Butte Propane

I am sorry Mr*** is disappointed with the fuel economy of the Dodge Dart SE he purchased from us in August. After Mr*** and I first spoke on the phone, we agreed that he would bring the vehicle back the weekend of August 22nd for a complete refund or
to find another vehicle with better fuel economy. At the time he told me he really liked the Dart and the way it drove and expressed concerns that a vehicle with higher fuel economy would be less comfortable for his commuteAt that point I reiterated that I would give him a complete refund if we couldn't find something he likedMr*** came in that weekend and met with his original sales consultant, *** ***, as planned. After his visit, he gave us options (paraphrasing): 1) retrofit his Dart SE with options to make it like a Rallye/California package plus an air intake, 2) trade him into a new Dart Rallye/California package, or 3) provide a complete refund. I am attaching a copy of the notes from the meeting. A couple days later I followed up with Mr***I explained to him that the Rallye package was an appearance package and would not noticeably improve his fuel economy so I told him we would go with his option #and provide a complete refundHe became very agitated and started making rude comments and said we could either give him a credit card with $on it or he would blast us on social media then proceeded to hang up on me.I'd like to take this time to address some of his other commentsFirst, pre-owned vehicles on our lot do not list fuel economy numbers. What he describes as MPG figures "painted in chartreuse" are actually stickers that note the model year of the vehicleOn this particular vehicle, the stickers stated Second, *** *** is a Chrysler Certified Sales Consultant and knows the main differences between a Dart SE and AeroWhen I asked *** about fuel economy for the Dart SE sold to Mr*** he gave me the correct answer. *** says that he absolutely did not tell Mr*** that he was buying a Dart Aero nor did he tell him he would get MPG. It is very difficult to confuse a Dart SE with a Dart AeroWe have never had a new or pre-owned Aero on our lotThe Aero physically looks different with special body treatments and unique 16" aerodynamic wheels, has an entirely different engine (1.4L turbo), and is only available in manual transmissionThird, Mr*** requested options to make the Dart SE into a Rallye/California appearance package not an AeroAgain referring back to his notes (see attached) Aero is not listed anywhereHe did ask to add items that would marginally improve fuel economy but also demanded larger nicer looking wheels (which would decrease fuel economy if anything) and an upgraded audio system (which has nothing to do with fuel economy).It is very important that people love the car they purchase from usAs a gesture of goodwill I would like to offer Mr*** a complete refund for his purchase. As an alternative we are willing to offer Mr*** $if he chooses to keep the vehicle

First let me say, the first paragraph is riddled with the lies I have found to be consistent with car salesmen, hence the rude commentsI have asked *** ***; owner of Fisher Dodge to look at the CCTV footage at the time when I test drove the vehiclesHe refusedI am not completely satisfied as they guarantee in the two letters attached. By the way did I mention that I drive OVER MILES/DAY to WORK and BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This is the root of the problem, they still don't getThe difference in mileage between the AERO and the SE is SIGNIFICANT to meThe amount of extra fuel I will use is based on a day work year onlyNo trips anywhere else, just work and back.I will however, make two counter offers (being car salesmen they should be used to this)$3,cash back on the SE version of the car I was sold as an AERO modelThis is 3/5ths of the amount of extra fuel will cost me just to go to work and back over the course of the loanBy the way did I mention that I drive OVER MILES/DAY to WORK and BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! verify the CCTV footage and it share with me.a) If I am wrong I will apologize to the entire dealership in the front sales hallI keep the car and go my own way.b) If I am right I get another car (brand new) and option the way I wantI still pay the original contract price and payment schedule but they pay the difference.I really want to know who is telling the truth*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
USMC
Unfortunately, it appears that the manager is not as
acquainted with the facts as he once told me he was when we previously met and spoke
in personFor this reason, I would like to take this opportunity to expound on
them in this responseAdditionally, I would like to tell you a little about
myself before I do that
I have been in the military service for more than (16)
years thus farDuring this time, I have been trained and certified in the
following occupations: Small Craft (boat) Maintenance, Automotive Maintenance,
Heavy Equipment Maintenance, Engineer Asset Employment (Engineering Operations
to be specific), and Maintenance Management OperationsMoreover, I currently
serve as a Maintenance Officer, and I possess a Bachelor of Science in
Management Studies, an Associate of Art in General Studies, and an
Undergraduate Certificate in Security and IntelligenceIn other words, I am
very well versed in the basic and advanced fundamentals of maintenance,
maintenance management, and quality control procedures (I would be happy to
provide documentation to support this claim)The reason I took my vehicle to
this dealership was because I have an extremely busy work schedule and this
business is a certified Dodge, Chrysler, and Jeep DealershipAs such, I expected
them to provide high-quality, professional maintenance services to me
First, I did not request services without prior diagnosis
of my vehicle; that is a highly inaccurate statementThe first technician
(Aaron) to work on my Jeep Wrangler diagnosed my vehicle at the service
department stating that the noise was a worn out throw-out bearingIn response
(because I am familiar with the theory of clutch operation), I requested that
he replace the associated parts while he was in there (inside of the bell
housing)I also requested the additional repairs as stated in my original
complaint, which in all honesty, were obvious things (e.gan out light bulb)
Second, the odometer did come back to me unattachedIt was the speedometer that
was never reconnected by the technicianAdditionally, I sent photos in
separate correspondence to Nichole (via email) at the Revdex.com to prove the claims
listed in my original complaintTo be clear, the following discrepancies were
present when I received my Jeep back:
The underside of the transmission, engine block, skid plate, and transfer case
were all wet with oil dripping off of them—a lot of oil. The oil-pan plug was not screwed into the
oil pan the whole way, and it was leaking as well. The left rear turn signal was still not
workingThe speedometer was inoperative (never reconnected)The new air
conditioning compressor was clickingThere was a loud, distinct noise coming
from the bell housing areaThe stick shift was extremely looseThe Jeep
was not shifting properly (grinding)The clutch pedal was "flat"
These discrepancies are not simple mistakes at the tune
of $2,They are, rather, a clear reflection of a failure to supervise
technicians and implement efficient quality control proceduresYes, the
dealership attempted to take corrective action immediately; however, even then
they took shortcuts and never verified the work of the first technicianFor
instance, they used cfloor mats and shop materials to insulate my shifter
rather than the proper materialsAll of this resulted in literally more than
(4) months of me missing numerous work hours and going back and forth to the
dealership to ask them to please provide the services I paid forMoreover, the
manager claims that he gave me a rental carYes, he did for a mere (16) of
(47) days my Jeep was in the shopI don't think that was the way to treat a
loyal customer that was given back a Jeep in such a condition
As far as the drive shaft, there was never anything wrong
with it according to the service advisorSimply put, the mechanics began
guessing what the problems wereThis is the same reason why they replaced the
first-gear bearings in the transmission as well
because they were guessing at
the problems rather than testing and diagnosingI told the service department
manager numerous times that he needed to check the first technicians work, and
that I could feel the clutch vibratingHe said he didn't need to do that
because he was confident that Aaron did the work inside of the bell housing
properlyI explained that I didn't expect him to work on the tranny, as there
was nothing substantially wrong with it outside of wearI even made it
crystal clear that the only thing I wanted done was the proper repair of my
clutch assembly since it was done improperly the first timeThe service
manager insisted that I should trust him and that he would fix the issues
The "noise" that the manager referred to was not normal,
as he had stated in his responseThe proof: my wife returned my Jeep to the
dealership on September because the clutch got so bad that we could
barely shift out of first gearWhen it was all said and done (the day the Jeep
was most recently returned to us) on September 2015, it turned out that the
flywheel was never milled properly (according to the service advisor)Finally,
the Jeep clutch has been repaired; however, the problem is not resolved for me
yet
It is important to
note that the attachment the Manager provided is inaccurate: the attachment was
an internally generated productThe manager failed to mention that he got
$out of the fluid company (B&G) to pay for the first gear overhaul
that was highly unnecessaryAdditionally, he did not explain the refundThe
refund was for half the laborThe reason I am requesting a full refund is because
I paid (with the refunded $736.00) $for a service that I should have received
in a weekInstead, my wife and I were inconvenienced (to put it nicely) for
more than (4) monthsWe missed countless hours at work and basically had to
beg them to do their jobs
over and over againIn short, I paid for (4)
months of headaches and an unreliable vehicle simply because the dealership
failed to perform the job properlyFor a certified dealership, their services were unsatisfactoryI still request the remaining funds of to be
refunded in full. Also, I forgot to mention the speaker repair that they messed up in my initial statementAt first contact, I asked them to order a new speaker cover because the one I had was broken , and they used random bolts to put it back on (please see attached picture)Lastly, the video demonstrates the sound of the new clutch they installed and claimed as "operates as designed". To the manager: my expectations of you and your dealership were never unrealisticAll I ever asked was that you all do the repairs properlyI did my part and paid in full for the servicesNow, I ask that you consider the amount of time it took you to actually get this right, how much trouble I went through to get you all to do the repairs properly, and if you'd be satisfied with such unreliable services--especially if you missed numerous hours of work Sure, my clutch is finally fixed, but really...should it have taken months?
Regards,
[redacted]

When clutch assembly replaced was done on customer request with out prior diagnosis.  Customer purchased a new ac compressor this compressor failed due manufacture defect and was warrantied, this was a part failure not caused by dealer installation.  We are not disputing the concerns that...

the customer stated about loose drain plug &  odometer coming unattached, as soon as customer brought these to our attention we addressed the matter and corrected and spoke with tech regarding this.  After these issues were addressed and corrected customer returned complaining of clicking noise we diagnosed as a rusted front drive line that is unserviceable, at no time were we in this area of vehicle but we repaired for the customer free of charge.  Customer took vehicle for a few days and returned stating that he was hearing a whining gear noise in the transmission that he stated was not there prior to us performing the clutch repair, we placed customer in rental and diagnosed vehicle and found 1st gear and bearings out in transmission and we overhauled transmission free of charge to customer, again this is an area of vehicle dealer had not made prior repairs to.  After this repair was finished we could not make the noise he was hearing go away, we contacted our tech assistance line and they stated we needed to find a like vehicle and compare the noises, we did and found the noise was normal to the characteristics of the vehicle. As a dealer we feel we've gone above and beyond for this customer his expectations are unrealistic.  He is requesting a refund of 1760.69 which is the remainder of repairs on ac compressor, rear main, oil pan gasket and l/r blinker; the total amount for the clutch including parts, labor and tax is 765.43 we refunded him 736.00. Please see attached document of what dealer paid to perform repairs that were unrelated to his clutch repairs or any area that dealer ever performed repairs on.

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

In the interest of goodwill we have decided to provide a refund in the amount of $1760.69 as requested in the complaint. I have discussed this with Mrs. [redacted] and she agreed to accept our offer.

Ms [redacted] has experienced performance and electrical issues with her 200 so I understand her frustration. She opened and escalated a case with Chrysler. Fisher CDJR has also opened and escalated cases within Chrysler's service organization. At this time, I believe her main electrical concern has been...

resolved. Her transmission issue still has to be verified but will receive priority service at her request.I have informed Ms [redacted] that the dealership cannot initiate a buyback, it must be handled directly with Chrysler.She can contact me at any time if any additional issues arise.Regards, Rob K[redacted]