Butler Financial Group

In response to ID [redacted] :We had discussions with the owner of the property around items 1-and so the Security deposit disposition was provided as referenced by the exiting tenants? The cleaning of the property is required by their lease at move out? The property was cleaned prior to their move in? They left trash in the property and clearly did not clean? The shelving was not down at their move in and was not noted on their inventory and condition form nor our walk notes or photos.Since the grass is the item of greatest concern I will focus on that here.The property owner worked directly with the HOA on both the grass installation as well as the raising of the tree canopy as the HOA began trying to address the trees up and down the street as the builder planted them close together and as they have matured it has become a problem for street clearance as well as the small front lawn areas? Ironically when the freshly laid sod was placed (October 2014) with new soil underneath it to counter the problem it was thriving? See photos attached? Unfortunately the tenant’s claim that watering restrictions prohibited the watering by being restricted to one day per week is simply false? Per their lease they are to hand water in that situation in addition to the onetime per week that is allowed under the restrictions? It is obvious that they did not water even the once per week based on the condition? (See photos attached) The fact that the shade that exists under the trees actually are typically the spots on a yard that are the last to die without appropriate water being applied? (See pictures attached)In fact the full sun areas of the yard were the last to root and establish in the beginningThe HOA has only had issue with the condition of the lawn and not the type of sod once the care and watering ceased? We were able to put timers and sprinklers on the balance of the yard and restore the grass with exception of the subject area in dispute which simply had no root system left to restore.As always we stand ready to mediate through the Revdex.com process but do represent an owner and must do as instructed as long as we determine those directions are consistent with property code and the terms of the lease? We are happy to provide more pictures and the copy of the lease if needed.Regards, [redacted]

Mr [redacted] was clearly upset at time of renewal as he thought the increased rent was toohigh and decided to move We have since leased the property at higher than the price he was offered to renew We do not dispute that Mr [redacted] was agood tenant during the time we were managing the property We unfortunately can’t speak to the entiretenancy since we were not involved from the outset of his lease.The lease does clearly state that notice is to be given on the first of the month toprovide the required day notice This is immaterial as the owner allowed his notice as given The inventory and condition report was notprovided to us and the owner contends none was completed We asked Mr [redacted] for his copy and he has not provided the documentation to this pointThe charges deducted were not related to condition and in fact anything that was likely his damage was not charged based on that fact.Per my phone conversation with Mr [redacted] the lawn service was his neighbor so I have noknowledge other than that which he providedThat call centered mainly around the leaves that were left in the trashcans that would not have been emptied since utilities and trash service were disconnected It doesn’t matter though as whoever he usedregardless of their relationship did not tend to the lawn per the lease requirements even after we brought it to his attention.The security deposit disposition included the invoice for all charges deducted In addition Mr [redacted] was made aware ofthe problems in an effort to get his vendor back out to correct Not all vendors are time and materials whichwas the case with the maid service that he agreed to pay for and he also references We have replied to Mr [redacted] request with the exception of providing him with a copy of his lease since he has thelease and the original inventory and condition form which we do not have The other items requested included all correspondencebetween our company and the owner related to his tenancy We are not at liberty to share that per ourmanagement agreement with our owner.In closing we have suggested on multiple occasions that we stand ready to defend thedisposition but also that we would like to use the Revdex.com mediation process Mr [redacted] has not been willing toparticipate in that process nor has he taken the matter to court Personal attacks on me aside, we stand readyto attempt to find a resolution with the owner and their former tenant

Complaint: ***
I am rejecting this response because:I am not sure how or if it will do any good to answer Mr*** response to our complaintIt is obvious they have no intention of settling or even truthful answers to the points we brought up.To start with, I wish we had taken pictures when we moved in and moved out, it would have shown that we did leave the house in clean conditions per the lease agreement, even cleaner than we moved inWe even patched every nail hole in the walls where we had pictures hungThe place we had our TV he said had mismatched paintWe patched a hole on that spot and used the paint that was with the house for a very small area and primed the area with paint that was in the house, not a match but the hole was only the size of a dimeWe thought after a family had lived in a rental for four years the least they would have done was repaint for the next tenants as most reputable management companies would have done, instead they lower themselves to lying about how we left the premisesI know they rented the property not long after we leftThe ONLY trash that was left and found were a few cleaning items under the sink we forgot and an outdoor rug on the back porchEverything else was clean and spotless including the garage that was dirty when we moved inIt was swept and blown out when we leftWe had taken down the worn drapery’s that were in when we moved in and put our own up, when we left we put them back We are not sure what he meant about the shelving not down other than the two shelves we added to the pantry and left because we thought it was an improvement since there was not enough shelvesAs far as the lawn issue, I don’t know where to beginWe did everything we could to take care, even reseeding areas that died almost immediately when it was put inThe company that did the work told us to call if there was any problemThey also said they were coming back to trim the treeNot only did they not come back they never took care of the dead sod that never grewOur water bill speaks for itself as to the fact we watered even more that was allowed by the stage water restrictions, but if necessary and if I thought it would help in getting our deposit back I would give you the name and phone number of our neighbor of four years who can testify to the fact that we were in fact watering.In conclusion, this company never responded to our emails and certified letter that we sent and have proof of delivery that they did receive it addressing dispute of our depositThis has been a very expensive lesson learned
Regards,
*** & *** *** ***

Mr*** is simply upset that he was asked for a rental increase at time of renewal and began to be unreasonable from that point forward when the owner would not leave his rent at the same rate. He subsequently gave notice after the first of the month which his lease requires for his
notice to be effective. After many discussions with him the owner agreed to accept the notice and Mr*** moved out on the 19th of the month when his lease required him to pay rent through the end of the following month. Post move out he left some items behind some items and did not complete his lawn with leaves raked up, etc. He also left two cans full of wet leaves that had to be removed. We asked him if he would take care of it and he said it wasn't his. *** then asked if perhaps his lawn crew had done it which is why he asserts we lied about his neighbor who was also his lawn crew. with his refusal to care of ther outstanding items we assigned the work and deducted it from his deposit and sent out the disposition and invoices within the day statutory requirement. Mr*** then requested a laundry list of items from us around every communication we ever had with the owner, and other ridiculous requests. We instructed him to certainly forward all to his lawyer as he was threatening to do. This is simply a case of him not wanting to do what he was required to do because he didn't get what he wanted initially. The owner stands ready to mediate the situation.Regards,*** ***

In response to ID ***:We had discussions with the owner of the property around items 1-and so the Security deposit disposition was provided as referenced by the exiting tenants The cleaning of the property is required by their lease at move out The property was cleaned prior to
their move in They left trash in the property and clearly did not clean The shelving was not down at their move in and was not noted on their inventory and condition form nor our walk notes or photos.Since the grass is the item of greatest concern I will focus on that here.The property owner worked directly with the HOA on both the grass installation as well as the raising of the tree canopy as the HOA began trying to address the trees up and down the street as the builder planted them close together and as they have matured it has become a problem for street clearance as well as the small front lawn areas Ironically when the freshly laid sod was placed (October 2014) with new soil underneath it to counter the problem it was thriving See photos attached Unfortunately the tenant’s claim that watering restrictions prohibited the watering by being restricted to one day per week is simply false Per their lease they are to hand water in that situation in addition to the onetime per week that is allowed under the restrictions It is obvious that they did not water even the once per week based on the condition (See photos attached) The fact that the shade that exists under the trees actually are typically the spots on a yard that are the last to die without appropriate water being applied (See pictures attached)In fact the full sun areas of the yard were the last to root and establish in the beginningThe HOA has only had issue with the condition of the lawn and not the type of sod once the care and watering ceased We were able to put timers and sprinklers on the balance of the yard and restore the grass with exception of the subject area in dispute which simply had no root system left to restore.As always we stand ready to mediate through the Revdex.com process but do represent an owner and must do as instructed as long as we determine those directions are consistent with property code and the terms of the lease We are happy to provide more pictures and the copy of the lease if needed.Regards,*** ***

In response to ID [redacted]:We had discussions with the owner of the property around items 1-and so the Security deposit disposition was provided as referenced by the exiting tenants? The cleaning of the property is required by their lease at move out? The property was cleaned prior to
their move in? They left trash in the property and clearly did not clean? The shelving was not down at their move in and was not noted on their inventory and condition form nor our walk notes or photos.Since the grass is the item of greatest concern I will focus on that here.The property owner worked directly with the HOA on both the grass installation as well as the raising of the tree canopy as the HOA began trying to address the trees up and down the street as the builder planted them close together and as they have matured it has become a problem for street clearance as well as the small front lawn areas? Ironically when the freshly laid sod was placed (October 2014) with new soil underneath it to counter the problem it was thriving? See photos attached? Unfortunately the tenant’s claim that watering restrictions prohibited the watering by being restricted to one day per week is simply false? Per their lease they are to hand water in that situation in addition to the onetime per week that is allowed under the restrictions? It is obvious that they did not water even the once per week based on the condition? (See photos attached) The fact that the shade that exists under the trees actually are typically the spots on a yard that are the last to die without appropriate water being applied? (See pictures attached)In fact the full sun areas of the yard were the last to root and establish in the beginningThe HOA has only had issue with the condition of the lawn and not the type of sod once the care and watering ceased? We were able to put timers and sprinklers on the balance of the yard and restore the grass with exception of the subject area in dispute which simply had no root system left to restore.As always we stand ready to mediate through the Revdex.com process but do represent an owner and must do as instructed as long as we determine those directions are consistent with property code and the terms of the lease? We are happy to provide more pictures and the copy of the lease if needed.Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:I am not sure how or if it will do any good to answer Mr[redacted] response to our complaintIt is obvious they have no intention of settling or even truthful answers to the points we brought up.To start with, I wish we had taken pictures when we moved in and moved out, it would have shown that we did leave the house in clean conditions per the lease agreement, even cleaner than we moved inWe even patched every nail hole in the walls where we had pictures hungThe place we had our TV he said had mismatched paintWe patched a hole on that spot and used the paint that was with the house for a very small area and primed the area with paint that was in the house, not a match but the hole was only the size of a dimeWe thought after a family had lived in a rental for four years the least they would have done was repaint for the next tenants as most reputable management companies would have done, instead they lower themselves to lying about how we left the premisesI know they rented the property not long after we leftThe ONLY trash that was left and found were a few cleaning items under the sink we forgot and an outdoor rug on the back porchEverything else was clean and spotless including the garage that was dirty when we moved inIt was swept and blown out when we leftWe had taken down the worn drapery’s that were in when we moved in and put our own up, when we left we put them back? ? We are not sure what he meant about the shelving not down other than the two shelves we added to the pantry and left because we thought it was an improvement since there was not enough shelvesAs far as the lawn issue, I don’t know where to beginWe did everything we could to take care, even reseeding areas that died almost immediately when it was put inThe company that did the work told us to call if there was any problemThey also said they were coming back to trim the treeNot only did they not come back they never took care of the dead sod that never grewOur water bill speaks for itself as to the fact we watered even more that was allowed by the stage water restrictions, but if necessary and if I thought it would help in getting our deposit back I would give you the name and phone number of our neighbor of four years who can testify to the fact that we were in fact watering.In conclusion, this company never responded to our emails and certified letter that we sent and have proof of delivery that they did receive it addressing dispute of our depositThis has been a very expensive lesson learned
Regards,
[redacted] & [redacted]

Mr. [redacted] was clearly upset at time of renewal as he thought the increased rent was toohigh and decided to move.  We have since leased the property at higher than the price he was offered to renew.  We do not dispute that Mr. [redacted] was agood tenant during the time we were managing the property.  We unfortunately can’t speak to the entiretenancy since we were not involved from the outset of his lease.The lease does clearly state that notice is to be given on the first of the month toprovide the required 30 day notice.  This is immaterial as the owner allowed his notice as given.  The inventory and condition report was notprovided to us and the owner contends none was completed.  We asked Mr. [redacted] for his copy and he has not provided the documentation to this point. The charges deducted were not related to condition and in fact anything that was likely his damage was not charged based on that fact.Per my phone conversation with Mr. [redacted] the lawn service was his neighbor so I have noknowledge other than that which he provided. That call centered mainly around the leaves that were left in the trashcans that would not have been emptied since utilities and trash service were disconnected.  It doesn’t matter though as whoever he usedregardless of their relationship did not tend to the lawn per the lease requirements even after we brought it to his attention.The security deposit disposition included the invoice for all charges deducted.  In addition Mr. [redacted] was made aware ofthe problems in an effort to get his vendor back out to correct.  Not all vendors are time and materials whichwas the case with the maid service that he agreed to pay for and he also references.  We have replied to Mr. [redacted] request with the exception of providing him with a copy of his lease since he has thelease and the original inventory and condition form which we do not have.  The other items requested included all correspondencebetween our company and the owner related to his tenancy.  We are not at liberty to share that per ourmanagement agreement with our owner.In closing we have suggested on multiple occasions that we stand ready to defend thedisposition but also that we would like to use the Revdex.com mediation process.  Mr. [redacted] has not been willing toparticipate in that process nor has he taken the matter to court.  Personal attacks on me aside, we stand readyto attempt to find a resolution with the owner and their former tenant.

Complaint: [redacted]
I am rejecting this response for several reasons, it is a complete sham.  I was never upset that the owner was trying to raise the lease price.  It pushed me to purchase a home which I should have done once a property management company took over.  I was at this property for over 4 years with no incident until the time of move out.  I have all communications associated with this management company that used no formal inventory report and I followed the lease to the tee.  No where did it state a partial month on the original lease only a 30 day notice which was provided in writing for the move out date of the 21st not the 19th.  The neighbor is not my lawn service per the statement of Mr. [redacted].  I had a professional team that serviced my lawn and landscaping.  I hired a professional carpet cleaning company (K&M) per the order of [redacted] which was not under the terms of the lease with a warranty associated with the cleaning.  I then told [redacted] that I agreed to pay $200 for a professional cleaning crew since my crew did not show up on the 19th or 20th. I agreed to that charge because it was the right thing to do.  However, I did not agree on the additional $300 that was charged to me for no specific breakdown of hours other than a report that it was charged for paint cans in the garage (left by the owner - [redacted]), a shrub that was on the side of the house, which was the same as when I moved in with pictures associated with my inventory report, and lawn care (which I have pictures from the move out) as well as pictures from when I received this bogus charge.  Per the state law, they are responsible to send a breakdown of all charges that were associated per the deposit withholdings.  I have requested 3-4 times for an itemized charge for withholding deposit with no response from Mr. [redacted].  I believe this needs to be accomplished 30 days from the move out date.  Nor have they provided me with a copy of the original documents.  Mr. [redacted] speaks out of both sides of his mouth and with more and more documented lies. I have tried for a reasonable outcome of this on going issue that has consumed more time than necessary.  This is all about principle for a management company to do the responsible action.  I will definitely be filing on the owner and the management company to resolve this dispute.
Regards,
[redacted]