Butcher's Choice of Atlanta, Inc.

I called on Feb 13 and was scheduled for a 9am inspection on Feb 20 to have my transmission checked. The woman I spoke with said she noted it in the appointment. I arrived for 9, and after waiting and being seen, I left my car. I was called around 3 that they just realized they were down a technician and weren't going to look at my car, and they offered it back even though I still needed the service done, so I left it because I was assured it would be done by 1 Tuesday since I worked at 3. I chose Monday because I have off. I called at 12:11 and was told to call back in a few hours, and at 1:52 was told I would get called back. They called close to closing saying to call back and never left why. I couldn't call back until after closing at work, which meant I had to figure out a ride for.

Feb 22, I played phone tag after not receiving any information. After getting ahold of the mechanic, he said he hadn't done anything that was scheduled and now needs approval. I told him I need my car tonight, and he said he would leave the keys under the seat if I had another set of keys, and that I can call back when I have my car back because my credit card was in my car. Later someone else texted me for payment even though I already spoke with the person working on my car. I ubered to work and figured a ride there in an ice storm and got my car but no keys. I called at 6:44 with my credit card like we agreed upon, scraped my car off, and drove home. It is now March 4th and I have not gotten my keys back after I have messaged and spoken to them. I asked for the keys to be mailed, and they said they would drop them off between Feb 26 and March 4th. They have not followed through, and I have not been able to lock my door because I don't have my house key. I want my keys back and delivered ASAP. I was scheduled, they messed up for 3 days, then didn't follow through on what was agreed upon and are now ignoring my messages. I have the texts and call history I can screenshot and send if needed.