[redacted] did call the store and alleged this complaint to the store manager in a very defiant manner, right after the date of serviceOur manager Chris B [redacted] apologized for the possibility of our error and offered to re-inspect immediatelyThe customer refused, so Chris asked that he provide some written proof of our alleged errorHe further contacted dealership to attempt resolution, the dealer was not cooperative Chris also called [redacted] 's number numerous times since the date of initial contact and has received no -responseAs we asked from the very beginning please provide some type of documentation that our clutch repair that you requested, resulted in damage to your vehicle caused by our negligenceWe had asked to allow us to inspect and offered to make right any error we may have made and where refused the opportunityThus far we have also been refused any cooperation in an attempt to resolve this issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
I asked for new brakes front and back in the phone call, I am not a mechanic and did not realize this car has drums and shoes on the rear rather than rotors and pads, so when I was told I was getting all new rotors and pads I thought it was front and rear as I was wanting front and rear brakes done, it would have been nice if someone would have explained it to me up front so there would be no confusion. It's disappointing to come pick up the vehicle just to find out the rear brakes have 15% life left and nobody said anything to me about the rear brakes until I mentioned the mechanics note on the reciept saying they are at 15%, actually I was told that the rear brakes were good and after being given the reciept noticed what it said and came back in and asked about it and was told "oh they are fine thats another 30k miles". 15% isn't fine in my book. I received a voicemail from the store manager and he said in the voicemail he would not refund me the desired settlement of $150 in the voicemail. I have yet to receive a settlement or offer of any settlement to resolve the issue.
[redacted] did call the store and alleged this complaint to the store manager in a very defiant manner, right after the date of serviceOur manager Chris B [redacted] apologized for the possibility of our error and offered to re-inspect immediatelyThe customer refused, so Chris asked that he provide some written proof of our alleged errorHe further contacted dealership to attempt resolution, the dealer was not cooperative Chris also called [redacted] 's number numerous times since the date of initial contact and has received no -responseAs we asked from the very beginning please provide some type of documentation that our clutch repair that you requested, resulted in damage to your vehicle caused by our negligenceWe had asked to allow us to inspect and offered to make right any error we may have made and where refused the opportunityThus far we have also been refused any cooperation in an attempt to resolve this issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
I asked for new brakes front and back in the phone call, I am not a mechanic and did not realize this car has drums and shoes on the rear rather than rotors and pads, so when I was told I was getting all new rotors and pads I thought it was front and rear as I was wanting front and rear brakes done, it would have been nice if someone would have explained it to me up front so there would be no confusion. It's disappointing to come pick up the vehicle just to find out the rear brakes have 15% life left and nobody said anything to me about the rear brakes until I mentioned the mechanics note on the reciept saying they are at 15%, actually I was told that the rear brakes were good and after being given the reciept noticed what it said and came back in and asked about it and was told "oh they are fine thats another 30k miles". 15% isn't fine in my book. I received a voicemail from the store manager and he said in the voicemail he would not refund me the desired settlement of $150 in the voicemail. I have yet to receive a settlement or offer of any settlement to resolve the issue.