Butler Construction

Complaint: [redacted] I am rejecting this response because: there is no way that it was inspected with everything that was wrong with itThe engine did not have any oil in itIt shows that it had been changedI have purchased several cars as I'd and never had this issuePowering steering, transmission and engine were all bad, how can that be missed when you inspected it? Regards, [redacted]

Ron B [redacted] apologizes, however no customer incentives will be offered at this timeWe think it is best for both parties that you do not return here for any service.cordially,Dan W [redacted] General ManagerCowles Nissan

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: I am rejecting this response because: My complaint details how the business broke the car seat (after promising to move it from a trato a new car); their answer that the returned the seat (after breaking it) is not helpful Even though they returned the seat, it was broken so I still needed to buy an additional car seat for my child In the response, the business also offered to discuss the matter further with me directly and provided contact information I called the number they provided but never received a call back Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We have been in contact with the customer multiple timesThey do not want to pay the appropriate taxes to get the car registeredWe have given them options of titling the car in different states, they have yet to let us know how they want us to move forwardWe also just sent them another set of
temporary tags to help them out until they decide which state they want to register the car inAs far as myself being rude to them, I apologize for that if they felt I was rude to them

I have spoke to this customer multiple times, and I will not be unwinding the dealI have been funded by the bank that financed her car she bought from meWe also have sold her tradeCowles Nissan did nothing wrong in selling this car

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no
reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The company did not reveal the fact that there was only one set of keys and the cost of a spare runs up to a couple hundred dollars, not at $spare I believe the business withheld the information and they are required to provide car facts, why is this not the same Poor business ethics on their part and this would have been built into my offer for the car, new or used No excuse for not divulging the information and shows me they do not concern themselves with up front business, its just a sale and done I would not recommend them to anyone based on this.
Regards,
*** ***

Ron B[redacted] apologizes, however no customer incentives will be offered at this time. We think it is best for both parties that you do not return here for any service.cordially,Dan W[redacted]General ManagerCowles Nissan

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: there is no way that it was inspected with everything that was wrong with it. The engine did not...

have any oil in it. It shows that it had been changed. I have purchased several cars as I'd and never had this issue. Powering steering, transmission and engine were all bad, how can that be missed when you inspected it?
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint...

will be closed as Answered]
 Complaint: 12547123
I am rejecting this response because: My complaint details how the business broke the car seat (after promising to move it from a trade-in to a new car); their answer that the returned the seat (after breaking it) is not helpful.  Even though they returned the seat, it was broken so I still needed to buy an additional car seat for my child.  In the response, the business also offered to discuss the matter further with me directly and provided contact information.  I called the number they provided but never received a call back.
Regards,
[redacted]

If this was a new vehicle Cowles Nissan will absolutely reimburse the cost of the second key, if it was a used car then we sell the vehicle with however many keys we receive.

Check is being mailed out today.

The vehicle was sold AS-IS. So there is no warranty stated or implied. We did inspect the vehicle and found no issues at that time.

Cowles does not feel that we did anything wrong, we gave the car seat back. Any further concerns please call me Todd H[redacted] @ ###-###-####.