Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
[redacted]Hello, in regards to Ms. [redacted] complaint, we offered for her to bring the car back to us to check the vibration/rotors, as she stated,...
that offer was declined. Regarding the rust spots on the hood she was also offered to have them touched up, as she stated. At the time of purchase these items where not an issue and I have attached the "WE OWE" signed by Ms. [redacted] showing nothing was promised to her.We tried to do the right thing by offering to look at the vehicle for the vibration issue and to touch up the spots on the hood.I have attached a copy of the We Owe & Buyers Guides showing that the only warranty given or implied was on the power train.At this time we can not refund Ms. [redacted] the money she is requesting. Thank you,Jamie [redacted]Butler Automotive Group
Hello, in regards to Mr. [redacted] complaint:Ryan has tried to assist Mr [redacted] with the issues in his complaint. Mr. [redacted] did not purchase his Hyundai from Butler Automotive, he purchased it from a different Hyundai dealer. And none of the issues in his complaint our due to negligence on...
our(Butler Hyundai) part.We can not offer Mr. [redacted] a shuttle as our shuttle service does not go the 25 miles/30 minute one way drive to Anderson, Indiana where Mr [redacted] wants to be taken to. I have spoken with Scott P[redacted] the service manager and he stated that out of good will we can provide Mr [redacted] a loaner vehicle for 2 days at our expense. Mr [redacted] can contact Ryan @ 317-848-4200 and schedule an appointment, Ryan will do his best to get his vehicle in at the earliest time available. Thank you,Jamie R[redacted]317-848-4200
The GM, Scott S[redacted] talked with Mr. [redacted]. Mr. [redacted] is considering what he’d like for us to do to resolve the issue. He appreciated the quick response & has Mr. S[redacted] direct contact information.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
The vehicle was not purchased as isThere was no sticker of this sort on the vehicleThe warranty I have is months or miles power train
[redacted]Hello, in regards to Ms. [redacted] complaint, we offered for her to bring the car back to us to check the vibration/rotors, as she stated,...
that offer was declined. Regarding the rust spots on the hood she was also offered to have them touched up, as she stated. At the time of purchase these items where not an issue and I have attached the "WE OWE" signed by Ms. [redacted] showing nothing was promised to her.We tried to do the right thing by offering to look at the vehicle for the vibration issue and to touch up the spots on the hood.I have attached a copy of the We Owe & Buyers Guides showing that the only warranty given or implied was on the power train.At this time we can not refund Ms. [redacted] the money she is requesting. Thank you,Jamie [redacted]Butler Automotive Group
Hello, in regards to Mr. [redacted] complaint:Ryan has tried to assist Mr [redacted] with the issues in his complaint. Mr. [redacted] did not purchase his Hyundai from Butler Automotive, he purchased it from a different Hyundai dealer. And none of the issues in his complaint our due to negligence on...
our(Butler Hyundai) part.We can not offer Mr. [redacted] a shuttle as our shuttle service does not go the 25 miles/30 minute one way drive to Anderson, Indiana where Mr [redacted] wants to be taken to. I have spoken with Scott P[redacted] the service manager and he stated that out of good will we can provide Mr [redacted] a loaner vehicle for 2 days at our expense. Mr [redacted] can contact Ryan @ 317-848-4200 and schedule an appointment, Ryan will do his best to get his vehicle in at the earliest time available. Thank you,Jamie R[redacted]317-848-4200
This complaint has been settled between our attorneys.Thank you,Jamie [redacted]
The GM, Scott S[redacted] talked with Mr. [redacted]. Mr. [redacted] is considering what he’d like for us to do to resolve the issue. He appreciated the quick response & has Mr. S[redacted] direct contact information.Thank you