Butler Chimneys

In 2019 we were looking to purchase a home. During the inspection, the chimney was flagged to be inspected by a professional masonry company. Butler chimney was contacted and we received a quote for approx. $5k. We negotiated with the sellers of the home and received a price reduction and money that must be used towards closing costs. The following summer, we contacted Butler chimney to being repairs. At that time, we received a quote for approx. $13K. The discrepancy was brought up to the worker, John. We were told that there was no record of anybody being at our home in 2019, but the last was 2016. This was also mentioned to the office worker, Cassie. After we heard nothing from Butler chimney, we again contacted Cassie. Finally, were heard from Corey Butler. Corey informed us that the employee failed to do a proper inspection in 2019 and had just copied the quote from 2016. We requested a reduction in our bill due to an improper quote from 2019. We relied heavily on this estimate when purchasing our home. Had there been a proper estimate we would have exercised our right to back out of the contract or made other negotiations with the sellers. Corey refused to negotiate with us stating that they "did nothing wrong" despite admitting that his employee did not do a proper inspection in 2019 (if there was even one done at all seeing as how we were told by 2 different staff that there is no record of anything from 2019).

Further, when the chimney work as complete, we had wanted water proofing to be done on our home. The employee that had done the chimney work went on vacation and was going to do it the following week when he came back. No one showed up. Plastic and scaffolding was left in our yard. Not a big deal for a week, but we had to contact them numerous times about this and the water proofing. By the time somebody was reached, the weather was too cold for the water proofing and wasn't completed until 9 months later after winter.

We are satisfied with the work on the chimney but extremely disappointed in the lack of customer service and communication from the business. It seems there are communication issues among staff. Please beware of this when deciding on a masonry company. Would not recommend based on this experience with staff.

Butler Chimneys did an incredible job of cleaning and inspecting my fireplace (after years of no cleanings) Very good prices Great expertise I definitely recommend

Corey and his staff were very professionalI filled out their form online and was contacted the next business dayCorey called before arriving at our house and was even early! Inspected our chimney and educated us on everything we needed to know about our particular fireplaceHe explained to us what may need to be replaced in the future but did not push anything, which I respectThis is our first home and you can tell Core cares about the work he doesCannot put a price on thatThanks again!

Butler Chimneys did an incredible job of cleaning and inspecting my fireplace (after 10 years of no cleanings). Very good prices. Great expertise. I definitely recommend.