Busy Bee Reviews (%countItem)
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Busy Bee Rating
Address: 111 Cherry St, Lebanon, Tennessee, United States, 37087-3609
Monday:
08:00 AM - 05:00 PM
Tuesday:
08:00 AM - 05:00 PM
Wednesday:
08:00 AM - 05:00 PM
Thursday:
08:00 AM - 05:00 PM
Friday:
08:00 AM - 05:00 PM
Saturday:
Sunday:
Phone: |
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Fax: |
+1 (615) 288-4791 |
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Michael from the company came out to do maintenance. I heard about them on a radio station. He was excellent. Very thorough and very honest. He walked us through a few issues we had but no pressure. I've been looking for a different company for a couple of years. Very satisfied and think we've found a new company to continue doing business with. Thanks Michael. You represent Busy Bee well!!
Service tech came out and replaced a item. Gave him payment of 382.50. Then came back and said it will cost another 350.00 to get it running.
Service tech came out and said the ignition board was shorted out. He left for awhile, came back and said he replaced board. Unit still did not work. He then traced wiring to ignition board and said there was a wire that was burned out leading to ignition board. He said it was fixed and we were good to go.I gave him payment of 382.50. Then he went outside and said "let me check on something else" then came back and said blower was out also and needed another 350.00 I asked for old ignition board and he said he didn't have it.
Full refund. Don't believe ignition board was problem to begin with.
Mr.,
The tech checked the system for no heat. He found that the unit wasn't coming on at all. He found that the board wasn't working properly. He turned the board in for warranty and got the replacement board for you. He then replaced the board and found that the x 13 blower motor wasn't responding to the call for the blower to run. We can't check the complete system when it wouldn't work upon arrival at all. The tech couldn't have known that the blower was bad when the board that controls the unit was bad. He couldn't leave the board with you because the supply house requires the board to warranty because they verify the board is bad before warranting the part. We will be happy to replace the motor for you at a discounted rate. We didn't charge you a service call and did complete a full cooking maintenance on your unit. And the board was verify by *** to be bad.
(The consumer indicated he/she DID NOT accept the response from the business.)
Fan (blower)was the only thing that was working before y'all came out. Why did tech say it was working fine, accept check, then 5 mins later demand more money?? Maybe tech shorted it out? Sounds like a bait and switch to me. Had someone else come out and replaced blower already for $125.00. Your "discount" at $350.00 is no discount. Please remove me from your yearly maintenance list.
Mr.,
I HAVE CHECKED WITH THE SUPPLIER AND VERIFIED THE BOARD THAT WAS REPLACED WAS BAD. WE CANNOT REFUND THE MONEY FOR THE WORK THAT WAS COMPLETED. AS SATED BEFORE THE TECH WOULD NOT HAVE KNOWN THE BLOWER WAS BAD UNTIL THE BOARD WAS WORKING CORRECTLY. IT'S LIKE THIS IF YOUR CAR BATTERY IS BAD THE MECHANIC CAN'T CHECK THE STARTER OR ANY OTHER ISSUE UNTIL HE REPLACED THE BATTERY. IF YOU HAD CALLED THE OFFICE WE COULD HAVE SENT OUT A SERVICE MANAGER TO ADDRESS ANY ISSUES OR CONCERNS YOU HAD. WE STRIVE TO BE THE BEST WE CAN, WE WOULD NEVER LIE OR MISLEAD ANYONE FOR ANY REASON. IF WE CAN BE OF ANY ASSISTANCE TO YOU IN THE FUTURE WE WOULD BE HAPPY TO DO SO. WE WILL REMOVE YOU FROM OUR CONTACT LIST PER YOUR REQUEST.
SINCERELY,
SERVICE MANAGER
Panic was the only way to describe my morning as A/C unit pushing out warm air. Made a call to Busy Bee Heating and Air,a Professional Wee Fella showed up evaluated my situation,explained,and worked with me to make sure I was not left helpless without air in these extremely hot days,for all his patience and work thank you to him and the Company....A Blessing ð???
Thank you!
Excellent company with very knowledgeable technicians. I find them to be very honest and fair. I've had an incredible experience with them.
Thank you!!