Initial Business Response / [redacted] (1000, 5, 2018/03/14) */ ***, Thank you for taking the time to contact Milne Towing Services via the Revdex.com It is unfortunate that you claim you were not aware of the $per day charge vehicles accrue while in our impound yardWe are mandated by the State of Nevada to charge a daily rate for all impounded vehicles until they are paid for and released, or until they are sold at auction I have conducted additional training to all of my dispatchers to ensure they inform registered owners of this fact The continual storage charges are posted on our front gate and in the office, but I have also added that information to another form to ensure registered owners understand this fact Based on your desired resolution, however, the storage charge doesn't make a difference because you do not intend to pay the vehicle charges regardless and directed us to take you to collections Tommy specializes in lien sales, and he would be your point of contact at Milne Towing Services if you desire to discuss this furtherThank you for your time
Initial Business Response / [redacted] (1000, 5, 2018/02/15) */ [redacted] , I am sorry that you feel like you were wronged with the "off hook fee", also known as "buyoff fee" you were charged for your vehicle being parked in an unauthorized mannerUnfortunately, I am unable to give you specifics about your impound without knowing what vehicle you are discussingI request one of the following types of information so I may identify which private impound you are referring toCan you give me: (1) the six digit invoice number you received, or (2) the make, model, license plate number and date this happened? I will be able to better assist you with this vehicle In the meantime, I will attempt to answer your question from what you statedIt sounds like you parked the vehicle in one restaurant's parking lot and then took your business to another restaurantAlthough you were off the property from which you abandoned your vehicle for only "minutes", the property you left your vehicle on has the right to remove your vehicle, especially if you are not conducting your business thereFurthermore, it appears that you are not disputing your behavior that led to the private impound, but the point at which Milne Towing Services considers the vehicle to be in its possession, allowing Milne Towing Services to charge an "off hook fee" I will be happy to discuss this further when I get more specifics about this particular impound Thank you for your comment [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2018/02/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) the response is unsatisfactory for the following reasons the vehicle was not hooked up and lifted, the driver had backed up to the vehicle and placed the tow bar on the ground, however would not move his vehicle so that we could leave until we paid the $fee The vehicle was never towed, and I cant find anywhere in NRS where a towing company is authorized to charge what you are determining to be an unhooking fee if the vehicle was illegally towed because it didn't comply with the requirements of NRS our claim would be to file against themhowever our claim is with the extortion tactics of the driver to pay $now or impound fees towing fees and processing fees would amount to much more I'm a college student at***, I patronize this facility regularly, and eat at the establishment [redacted] and others, it will be the last time I patronize that complex due to the predatory tactics employed by your towing company that the facilities have subjected me too The right thing would have been to move the tow vehicle and allowed us to continue with our day, but I can tell that get $here and there from these tactics is your apparent business model which I will personally take exception to and direct my attentions to find a state legislator to take up the battle of clearing up this predatory tactic Final Business Response / [redacted] (4000, 9, 2018/02/16) */ [redacted] , I am sorry that you still feel that you were wrongedAs I requested previously on 2-15-that you did not address, I need specific information before I can answer your specific complaintCan you send me either your (1) six digit invoice number or (2) the make, model, license plate number of the vehicle and date this happened? Again, in an attempt to answer your question on the information you provided, your vehicle is considered in our possession once the tow truck under-reach (or tow bar, as you referred to it) is under your vehicle; the vehicle does not need to be lifted off the ground As you mentioned, you visit [redacted] and other establishments in the area frequentlyAlthough I do not know if your vehicle was towed from [redacted] , I will make that assumption in the following discussion: It is my understanding that [redacted] has security actively monitor their parking lot in an attempt to manage a hectic parking situationThe business is located next to the University of Nevada, Reno, (UNR) and as such, it has a big enough problem with [redacted] students parking there to take advantage of their great locationAs a [redacted] college student, I am sure you are aware of the various parking problems that plague the university and the area around itPerhaps it may have been much simpler discussing with [redacted] security your plan to use their parking lot while you were visiting another establishment before doing so to avoid this situation - that would be the right thing to doIt is also my understanding that [redacted] also has at least signs in their rather small parking lot informing drivers that they will be impounded if they park there without proper authorization If that is indeed your complaint with us, and the establishment, I look forward to your explanation to the state senator on why you feel like you may use other businesses parking lots for your own pleasure at their expense, regardless of that business's private property rights If your complaint is something else, I welcome discussing it with you further so we may resolve itAs I requested earlier, can you send me either your (1) six digit invoice number or (2) the make, model, license plate number of the vehicle and date this happened so I may better assist you? Thank you for your reply [redacted]
Initial Business Response / [redacted] (1000, 12, 2016/05/25) */ The Toyota Corolla is titled in California and registered in NevadaAlthough [redacted] sold her Toyota Corolla in January in Nevada, she was the legal owner of the Corolla when Milne Towing Services requested the information from the California DMV and Nevada DMV on 4/12/ The Toyota Corolla is titled in California: for California titled vehicle sales, the seller of the vehicle fills out the release of liability attached at the top of the vehicle title, and then that release of liability is submitted to California DMV, which is used to update their databaseThis release of liability was not turned in to California DMV, which is the reason [redacted] remains the legal owner of the Corolla according to the state of California and is the reason she received the lien notice Tommy has been in contact with [redacted] regarding this issuePer those discussions, [redacted] needed to submit the Corolla's bill of sale to Milne Towing Services prior to changing the tow bill liability to the "new owners" [redacted] submitted the required document on the same day she submitted her complaint We have removed her as the responsible party for the towing invoice (# [redacted] )However, she remains the legal owner of the Toyota Corolla according to the state of California Initial Consumer Rebuttal / [redacted] (3000, 14, 2016/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) My husband and I appreciate the response made by Milne Towing and the removal of our names as the responsible parties for the towing invoice # [redacted] We will accept Milne Towing 's response when we receive written notification from the business (for our records) at our current address that was provided with this complaint that states that we are not responsible for any towing, storage, unpaid fees, or any other charges associated with this vehicle and these charges will not be sent to collections under our namesWe did/have filed a release of liability form with the California DMV even though we have repeatedly been informed by DMV representatives we are not required to do so and have a copy of that and of the title of the vehicle signed by the new owner on 01/20/if legal issues surrounding the ownership of the car is still an issueI will gladly provide these documents and any other Milne Towing needs through certified mail to the companyWe appreciate the showing of goodwill by removing our names and we will promptly accept their response once we receive this letter Final Business Response / [redacted] (4000, 16, 2016/06/01) */ Email sent to [redacted] ( [redacted] ) with a Milne Towing Services "Vehicle Cost Release" for the Toyota attached in pdf form Final Consumer Response / [redacted] (2000, 19, 2016/06/02) */ Milne Towing has provided me with a letter stating that I am not responsible for charges and I accept their response
Initial Business Response / [redacted] (1000, 5, 2018/03/14) */ ***, Thank you for taking the time to contact Milne Towing Services via the Revdex.com It is unfortunate that you claim you were not aware of the $per day charge vehicles accrue while in our impound yardWe are mandated by the State of Nevada to charge a daily rate for all impounded vehicles until they are paid for and released, or until they are sold at auction I have conducted additional training to all of my dispatchers to ensure they inform registered owners of this fact The continual storage charges are posted on our front gate and in the office, but I have also added that information to another form to ensure registered owners understand this fact Based on your desired resolution, however, the storage charge doesn't make a difference because you do not intend to pay the vehicle charges regardless and directed us to take you to collections Tommy specializes in lien sales, and he would be your point of contact at Milne Towing Services if you desire to discuss this furtherThank you for your time
Initial Business Response / [redacted] (1000, 5, 2018/02/15) */ [redacted] , I am sorry that you feel like you were wronged with the "off hook fee", also known as "buyoff fee" you were charged for your vehicle being parked in an unauthorized mannerUnfortunately, I am unable to give you specifics about your impound without knowing what vehicle you are discussingI request one of the following types of information so I may identify which private impound you are referring toCan you give me: (1) the six digit invoice number you received, or (2) the make, model, license plate number and date this happened? I will be able to better assist you with this vehicle In the meantime, I will attempt to answer your question from what you statedIt sounds like you parked the vehicle in one restaurant's parking lot and then took your business to another restaurantAlthough you were off the property from which you abandoned your vehicle for only "minutes", the property you left your vehicle on has the right to remove your vehicle, especially if you are not conducting your business thereFurthermore, it appears that you are not disputing your behavior that led to the private impound, but the point at which Milne Towing Services considers the vehicle to be in its possession, allowing Milne Towing Services to charge an "off hook fee" I will be happy to discuss this further when I get more specifics about this particular impound Thank you for your comment [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2018/02/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) the response is unsatisfactory for the following reasons the vehicle was not hooked up and lifted, the driver had backed up to the vehicle and placed the tow bar on the ground, however would not move his vehicle so that we could leave until we paid the $fee The vehicle was never towed, and I cant find anywhere in NRS where a towing company is authorized to charge what you are determining to be an unhooking fee if the vehicle was illegally towed because it didn't comply with the requirements of NRS our claim would be to file against themhowever our claim is with the extortion tactics of the driver to pay $now or impound fees towing fees and processing fees would amount to much more I'm a college student at***, I patronize this facility regularly, and eat at the establishment [redacted] and others, it will be the last time I patronize that complex due to the predatory tactics employed by your towing company that the facilities have subjected me too The right thing would have been to move the tow vehicle and allowed us to continue with our day, but I can tell that get $here and there from these tactics is your apparent business model which I will personally take exception to and direct my attentions to find a state legislator to take up the battle of clearing up this predatory tactic Final Business Response / [redacted] (4000, 9, 2018/02/16) */ [redacted] , I am sorry that you still feel that you were wrongedAs I requested previously on 2-15-that you did not address, I need specific information before I can answer your specific complaintCan you send me either your (1) six digit invoice number or (2) the make, model, license plate number of the vehicle and date this happened? Again, in an attempt to answer your question on the information you provided, your vehicle is considered in our possession once the tow truck under-reach (or tow bar, as you referred to it) is under your vehicle; the vehicle does not need to be lifted off the ground As you mentioned, you visit [redacted] and other establishments in the area frequentlyAlthough I do not know if your vehicle was towed from [redacted] , I will make that assumption in the following discussion: It is my understanding that [redacted] has security actively monitor their parking lot in an attempt to manage a hectic parking situationThe business is located next to the University of Nevada, Reno, (UNR) and as such, it has a big enough problem with [redacted] students parking there to take advantage of their great locationAs a [redacted] college student, I am sure you are aware of the various parking problems that plague the university and the area around itPerhaps it may have been much simpler discussing with [redacted] security your plan to use their parking lot while you were visiting another establishment before doing so to avoid this situation - that would be the right thing to doIt is also my understanding that [redacted] also has at least signs in their rather small parking lot informing drivers that they will be impounded if they park there without proper authorization If that is indeed your complaint with us, and the establishment, I look forward to your explanation to the state senator on why you feel like you may use other businesses parking lots for your own pleasure at their expense, regardless of that business's private property rights If your complaint is something else, I welcome discussing it with you further so we may resolve itAs I requested earlier, can you send me either your (1) six digit invoice number or (2) the make, model, license plate number of the vehicle and date this happened so I may better assist you? Thank you for your reply [redacted]
Initial Business Response / [redacted] (1000, 12, 2016/05/25) */ The Toyota Corolla is titled in California and registered in NevadaAlthough [redacted] sold her Toyota Corolla in January in Nevada, she was the legal owner of the Corolla when Milne Towing Services requested the information from the California DMV and Nevada DMV on 4/12/ The Toyota Corolla is titled in California: for California titled vehicle sales, the seller of the vehicle fills out the release of liability attached at the top of the vehicle title, and then that release of liability is submitted to California DMV, which is used to update their databaseThis release of liability was not turned in to California DMV, which is the reason [redacted] remains the legal owner of the Corolla according to the state of California and is the reason she received the lien notice Tommy has been in contact with [redacted] regarding this issuePer those discussions, [redacted] needed to submit the Corolla's bill of sale to Milne Towing Services prior to changing the tow bill liability to the "new owners" [redacted] submitted the required document on the same day she submitted her complaint We have removed her as the responsible party for the towing invoice (# [redacted] )However, she remains the legal owner of the Toyota Corolla according to the state of California Initial Consumer Rebuttal / [redacted] (3000, 14, 2016/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) My husband and I appreciate the response made by Milne Towing and the removal of our names as the responsible parties for the towing invoice # [redacted] We will accept Milne Towing 's response when we receive written notification from the business (for our records) at our current address that was provided with this complaint that states that we are not responsible for any towing, storage, unpaid fees, or any other charges associated with this vehicle and these charges will not be sent to collections under our namesWe did/have filed a release of liability form with the California DMV even though we have repeatedly been informed by DMV representatives we are not required to do so and have a copy of that and of the title of the vehicle signed by the new owner on 01/20/if legal issues surrounding the ownership of the car is still an issueI will gladly provide these documents and any other Milne Towing needs through certified mail to the companyWe appreciate the showing of goodwill by removing our names and we will promptly accept their response once we receive this letter Final Business Response / [redacted] (4000, 16, 2016/06/01) */ Email sent to [redacted] ( [redacted] ) with a Milne Towing Services "Vehicle Cost Release" for the Toyota attached in pdf form Final Consumer Response / [redacted] (2000, 19, 2016/06/02) */ Milne Towing has provided me with a letter stating that I am not responsible for charges and I accept their response