [redacted] ( the leasing office manager) a question, if your brother/ or a sister/ or a daughter / or a son of yours went to rent an apartment and he/she found out that two bloody incidents happened in the neighborhood in 7 months, will you ask your brother/sister/daughter/son to keep to the contract or just ask him to leave right away!!?
Of course the apartment was clean and I was happy with it in the beginning but you can't know how good the place is unless you live in it ...
I didn't mention those reasons as for my leaving to Morgan because in my Christian Egyptian culture and in such a situation, I should be very nice to the landlord ,I don't mention anything bad about the place that would hurt the feelings of the landlord, just leave in peace , I inform the landlord about my leave very nicely ! We both have to get a new tenant in my place, don't make the landlord lose any money, leave the place super clean after we get a new tenant in my place, I take the deposit back from landlord, and that what I exactly did! I put an Ad. in the [redacted] for someone to replace me, but the surprise was that that 625$ is overpriced market rate for a one bedroom they were collecting this money was little weird; in their system the apartment was for only 548.70 $ and the balance for 625$ was added to the water bill, please see attached water bill (file water bill ). Anyhow,  I paid one whole month in advance, delivered the apartment super clean and yes they got a tenant in my place .. they didn't lose a penny !! on the other hand they still have the 200$ deposit and 50$ for amenities I never used ( swimming pool etc!)
--------------------------------------------------------------------------------...⇄

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted],
 
If you had spoken to me in the beginning after you service manager actual assaulted with me with insults and insinuations on my character (defamation of character) after asking to speak to you, this could have been cleared up. 
 
I was the one that pointed out to [redacted] that you can not collect taxes on services contracts per CA state law. 
 
I also required by your dealership  to pay for the car to get "Certified" and your service manager stated that I must have new brakes to pass the "certified inspection" to qualify for the extended warranty. The inspection was between 265 - 285 and the brakes was around between 375-450 (in your system)
 
There was no misunderstanding. I was illegally being charged tax on a service contract, and when I brought it to his attention he insulted my character. 
 
I have already purchased the car  from VW credit directly.
 
The only way that I see this being cleared up is if the "certification amount AND the brake service amount will be refunded to me. I could have done another 30k miles on those brakes ,but per your VW guidelines it was with in the amount that must be replaced guidelines. Both of these costs were frivolous and not needed cost for purchasing this vehicle. 
 
I would also like a written letter from [redacted] apologising his defamation of my character after I was only trying to point out the CA state law.  
Regards,
[redacted] [redacted]-[redacted]