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Butler Auto Werk's

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Butler Auto Werk's Reviews (1)

Review: I am writing in regards to a 2003 Saab 9-5 purchased from Butlers Auto. The dealer told me it was emissions ready. Two days after the purchase the check engine light came on. When I contacted Mr. [redacted], he stated that I would need to bring it in at my convenience since I am currently a student at UW- Parkside. So within the first week I arrived at his establishment for repairs, he turned the engine light off, and agreed to complete the repair if the light came back on, which it did the next day. So when I brought this to his attention he referred me to his mechanic at [redacted] and told me to contact him before I go meet up with [redacted]. Due to my class schedule being full, and considering I stay on campus we agreed to meet up within the next couple days. When I contacted [redacted] he gave me the run around and told me to come to his establishment next week on Monday. Monday came and he didn't answer the phone and for the next couple days, I wasn't able to reach him by phone. So I decided to go to [redacted]'s Vision myself. When I got there [redacted] ran the scan on the engine light, and it stated it was a problem with the secondary air injector. [redacted] stated that he would have to diagnose the problem first, then repair it which is two separate prices. He said he wouldn't have time til next week to complete it, and to do so he'll need [redacted] to call him for the okay. Days passed and I informed Mr. [redacted] of the conversation I had with [redacted] along with an invoice provided by [redacted] and he became incompetent. And instead of taking responsibility for his inadequate behavior he then placed the blame on [redacted] as to why it was a delay on the repair. It took a week and a half after that just to get everything in motion. In the midst of all that, the day before I was scheduled to take it to [redacted]'s Vision for repair on the engine light the transmission went out. And when I contacted [redacted] he laughed at me and told me there was nothing he could do about it and he wouldn't pay for NOTHING!! Now I am in the hole double because I paid for a rental to get to and from school while the car is down. I have provided you with the necessary information to address this situation properly, Mr. [redacted] in my opinion is a very rude and unprofesional human-being!!Desired Settlement: diagnose and repair secondary air injector. transmission repair. traveling compensation

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Description: Auto Dealers - Used Cars

Address: 12503 W. Hampton Av., Butler, Wisconsin, United States, 53007

Phone:

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Fax:

+1 (262) 781-9092


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