Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] SEE BELOW Regards, [redacted] ***---Hello ***,Per our conversation on Friday 10-2-you advised me to sent you an email to reopen case ID# [redacted] for Butler County Memorial ParkThey owed be a total of $however they only send me a check for $The check # was [redacted] // check date 9-23-The balance owed is $92.25.If there is anything else I need to do please let me know.Thank you, [redacted] ***
11/2/Spoke with [redacted] ***, the new admin for the businessShe said that she had submitted the complaint to regional on 10/20/They confirmed on 10/23/that a refund was being issued to the consumerWill take to weeks as it is coming from corporate in PAShe said this information has been relayed to the consumer
Per phone call from the customer:The business has resolved the complaint.Thank you, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Ms***:We are in receipt of your letter to us dated August 3, 2016, regarding the complaint filed by the above-referenced individualMs***, in her complaint, questioned the delay in having her husband’s headstone installed on the grave site at Butler County Memorial Park,
Hamilton, OH.After our review of the file, we hereby state the followingFirst, we would like to apologize for not having the marker installed soonerHowever, we are happy to report that the marker was installed on August 1, 2016, and we hope that upon Ms***' next visit to the cemetery, she will be happy with its installation.We appreciate the opportunity to respond to you in this matterIf we can be of any further assistance to you in this matter, please let us know.Sincerely,Toni F* Compliance ManagerSEE ATTACHED ORIGINAL PDF RESPONSE
October 14th 2015 Revdex.com E4th, Suite 600Cincinnati, Ohio 45202 RE: *** ** *** - Complaint ID: ***To Whom It May Concern:The customer was refunded according to The Ohio State statutes governing preneed cemetery merchandise and services contract. Respectfully,*** ***Butler County Memorial ParkTrenton-Oxford RoadHamilton, Ohio
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before
sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Hello *** ***,I do not agree with your replyI should not have to pay and "Permanent Record Fee" I paid you all $and I would like my full amount refunded back to me. *** ***
To Whom It May Concern:A refund to the customer is being processed in accordance with Ohio state statutes.Respectfully,Janet T[redacted]Butler County Memorial Park
Per phone call from the customer:The business has resolved the complaint.Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] SEE BELOW
Regards,
[redacted]---Hello [redacted],Per our conversation on Friday 10-2-15 you advised me to sent you an email to reopen case ID# [redacted] for Butler County Memorial Park. They owed be a total of $400.00 however they only send me a check for $307.75. The check # was [redacted] // check date 9-23-15. The balance owed is $92.25.If there is anything else I need to do please let me know.Thank you,[redacted]
11/2/17 Spoke with [redacted], the new admin for the business. She said that she had submitted the complaint to regional on 10/20/17. They confirmed on 10/23/17 that a refund was being issued to the consumer. Will take 1 to 2 weeks as it is coming from corporate in PA. She said this information...
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] SEE BELOW Regards, [redacted] ***---Hello ***,Per our conversation on Friday 10-2-you advised me to sent you an email to reopen case ID# [redacted] for Butler County Memorial ParkThey owed be a total of $however they only send me a check for $The check # was [redacted] // check date 9-23-The balance owed is $92.25.If there is anything else I need to do please let me know.Thank you, [redacted] ***
11/2/Spoke with [redacted] ***, the new admin for the businessShe said that she had submitted the complaint to regional on 10/20/They confirmed on 10/23/that a refund was being issued to the consumerWill take to weeks as it is coming from corporate in PAShe said this information has been relayed to the consumer
Per phone call from the customer:The business has resolved the complaint.Thank you, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Ms***:We are in receipt of your letter to us dated August 3, 2016, regarding the complaint filed by the above-referenced individualMs***, in her complaint, questioned the delay in having her husband’s headstone installed on the grave site at Butler County Memorial Park,
* Compliance ManagerSEE ATTACHED ORIGINAL PDF RESPONSE
Hamilton, OH.After our review of the file, we hereby state the followingFirst, we would like to apologize for not having the marker installed soonerHowever, we are happy to report that the marker was installed on August 1, 2016, and we hope that upon Ms***' next visit to the cemetery, she will be happy with its installation.We appreciate the opportunity to respond to you in this matterIf we can be of any further assistance to you in this matter, please let us know.Sincerely,Toni F
October 14th 2015 Revdex.com E4th, Suite 600Cincinnati, Ohio 45202 RE: *** ** *** - Complaint ID: ***To Whom It May Concern:The customer was refunded according to The Ohio State statutes governing preneed cemetery merchandise and services contract. Respectfully,*** ***Butler County Memorial ParkTrenton-Oxford RoadHamilton, Ohio
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before
sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Hello *** ***,I do not agree with your replyI should not have to pay and "Permanent Record Fee" I paid you all $and I would like my full amount refunded back to me. *** ***
To Whom It May Concern:A refund to the customer is being processed in accordance with Ohio state statutes.Respectfully,Janet T[redacted]Butler County Memorial Park
Per phone call from the customer:The business has resolved the complaint.Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] SEE BELOW
Regards,
[redacted]---Hello [redacted],Per our conversation on Friday 10-2-15 you advised me to sent you an email to reopen case ID# [redacted] for Butler County Memorial Park. They owed be a total of $400.00 however they only send me a check for $307.75. The check # was [redacted] // check date 9-23-15. The balance owed is $92.25.If there is anything else I need to do please let me know.Thank you,[redacted]
11/2/17 Spoke with [redacted], the new admin for the business. She said that she had submitted the complaint to regional on 10/20/17. They confirmed on 10/23/17 that a refund was being issued to the consumer. Will take 1 to 2 weeks as it is coming from corporate in PA. She said this information...
has been relayed to the consumer.