We are responding to the second letter on Reference ID ***
This response is being submitted by Ken ***, The Manager at the Butler Auto Collision Center, and Gary ***, The Service Director at Butler Hyundai
Gary and I have read the letter and would like to propose that we send an Independent Inspector of our choice, and at our expense to evaluate the vehicle
Once the inspector has evaluated the vehicle owners concerns, and completes the report we will discuss the matter of liability, if any for the Butler Auto Group and or *** *** and *** ***
We have not seen the vehicle at any of the departments since November nor knew of any ongoing concerns until March 23,
Since there has been a few months pass without any notification of any concerns from the owners/customers, we feel this is the best proposal we can provide at this time
Sincerely,
Ken ***
Butler Auto Collision Center
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
There is no problem having the vehicle looked at by an inspector, but it needs to be one of my choice. As I had stated before the car has been looked at, I but will be more than happy to obtain paperwork stating issues with car. Due to many issues and false statements Butler has made I do not trust them to pick an objective party to look at car. There has also been alot of out of pocket expense due Butlers inability to fix the car. It has not been fixed for over a year and they were paid for repairs. After the car was picked up in November Rob[redacted] was contacted right away about it not being fixed. They were aware there was problems. I also had to have the car looked at to know what the issues were before filing a complaint. I am prepared to to what ever is necessary to get the car fixed and some of the out of pocket expenses taken care of. As I also stated they have had many opportunities to fix the car ( according to their paperwork) and had the car for a period of 4 months.
Arial; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 11.0pt'>We are responding to the letter and complaint for the ID [redacted].
The vehicle was towed to our facility by the request of Ms. [redacted]/Ms. [redacted] for repairs on March 25, 2013. American Family Insurance was their Insurance Company providing the estimate of repair and payment less their chosen deductible.
The collision damage was significant to their vehicle with an insurance provided initial estimate of $7834.83.
The repairs by our facility were timely, and we provided a loaner vehicle to them as a courtesy when they exhausted the rental plan that they chose on their insurance policy. The overall repair, once the insurance company completed their supplemental damage estimates was $8470.55. The repairs were completed on May 16, 2013 and Ms. [redacted] took delivery of her vehicle.
The repairs were completed with the upmost industry standards, and were accepted by Ms. [redacted] at delivery of her vehicle.
She did return in July 2013 with a few concerns which were cared for- New Window Tint match completely to match existing tint, Dash Rattle, and an overspray issue. This issues were cared for and she accepted her vehicle.
We performed a great repair, provided her with a loaner vehicle for transportation, provided a full tank of fuel in her vehicle, and waived her $400.00 insurance deductible. The Butler Auto Group also tried to trade her out of the repaired vehicle, but they were unable to satisfy her with the deal.
We are truly sorry for this situation, but we feel that we have gone above and beyond all involvement to completely satisfy Ms. [redacted] and there is nothing else we can do.
Sincerely,
Ken [redacted]
Butler Auto Collision Center
Dear Ms. [redacted]
In reference to the case presented to you by Ms. [redacted] about her visit to the Butler Auto Group and the concerns she has had with our body shop I submit this additional information as to the Body shop going above and beyond to assist Ms. [redacted]. Ms [redacted] was never involved in the repairs of this vehicle, rather her daughter [redacted] brought the vehicle to us here at the Butler Hyundai store since she felt she could not have her concerns resolved at the Butler Body Shop.
During her initial visit here on 11-16-13 she had a list of concerns that she wished to have addressed and that she would need a loaner vehicle while hers was being repaired. The list consisted of the following:
The L/F window will not roll down (we could not duplicate this concern) no charge to the Ms. [redacted].
The R/R window had a wind leak from the damage she had (we removed a piece of broken glass from the molding) this was paid for by the body shop.
There was a popping noise around the shifter (we replaced the A/T shifter solenoid) this was not related to the accident and was paid for by the manufactures warranty.
The A/C made the engine seem loud (we found the vehicle to not have had a recent oil change and was desperately low on oil) this was covered by the body shop as a goodwill gesture on their part.
There is a pop in the steering (replaced the intermediate shaft) this repair covered under manufactures warranty.
The speakers needed to be inspected for proper connections (all checked out to be correct) no charge. There is a popping around the dash since the accident (unable to duplicate this concern) no charge.
There was a loud squeal in the front when braking (found the pads worn out down to the metal, replaced the front pads and machined the rotors) this was taken care of by Butler as a goodwill gesture.
The transmission seems to rev very high before shifting (unable to duplicate the concern no problem found).
The tire pressure monitoring light was on (tire pressures low set the tire pressures) no charge.
Customer stated the air bag light was on (scanned for trouble codes and found none stored nor was the air bag light on).
Correct the window tint and get floor mats through the Body Shop (ordered and install a new set of floor mats and sublet the window tint repair to [redacted]).
Ms [redacted] was put into a loaner vehicle at the cost of the Butler Auto Group which was a 2013 Hyundai Elantra.
Out of all of the concerns Ms [redacted] brought to our attention were addressed and all were corrected. We found that the vehicle had not properly been maintained causing most of Ms [redacted]'s concerns i.e. the oil change, brakes and the tire pressure. There were a couple of warranty concerns, the shifter solenoid and the half shaft. The Body Shop incurred most of the cost at $927.37 and warranty covered the rest of the cost at $296.92.
As far as the window tint goes the, if there is an issue with this, [redacted] warranties all of their work and will gladly correct any problems related to their work. All other issues related to Ms [redacted] and Ms [redacted]'s vehicle were addressed and corrected with all but one not even related to the accident the vehicle was involved In.
We at the Butler Auto Group feel we have went above and beyond in assisting Ms. [redacted] to the point where we even attempted to trade her out of the vehicle to satisfy her concern. We have not heard from Ms [redacted] in over four months with any further concerns with her repairs. We stand behind all repairs with full warranty and have never declined to solve any reasonable concerns Ms [redacted] has.
If there are any further questions please feel free to contact me at 317-8484200.
Sincerely
Gary W. [redacted]
Service and Parts Director
Butler Hyundai
We are responding to the second letter on Reference ID ***
This response is being submitted by Ken ***, The Manager at the Butler Auto Collision Center, and Gary ***, The Service Director at Butler Hyundai
Gary and I have read the letter and would like to propose that we send an Independent Inspector of our choice, and at our expense to evaluate the vehicle
Once the inspector has evaluated the vehicle owners concerns, and completes the report we will discuss the matter of liability, if any for the Butler Auto Group and or *** *** and *** ***
We have not seen the vehicle at any of the departments since November nor knew of any ongoing concerns until March 23,
Since there has been a few months pass without any notification of any concerns from the owners/customers, we feel this is the best proposal we can provide at this time
Sincerely,
Ken ***
Butler Auto Collision Center
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
There is no problem having the vehicle looked at by an inspector, but it needs to be one of my choice. As I had stated before the car has been looked at, I but will be more than happy to obtain paperwork stating issues with car. Due to many issues and false statements Butler has made I do not trust them to pick an objective party to look at car. There has also been alot of out of pocket expense due Butlers inability to fix the car. It has not been fixed for over a year and they were paid for repairs. After the car was picked up in November Rob[redacted] was contacted right away about it not being fixed. They were aware there was problems. I also had to have the car looked at to know what the issues were before filing a complaint. I am prepared to to what ever is necessary to get the car fixed and some of the out of pocket expenses taken care of. As I also stated they have had many opportunities to fix the car ( according to their paperwork) and had the car for a period of 4 months.
Arial; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 11.0pt'>We are responding to the letter and complaint for the ID [redacted].
The vehicle was towed to our facility by the request of Ms. [redacted]/Ms. [redacted] for repairs on March 25, 2013. American Family Insurance was their Insurance Company providing the estimate of repair and payment less their chosen deductible.
The collision damage was significant to their vehicle with an insurance provided initial estimate of $7834.83.
The repairs by our facility were timely, and we provided a loaner vehicle to them as a courtesy when they exhausted the rental plan that they chose on their insurance policy. The overall repair, once the insurance company completed their supplemental damage estimates was $8470.55. The repairs were completed on May 16, 2013 and Ms. [redacted] took delivery of her vehicle.
The repairs were completed with the upmost industry standards, and were accepted by Ms. [redacted] at delivery of her vehicle.
She did return in July 2013 with a few concerns which were cared for- New Window Tint match completely to match existing tint, Dash Rattle, and an overspray issue. This issues were cared for and she accepted her vehicle.
We performed a great repair, provided her with a loaner vehicle for transportation, provided a full tank of fuel in her vehicle, and waived her $400.00 insurance deductible. The Butler Auto Group also tried to trade her out of the repaired vehicle, but they were unable to satisfy her with the deal.
We are truly sorry for this situation, but we feel that we have gone above and beyond all involvement to completely satisfy Ms. [redacted] and there is nothing else we can do.
Sincerely,
Ken [redacted]
Butler Auto Collision Center
Dear Ms. [redacted]
In reference to the case presented to you by Ms. [redacted] about her visit to the Butler Auto Group and the concerns she has had with our body shop I submit this additional information as to the Body shop going above and beyond to assist Ms. [redacted]. Ms [redacted] was never involved in the repairs of this vehicle, rather her daughter [redacted] brought the vehicle to us here at the Butler Hyundai store since she felt she could not have her concerns resolved at the Butler Body Shop.
During her initial visit here on 11-16-13 she had a list of concerns that she wished to have addressed and that she would need a loaner vehicle while hers was being repaired. The list consisted of the following:
The L/F window will not roll down (we could not duplicate this concern) no charge to the Ms. [redacted].
The R/R window had a wind leak from the damage she had (we removed a piece of broken glass from the molding) this was paid for by the body shop.
There was a popping noise around the shifter (we replaced the A/T shifter solenoid) this was not related to the accident and was paid for by the manufactures warranty.
The A/C made the engine seem loud (we found the vehicle to not have had a recent oil change and was desperately low on oil) this was covered by the body shop as a goodwill gesture on their part.
There is a pop in the steering (replaced the intermediate shaft) this repair covered under manufactures warranty.
The speakers needed to be inspected for proper connections (all checked out to be correct) no charge. There is a popping around the dash since the accident (unable to duplicate this concern) no charge.
There was a loud squeal in the front when braking (found the pads worn out down to the metal, replaced the front pads and machined the rotors) this was taken care of by Butler as a goodwill gesture.
The transmission seems to rev very high before shifting (unable to duplicate the concern no problem found).
The tire pressure monitoring light was on (tire pressures low set the tire pressures) no charge.
Customer stated the air bag light was on (scanned for trouble codes and found none stored nor was the air bag light on).
Correct the window tint and get floor mats through the Body Shop (ordered and install a new set of floor mats and sublet the window tint repair to [redacted]).
Ms [redacted] was put into a loaner vehicle at the cost of the Butler Auto Group which was a 2013 Hyundai Elantra.
Out of all of the concerns Ms [redacted] brought to our attention were addressed and all were corrected. We found that the vehicle had not properly been maintained causing most of Ms [redacted]'s concerns i.e. the oil change, brakes and the tire pressure. There were a couple of warranty concerns, the shifter solenoid and the half shaft. The Body Shop incurred most of the cost at $927.37 and warranty covered the rest of the cost at $296.92.
As far as the window tint goes the, if there is an issue with this, [redacted] warranties all of their work and will gladly correct any problems related to their work. All other issues related to Ms [redacted] and Ms [redacted]'s vehicle were addressed and corrected with all but one not even related to the accident the vehicle was involved In.
We at the Butler Auto Group feel we have went above and beyond in assisting Ms. [redacted] to the point where we even attempted to trade her out of the vehicle to satisfy her concern. We have not heard from Ms [redacted] in over four months with any further concerns with her repairs. We stand behind all repairs with full warranty and have never declined to solve any reasonable concerns Ms [redacted] has.
If there are any further questions please feel free to contact me at 317-8484200.
Sincerely
Gary W. [redacted]
Service and Parts Director
Butler Hyundai