Busy Brooms

Revdex.com spoke with the operations manager at the company who stated that the customer did not call until days after they had completed the service, and at that time they offered to come back to complete the service to her satisfaction, which she declinedShe stated that the customer also mentioned at that time that she had some of their cleaning equipment which had been left, including vaccuum attachments, that she had thrown awayThe operations manager stated they did try to work with the customer to resolve the issues, but she was not willing to allow them to correct the issues, and admitted to disposing of their equipment, and they are not willing to offer a refund at this point

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I telephoned the business the day after the cleaning as it was already after business hours when I discovered the poor serviceThey did not call me back until the second day, at which time they informed me that they would have to see for themselvesI said I was not comfortable with that and they said it was their policy to see in personThey then proceeded to call and email me repeatedly for the next several hoursThey are lying about these interactions and they never nice apologized for the terrible service or offered a refund [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

To Whom It May Concern, Thank you very much for your letterI would like to describe the factual events that occurred between Ms [redacted] and Busy Brooms cleaning servicesMay 24th, 2016: Estimate with Ms [redacted] around 9:30amArrived at pre-customers home and received a tour of the homeI gave Ms [redacted] her estimate for 1st and routine bi-weekly services1st Cleaning 2.5-Hrs Bi-Weekly Cleaning 1.5-Hrs Ms [redacted] agreed to the estimate listed above and set her 1st cleaning for May 25thNotes: Do all floorsThere is a lot of dog hair so be sure to vacuum upholstery, under and behind all furnitureMain floor shower-just wipe/vacuum shower floor, clean toilet, sink and floorDust all furniture be sure to move itemsMop floors very wellClean stairs and stair wells very wellDo NOT clean inside of the fridge or ovenMove item on counters to clean thoroughly.Basement apartment will NOT get cleaned every timeHome owner will inform the office if we need to clean itALWAYS clean the stairs ( all of them ) Vacuum the upholstery- vacuum under and behind all furnitureMay 25th: Team arrived at 2:32pm and Departed at 5:33pm May 26th: Ms [redacted] called and left a message to set up next cleaning datesAngie returned call to Ms [redacted] with no response until after office hoursMay 27th: I, Tammy returned to office and called Ms [redacted] around 9amNo answer so I left a voicemailMs [redacted] called back around 1pmMs [redacted] informed me that the kitchen counters were not cleaned, her moving boxes were not put back in place, a cord was not plugged back in and the girls left the companies vacuum attachmentsI asked Ms [redacted] as a standard procedure for Busy Brooms if I could come by to see the areas that were not done, see if I may find more and when the team could come back to fix the areasMs [redacted] stated that I was calling her a liar and that she didn't want any of us in her house again and hung the phone up on meBusy Brooms owner Annmarie called Ms [redacted] back to request the same and how we may return her key, was told to place key in her mailbox and was again hung up onI called Ms [redacted] back around 2pm to ask her if she could place our vacuum equipment in her mailbox so I could grab them when I dropped off her key, she informed me that she had threw our equipment away and was hung up on againMs [redacted] s key was returned to her around 2:May 27th: I sent Ms [redacted] a company policy follemail that has been forwarded to Emily with the Revdex.comBusy Brooms prides itself on the satisfaction of our customers and go above and beyond to meet their expectationsWe do not believe we owe Ms [redacted] a refund due to her uncooperativeness to fix a few miner detailsShe would not work with us to fix these issues and she did not request a refund from usShe called the law to file for harassment with which the cops found not foundedI do apologize to Ms [redacted] that we could not resolve this matter for her with professionalism and that the Revdex.com has had to be involved in thisThank you very much for listening to our side of thingsPlease let me know if there is anything else we may be of help withThank You, Tammy G [redacted] Operations Manager Busy Brooms Inc [redacted] [email protected]

To Whom It May Concern,Thank you very much for your letter.I would like to describe the factual events that occurred between Ms*** and Busy Brooms cleaning services.May 24th, 2016: Estimate with Ms*** around 9:30am.Arrived at pre-customers home and received a tour of the homeI gave Ms*** her estimate for 1st and routine bi-weekly services.1st Cleaning 2.5-HrsBi-Weekly Cleaning 1.5-HrsMs*** agreed to the estimate listed above and set her 1st cleaning for May 25th.Notes: Do all floorsThere is a lot of dog hair so be sure to vacuum upholstery, under and behind all furniture. Main floor shower-just wipe/vacuum shower floor, clean toilet, sink and floor. Dust all furniture be sure to move itemsMop floors very well. Clean stairs and stair wells very wellDo NOT clean inside of the fridge or ovenMove item on counters to clean thoroughly.Basement apartment will NOT get cleaned every time. Home owner will inform the office if we need to clean it. ALWAYS clean the stairs ( all of them ) Vacuum the upholstery- vacuum under and behind all furniture.May 25th: Team arrived at 2:32pm and Departed at 5:33pmMay 26th: Ms*** called and left a message to set up next cleaning datesAngie returned call to Ms*** with no response until after office hours.May 27th: I, Tammy returned to office and called Ms*** around 9amNo answer so I left a voicemailMs*** called back around 1pmMs*** informed me that the kitchen counters were not cleaned, her moving boxes were not put back in place, a cord was not plugged back in and the girls left the companies vacuum attachmentsI asked Ms*** as a standard procedure for Busy Brooms if I could come by to see the areas that were not done, see if I may find more and when the team could come back to fix the areasMs*** stated that I was calling her a liar and that she didn't want any of us in her house again and hung the phone up on meBusy Brooms owner Annmarie called Ms*** back to request the same and how we may return her key, was told to place key in her mailbox and was again hung up onI called Ms*** back around 2pm to ask her if she could place our vacuum equipment in her mailbox so I could grab them when I dropped off her key, she informed me that she had threw our equipment away and was hung up on againMs***s key was returned to her around 2:15.May 27th: I sent Ms*** a company policy follemail that has been forwarded to Emily with the Revdex.com.Busy Brooms prides itself on the satisfaction of our customers and go above and beyond to meet their expectationsWe do not believe we owe Ms*** a refund due to her uncooperativeness to fix a few miner detailsShe would not work with us to fix these issues and she did not request a refund from usShe called the law to file for harassment with which the cops found not foundedI do apologize to Ms*** that we could not resolve this matter for her with professionalism and that the Revdex.com has had to be involved in this.Thank you very much for listening to our side of things. Please let me know if there is anything else we may be of help with.Thank You,Tammy G***Operations ManagerBusy Brooms Inc.***[email protected]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI telephoned the business the day after the cleaning as it was already after business hours when I discovered the poor serviceThey did not call me back until the second day, at which time they informed me that they would have to see for themselvesI said I was not comfortable with that and they said it was their policy to see in personThey then proceeded to call and email me repeatedly for the next several hoursThey are lying about these interactions and they never nice apologized for the terrible service or offered a refund.
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I telephoned the business the day after the cleaning as it was already after business hours when I discovered the poor service. They did not call me back until the second day, at which time they informed me that they would have to see for themselves. I said I was not comfortable with that and they said it was their policy to see in person. They then proceeded to call and email me repeatedly for the next several hours. They are lying about these interactions and they never nice apologized for the terrible service or offered a refund.  [Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com spoke with the operations manager at the company who stated that the customer did not call until 2 days after they had completed the service, and at that time they offered to come back to complete the service to her satisfaction, which she declined. She stated that...

the customer also mentioned at that time that she had some of their cleaning equipment which had been left, including vaccuum attachments, that she had thrown away. The operations manager stated they did try to work with the customer to resolve the issues, but she was not willing to allow them to correct the issues, and admitted to disposing of their equipment, and they are not willing to offer a refund at this point.

Revdex.com spoke with the operations manager at the company who stated that the customer did not call until 2 days after they had completed the service, and at that time they offered to come back to complete the service to her satisfaction, which she declined. She stated that the customer also mentioned at...

that time that she had some of their cleaning equipment which had been left, including vaccuum attachments, that she had thrown away. The operations manager stated they did try to work with the customer to resolve the issues, but she was not willing to allow them to correct the issues, and admitted to disposing of their equipment, and they are not willing to offer a refund at this point.

To Whom It May Concern,
Thank you very much for your letter.
I would like to describe the factual events that occurred between Ms. [redacted] and Busy Brooms cleaning services.
May 24th, 2016: Estimate with Ms. [redacted] around 9:30am.
Arrived at pre-customers home and received a tour of the home. I gave Ms. [redacted] her estimate for 1st and routine bi-weekly services.
1st Cleaning 2.5-3 Hrs
Bi-Weekly Cleaning 1.5-2 Hrs
Ms. [redacted] agreed to the estimate listed above and set her 1st cleaning for May 25th.
Notes: Do all 3 floors. There is a lot of dog hair so be sure to vacuum upholstery, under and behind all furniture. Main floor shower-just wipe/vacuum shower floor, clean toilet, sink and floor. Dust all furniture be sure to move items. Mop floors very well. Clean stairs and stair wells very wellDo NOT clean inside of the fridge or oven. Move item on counters to clean thoroughly.Basement apartment will NOT get cleaned every time. Home owner will inform the office if we need to clean it. ALWAYS clean the stairs ( all of them ) Vacuum the upholstery- vacuum under and behind all furniture.
May 25th: Team arrived at 2:32pm and Departed at 5:33pm
May 26th: Ms. [redacted] called and left a message to set up next cleaning dates. Angie returned call to Ms. [redacted] with no response until after office hours.
May 27th: I, Tammy returned to office and called Ms. [redacted] around 9am. No answer so I left a voicemail. Ms. [redacted] called back around 1pm. Ms. [redacted] informed me that the kitchen counters were not cleaned, her moving boxes were not put back in place, a cord was not plugged back in and the girls left the companies vacuum attachments. I asked Ms. [redacted] as a standard procedure for Busy Brooms if I could come by to see the areas that were not done, see if I may find more and when the team could come back to fix the areas. Ms. [redacted] stated that I was calling her a liar and that she didn't want any of us in her house again and hung the phone up on me. Busy Brooms owner Annmarie called Ms. [redacted] back to request the same and how we may return her key, was told to place key in her mailbox and was again hung up on. I called Ms. [redacted] back around 2pm to ask her if she could place our vacuum equipment in her mailbox so I could grab them when I dropped off her key, she informed me that she had threw our equipment away and was hung up on again. Ms. [redacted]s key was returned to her around 2:15.
May 27th: I sent Ms. [redacted] a company policy follow-up email that has been forwarded to Emily with the Revdex.com.
Busy Brooms prides itself on the satisfaction of our customers and go above and beyond to meet their expectations. We do not believe we owe Ms. [redacted] a refund due to her uncooperativeness to fix a few miner details. She would not work with us to fix these issues and she did not request a refund from us. She called the law to file for harassment with which the cops found not founded. I do apologize to Ms. [redacted] that we could not resolve this matter for her with professionalism and that the Revdex.com has had to be involved in this.
Thank you very much for listening to our side of things. Please let me know if there is anything else we may be of help with.
Thank You,
Tammy G[redacted]
Operations Manager
Busy Brooms Inc.
[redacted]
[email protected]

Review: I hired this company to clean my house, which I explained was on the market and needed to be spotless for showing. When I arrived home, I found that some parts of the house had not been cleaned and in fact the bathroom had been left dirtier than before. They had also left things out of place and left trash and other supplies in the house. I called to discuss with the manager, but they did not call me back for 48 hours. By then, I had cleaned the house myself as I was on a timeline. I was informed that the manager would need to come and see for herself the uncleaned areas. I said that I had already cleaned, and that I did not particularly want them in my home again. They proceeded to call me several more times, and to email me, with each contact becoming more and more threatening. They also sent someone to my home, but I was fortunately not there. I had already paid for their services, so I don't know what they thought to gain.Desired Settlement: I would be grateful for a refund, but do not expect them to behave honestly at this point. I would at the least appreciate cessation of attempts to contact and harass me.

Business

Response:

Revdex.com spoke with the operations manager at the company who stated that the customer did not call until 2 days after they had completed the service, and at that time they offered to come back to complete the service to her satisfaction, which she declined. She stated that the customer also mentioned at that time that she had some of their cleaning equipment which had been left, including vaccuum attachments, that she had thrown away. The operations manager stated they did try to work with the customer to resolve the issues, but she was not willing to allow them to correct the issues, and admitted to disposing of their equipment, and they are not willing to offer a refund at this point.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I telephoned the business the day after the cleaning as it was already after business hours when I discovered the poor service. They did not call me back until the second day, at which time they informed me that they would have to see for themselves. I said I was not comfortable with that and they said it was their policy to see in person. They then proceeded to call and email me repeatedly for the next several hours. They are lying about these interactions and they never nice apologized for the terrible service or offered a refund. [Provide details of why you are not satisfied with this resolution.]

Regards,

Business

Response:

To Whom It May Concern,