Butte Ranch Enterprises

The complaint is without merit? It is sad that we have become a society that demands instant gratification and get mad if we do not get it? On or about December 21st I explained to the person that that it was too cold to take puppy pictures due to it freezing outside? We have a drafty old farm house and it is pushing the limits of our heating system to keep the temperature at [redacted] hereWhen I take a puppy picture I want it to look pristine as it had been a few days since they had a bath? We will not give a dog a bath unless we can get bathroom up to [redacted] to wash a dog >>It sounds like their puppies are not being kept well in that they are sleeping in a "drafty old farm house" not a good storefront for the business which is portrayed as in idyllic farm on their websiteWhy are the dogs filthy? Their mother should be bathing them as a bonding instinctHow is it that they are coming into contact with so much mud/filth as to be? unavailable for? public viewing? This suggests that their condition is so deplorable as to be constructed as abusive which would explain why you wouldn't want to provide evidence.? ? You have to take into account the welfare of the pups? We are not a pet store or a puppy mill? We are a family farm, my wife is disabled and I am a disabled veteran .This person had a tizzy fit when I asked her to wait a few days until it warmed upI had emailed her that day reminding her that we has not recieved the deposit for the as it had been about a week since we had talked? I wanted to be sure she was serious buyer? Taking a picture and sending it via email takes less than a? minuteI think a $dollar sale would be worth that effortI've had retail jobs where I've worked? harder to sell a $bathing suitAdditionally, I became very? suspicious as to why they wouldn't provide a photo due to complaints I've found about them on the internetOne suggesting their refusal is a ploy and another indicating that their visit to the facility was bizarre to say the least: "Robin sat in a corner, one puppy laid upon the floor." Again, this is contrary to their websites' portrayal of their "ranch." Not only that, but it turns out the puppy had Parvo, a highly? contagious? and deadly disease for dogsIf the owners are so concerned about their pups' welfare, how did one manage to contract Parvo? Likely the? whole litter was infected.? ? We had also agreed on meeting her in Bend, Oregon , thus cutting off miles travel for her at no charge >They by no means committed to it, providing the caveat "so long as it's not too icy and we can get out of our driveway" Again, my suspicion is that they didn't want me to see their "ranch."? In regard to the deposit she said she had sent it to the wrong address and it had just been resent? We never told her our computer was in the shop? Minutes later we recieved a Revdex.com Complaint online, a minute later a nasty email with her saying that she had cancelled her check, called us a fraud, and Walmart trash and we probably did not have any dogsWe have some of the best Border Collies on the west coast, our lines come from the USA, Canada, and Europe? I have won herding titles with our dogs, we have been to the national finals times? We have sold dogs in western states and Canada? Our dogs have been used for herding, agility,goose/duck dog-dogs that keep golf courses ? and airport runways clear,search and rescue dogs , and therapy dogsWhen we recieved her check we marked the envelope return to sender? The welfare of my animals come first no exceptions >>I need proof that they have won these awardsAnyone could make these claimsRegardless of their so-called track record of success, this business would best serve its customers by providing excecptional service, including requests for photographs and quick responses to inquiresWhen I heard my check hadn't arrived, I called immediately and offered them my credit card but they didn't pick up their phoneWhich, according to online testimony, seems to be common practice for theIf they can't keep up with the pace of the modern world, it will leave them behind as I have decided to doI grew up with a mother with MS who spent most of her life in a wheelchair and I know they are capable of more than you think they are [redacted] ***

The complaint is without merit? It is sad that we have become a society that demands instant gratification and get mad if we do not get it? On or about December 21st I explained to the person that that it was too cold to take puppy pictures due to it freezing outside? We have a drafty old farm house and it is pushing the limits of our heating system to keep the temperature at [redacted] hereWhen I take a puppy picture I want it to look pristine as it had been a few days since they had a bath? We will not give a dog a bath unless we can get bathroom up to [redacted] to wash a dogYou have to take into account the welfare of the pups? We are not a pet store or a puppy mill? We are a family farm, my wife is disabled and I am a disabled veteran .This person had a tizzy fit when I asked her to wait a few days until it warmed upI had emailed her that day reminding her that we has not recieved the deposit for the as it had been about a week since we had talked? I wanted to be sure she was serious buyer? We had also agreed on meeting her in Bend, Oregon , thus cutting off miles travel for her at no chargeIn regard to the deposit she said she had sent it to the wrong address and it had just been resent? We never told her our computer was in the shop? Minutes later we recieved a Revdex.com Complaint online, a minute later a nasty email with her saying that she had cancelled her check, called us a fraud, and Walmart trash and we probably did not have any dogsWe have some of the best Border Collies on the west coast, our lines come from the USA, Canada, and Europe? I have won herding titles with our dogs, we have been to the national finals times? We have sold dogs in western states and Canada? Our dogs have been used for herding, agility,goose/duck dog-dogs that keep golf courses ? and airport runways clear,search and rescue dogs , and therapy dogsWhen we recieved her check we marked the envelope return to sender? The welfare of my animals come first no exceptions.Dan M [redacted]

The complaint is without merit It is sad that we have become a society that demands instant gratification and get mad if we do not get it On or about December 21st I explained to the person that that it was too cold to take puppy pictures due to it freezing outside We have a drafty old farm house and it is pushing the limits of our heating system to keep the temperature at 65* hereWhen I take a puppy picture I want it to look pristine as it had been a few days since they had a bath We will not give a dog a bath unless we can get bathroom up to 80* to wash a dog
>>It sounds like their puppies are not being kept well in that they are sleeping in a "drafty old farm house" not a good storefront for the business which is portrayed as in idyllic farm on their websiteWhy are the dogs filthy? Their mother should be bathing them as a bonding instinctHow is it that they are coming into contact with so much mud/filth as to be unavailable for public viewing? This suggests that their condition is so deplorable as to be constructed as abusive which would explain why you wouldn't want to provide evidence.
You have to take into account the welfare of the pups We are not a pet store or a puppy mill We are a family farm, my wife is disabled and I am a disabled veteran .This person had a tizzy fit when I asked her to wait a few days until it warmed upI had emailed her that day reminding her that we has not recieved the deposit for the as it had been about a week since we had talked I wanted to be sure she was serious buyer
Taking a picture and sending it via email takes less than a minuteI think a $dollar sale would be worth that effortI've had retail jobs where I've worked harder to sell a $bathing suitAdditionally, I became very suspicious as to why they wouldn't provide a photo due to complaints I've found about them on the internetOne suggesting their refusal is a ploy and another indicating that their visit to the facility was bizarre to say the least: "Robin sat in a corner, one puppy laid upon the floor." Again, this is contrary to their websites' portrayal of their "ranch." Not only that, but it turns out the puppy had Parvo, a highly contagious and deadly disease for dogsIf the owners are so concerned about their pups' welfare, how did one manage to contract Parvo? Likely the whole litter was infected.
We had also agreed on meeting her in Bend, Oregon , thus cutting off miles travel for her at no charge
>They by no means committed to it, providing the caveat "so long as it's not too icy and we can get out of our driveway" Again, my suspicion is that they didn't want me to see their "ranch."
In regard to the deposit she said she had sent it to the wrong address and it had just been resent We never told her our computer was in the shop Minutes later we recieved a Revdex.com Complaint online, a minute later a nasty email with her saying that she had cancelled her check, called us a fraud, and Walmart trash and we probably did not have any dogsWe have some of the best Border Collies on the west coast, our lines come from the USA, Canada, and Europe I have won herding titles with our dogs, we have been to the national finals times We have sold dogs in western states and Canada Our dogs have been used for herding, agility,goose/duck dog-dogs that keep golf courses and airport runways clear,search and rescue dogs , and therapy dogsWhen we recieved her check we marked the envelope return to sender The welfare of my animals come first no exceptions
>>I need proof that they have won these awardsAnyone could make these claimsRegardless of their so-called track record of success, this business would best serve its customers by providing excecptional service, including requests for photographs and quick responses to inquiresWhen I heard my check hadn't arrived, I called immediately and offered them my credit card but they didn't pick up their phoneWhich, according to online testimony, seems to be common practice for theIf they can't keep up with the pace of the modern world, it will leave them behind as I have decided to doI grew up with a mother with MS who spent most of her life in a wheelchair and I know they are capable of more than you think they are*** ***

This email is to inform you that the breeders at Butte Enterprises Ranch finally sent me my dog's registration papers. This is resolution as far as I am concerned. Thank you for your assistance in this matter
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: It is Full of lies! I like the way you try to dredge up a fantasy that I as a prospective owner am the heavy!
Lie # 1 I have never spoken to you MrM***, I have only spoken to your wife
Lie # 2 As regards my late arrival: Yes, I was late. Your "ranch" is just a basic house with cars parked around it. You had no Signs what so ever to indicate your location, ie.: Butte Ranch Enterprises
Lie # 3 Neither you or your wife contacted me about the name of my puppy being "too long" rendering the processing of *** registration not possible. I never got upset because I had no knowledge of this status
This scenario is key to this entire complaint. No one in your household, you, wife, or daughter communicate with customers (at least in my situation). This could have been resolved long ago if you had responded to any of my communication
Instead, you ignore them
Lie # 4 I did not have a crate to take *** home in. This is true. At the time I purchased *** this was not a requirement stated on your website or vocalized by you or your wife. I know this to be a certainty as I was on your website constantly,
monitoring *** arrival progress. In addition, I never received the bag of dog food that you promised to give owners upon receiving their new puppy (just keeping it real)
Lie # 5 I have never received any registration papers via regular mail. I will not accept this response until I do. Your reputation precedes you. You have made several promises that your business did not fulfill.
I just got off the phone with the *** *** *** ***. *** is finally registered (over one year later). In order for me to process the name change and complete the process, I need to have the original registration document (not a PDF copy). When I receive this document in the regular mail, then we can culminate this transaction, and only then
Sincerely,*** ***

The complaint is without merit? It is sad that we have become a society that demands instant gratification and get mad if we do not get it? On or about December 21st I explained to the person that that it was too cold to take puppy pictures due to it freezing outside? We have a
drafty old farm house and it is pushing the limits of our heating system to keep the temperature at 65* hereWhen I take a puppy picture I want it to look pristine as it had been a few days since they had a bath? We will not give a dog a bath unless we can get bathroom up to 80* to wash a dogYou have to take into account the welfare of the pups? We are not a pet store or a puppy mill? We are a family farm, my wife is disabled and I am a disabled veteran .This person had a tizzy fit when I asked her to wait a few days until it warmed upI had emailed her that day reminding her that we has not recieved the deposit for the as it had been about a week since we had talked? I wanted to be sure she was serious buyer? We had also agreed on meeting her in Bend, Oregon , thus cutting off miles travel for her at no chargeIn regard to the deposit she said she had sent it to the wrong address and it had just been resent? We never told her our computer was in the shop? Minutes later we recieved a Revdex.com Complaint online, a minute later a nasty email with her saying that she had cancelled her check, called us a fraud, and Walmart trash and we probably did not have any dogsWe have some of the best Border Collies on the west coast, our lines come from the USA, Canada, and Europe? I have won herding titles with our dogs, we have been to the national finals times? We have sold dogs in western states and Canada? Our dogs have been used for herding, agility,goose/duck dog-dogs that keep golf courses ? and airport runways clear,search and rescue dogs , and therapy dogsWhen we recieved her check we marked the envelope return to sender? The welfare of my animals come first no exceptions.Dan M***

We are a small hobby farm located in CentralOregon. We raise chickens, ducks, cattle, sheep, and goats. Wealso raise and train border collies, to use for herding, agility,therapy dogs, and companions on occasion. I am also a disabledveteran with limitations as is my spouse. We prescreen...

allprospective clients and as I recall I talked to [redacted] and shemet the initial requirements to have a dog. After I talked to her Ihad an accident and was in ICU for 4 months and am in my ihmonth of Physical Rehabilitation. During this time my spouse anddaughter maintained the farm operations. A number of issuesarose the day or I should say the night [redacted] showed up. Shewas many hours late for her appointment; she arrived at or about 9PM. On the registry she gave my wife a name that was too long forthe certificate, and then she became upset when told she had tomodify it. She also did not have a crate to transport the puppyhome.
My wife had recently days before this incident hada stroke and at I 0 PM with me in the hospital was in no mood tocontinue to deal with Ms. [redacted]. They made a little area for thepup in her vehicle and sent Ms. [redacted] on her way. Hindsight is20120 if I had of been there I would have cancelled the transaction,due to her severe tardiness, and most off all not having a dog cratefor the pup's safety, plus I would of refunded her deposit. Ourdogs are an investment we have won dog trials and have sold dogsfor up to $7300.00. We are not a backyard breeder.Sometimes it may take a while to receive papers;we have had some take up to 18 months to process due to changesin forms, lost papers, and procedural errors. [redacted] was senther dog's papers and a form to attempt to modify and correctanything she may wish to apply. A copy is enclosed; the dog isnow legally hers.Regards,Dan M[redacted]Butte Ranch Enterprises

The complaint is without merit.  It is sad that we have become a society that demands instant gratification and get mad if we do not get it.  On or about December 21st I explained to the person that that it was too cold to take puppy pictures due to it freezing outside.  We have a...

drafty old farm house and it is pushing the limits of our heating system to keep the temperature at 65* here. When I take a puppy picture I want it to look pristine as it had been a few days since they had a bath.  We will not give a dog a bath unless we can get bathroom up to 80* to wash a dog. You have to take into account the welfare of the pups.  We are not a pet store or a puppy mill.  We are a family farm, my wife is disabled and I am a disabled veteran .This person had a tizzy fit when I asked her to wait a few days until it warmed up. I had emailed her that day reminding her that we has not recieved the deposit for the as it had been about a week since we had talked.  I wanted to be sure she was serious buyer.  We had also agreed on meeting her in Bend, Oregon , thus cutting off 110 miles travel for her at no charge. In regard to the deposit she said she had sent it to the wrong address and it had just been resent.  We never told her our computer was in the shop.  Minutes later we recieved a Revdex.com Complaint online, a minute later a nasty email with her saying that she had cancelled her check, called us a fraud, and Walmart trash and we probably did not have any dogs. We have some of the best Border Collies on the west coast, our lines come from the USA, Canada, and Europe.  I have won herding titles with our dogs, we have been to the national finals 3 times.  We have sold dogs in 13 western states and Canada.  Our dogs have been used for herding, agility,goose/duck dog-dogs that keep golf courses   and airport runways clear,search and rescue dogs , and therapy dogs. When we recieved her check we marked the envelope return to sender.  The welfare of my animals come first no exceptions.Dan M[redacted]

The complaint is without merit.  It is sad that we have become a society that demands instant gratification and get mad if we do not get it.  On or about December 21st I explained to the person that that it was too cold to take puppy pictures due to it freezing outside.  We have a drafty old farm house and it is pushing the limits of our heating system to keep the temperature at 65* here. When I take a puppy picture I want it to look pristine as it had been a few days since they had a bath.  We will not give a dog a bath unless we can get bathroom up to 80* to wash a dog.
>>It sounds like their puppies are not being kept well in that they are sleeping in a "drafty old farm house" not a good storefront for the business which is portrayed as in idyllic farm on their website. Why are the dogs filthy? Their mother should be bathing them as a bonding instinct. How is it that they are coming into contact with so much mud/filth as to be unavailable for public viewing? This suggests that their condition is so deplorable as to be constructed as abusive which would explain why you wouldn't want to provide evidence. 
 
You have to take into account the welfare of the pups.  We are not a pet store or a puppy mill.  We are a family farm, my wife is disabled and I am a disabled veteran .This person had a tizzy fit when I asked her to wait a few days until it warmed up. I had emailed her that day reminding her that we has not recieved the deposit for the as it had been about a week since we had talked.  I wanted to be sure she was serious buyer.  
Taking a picture and sending it via email takes less than a minute. I think a $600 dollar sale would be worth that effort. I've had retail jobs where I've worked harder to sell a $50 bathing suit. Additionally, I became very suspicious as to why they wouldn't provide a photo due to complaints I've found about them on the internet. One suggesting their refusal is a ploy and another indicating that their visit to the facility was bizarre to say the least: "Robin sat in a corner, one puppy laid upon the floor." Again, this is contrary to their websites' portrayal of their "ranch." Not only that, but it turns out the puppy had Parvo, a highly contagious and deadly disease for dogs. If the owners are so concerned about their pups' welfare, how did one manage to contract Parvo? Likely the whole litter was infected. 
 
We had also agreed on meeting her in Bend, Oregon , thus cutting off 110 miles travel for her at no charge.
>They by no means committed to it, providing the caveat "so long as it's not too icy and we can get out of our driveway" Again, my suspicion is that they didn't want me to see their "ranch." 
In regard to the deposit she said she had sent it to the wrong address and it had just been resent.  We never told her our computer was in the shop.  Minutes later we recieved a Revdex.com Complaint online, a minute later a nasty email with her saying that she had cancelled her check, called us a fraud, and Walmart trash and we probably did not have any dogs. We have some of the best Border Collies on the west coast, our lines come from the USA, Canada, and Europe.  I have won herding titles with our dogs, we have been to the national finals 3 times.  We have sold dogs in 13 western states and Canada.  Our dogs have been used for herding, agility,goose/duck dog-dogs that keep golf courses   and airport runways clear,search and rescue dogs , and therapy dogs. When we recieved her check we marked the envelope return to sender.  The welfare of my animals come first no exceptions.
>>I need proof that they have won these awards. Anyone could make these claims. Regardless of their so-called track record of success, this business would best serve its customers by providing excecptional service, including requests for photographs and quick responses to inquires. When I heard my check hadn't arrived, I called immediately and offered them my credit card but they didn't pick up their phone. Which, according to online testimony, seems to be common practice for the. If they can't keep up with the pace of the modern world, it will leave them behind as I have decided to do. I grew up with a mother with MS who spent most of her life in a wheelchair and I know they are capable of more than you think they are. [redacted]