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Butler Pre-Owned Autos & Trucks

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Butler Pre-Owned Autos & Trucks Reviews (1)

Review: I purchased a car from this company in July of 2012. I have since made on time payment and been a great customer. I was bringing my car back for all repairs. During the first 90 days I hade several issues with the car. They referred me to a 3rd party correct the A/C leak, which was only part of the repair and then stated that they would complete the repairs to the lower heater vents that the leak had caused. They were unwilling to negociate service call times for the repair and kept advising me that if I couldn't pick it up before they closed I would have to wait until the next business day. Now I offered to pay the regular mantanance. I made them very aware that this car was my only form of transportationf or work and they still declined the same curtousy they had previously offered when I agreed to purchase my car. As a result of this poor customer service This repair as well as 2 others ( broken heat gaurd for engine and a rear window that won't go down or up) were never completed during my deductable when I dropped it off just like I had previously done with my warrenty as they should have been. Now this same car since then has had to have several repairs done at other shops out of my pocket. It is now currently sitting in my driveway immobile and will not start. When I took it to another mechanic 4 months after purchase I was advised it should have never passed inspection and he confirmed I had not had enough miles on it to cause the damages that were done to it. I consulted the company about this and they never returned my call. I have since then refused to do any business with them except pay my bill. I had the care appraised 1 month ago and was valued at $2500. I currently owe $10550.00 The company accused me of lieing and adivsed me it must be the way I was treating the car. I have all service records and maintnace checks avialable for them to review.Desired Settlement: I would like to return the car to their possess and be released from the loan agreements without a hit to my credit.

Business

Response:

See attached.

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In answer to the complaint #9630924, we agree the consumer purchased a car on 08-09-2012 and it was sold to her with a 90 day power train warranty which was disclosed to her in written detail. Before purchase the vehicle was put thru our service department or pre-delivery inspection. She was offered an extended service contract which she declined to purchase. We made 2 repairs to the vehicle that were done out of good will as they were not part of power train warranty, the truck lock and water leak.

We are sorry our

service hours are not convenient to her schedule but it is hard to please all people and cannot be open 24 hours a day. We have talked to her several times about repairs and she stated our prices were too high. The only maintenance she has done on car with us is an oil change. I contacted her personally when we got the complaint and offered to have the car towed in our shop and a diagnosis done at no cost to her to see what the problem is that the car not running and also to address past issues she has had. According to her mechanic it is either an alternator or starter, both of which are routine and inexpensive. She would not accept my offer. The service department has tried to contact her several times but she would not return the calls. I regret having an unhappy customer, and my offer still stands for 30 days. We sell a quality car which has been thoroughly checked out before displaying on the lot.

Thank you for your time in reviewing this complaint and please advise if she wishes us to look at the car.

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Description: AUTO DEALERS - NEW CARS, AUTO REPAIR & SERVICE

Address: 196 Pittsburgh Rd, Butler, Pennsylvania, United States, 16001-3226

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