Butler Kia

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

In regards to Mr [redacted] complaint. Mr [redacted] came into the dealership and purchased the unit on 08/18/16.The 3rd party lender that did the financing kicked the loan stating that Mr [redacted] pay stubs where fraudulent and refused to do his financing. We then requested that he return our vehicle at...

which time Mr [redacted] stated he was out of town Florida. After several more request to return the vehicle Mr [redacted] still refused to return it. Mr [redacted] never returned the vehicle. We had to pay for repossession, new keys to be cut and recondition fees. We did not get our vehicle back until 09/29/16. He had our vehicle and drove it for 42 daysOur purchase order that Mr [redacted] signed states NO REFUND of deposit, please see attached. We will not refund Mr [redacted] the deposit. Please feel free to contact me with any further questions. Regards,Jamie R

[redacted],Hello, attached is our response to the above mentioned complaint. [redacted] has not received a $100 referral check yet because our policy is not to mail out referral checks until the customer they referred deal funds.In this case due to the privacy act, I can only say that the deal is...

not funded. If and when the deal funds Ms. [redacted] will be sent a referral check. Regards,Jamie R[redacted]