Butterball, LLC (Headquarters)

We bought 14 lb fresh turkey for $21. It appeared to have hematomas on the skin and when we cooked it for 3 1/2 hr it came out looking like a sci fo body with all the life sucked out of it. The breast meat was slight and looked like dark meat. Funny tasting. We threw it away but have pictures.

observed what to be plastic and mold inside of turkey sausage.Purchase date 2/8/16 from [redacted] located at [redacted] IL XXXXX Store# XXXXX Op#XXXXXX Te#06 Tr#XXXXX Payment Method Us Debit product upc# XXXXXXXXXXDesired SettlementI would like to be contacted by the business to discuss the issue.Business Response Hello [redacted],We have received your complaint via the Revdex.com. We are sorry to learn of your dissatisfaction with our product but appreciate you taking the time to share your experience with us.Here at Butterball, nothing is more important than providing our consumers with wholesome, high quality products. When we learn that one of our consumers was dissatisfied with a purchase, we want to investigate the incident thoroughly to ensure that our products and services continue to meet or exceed your expectations. To obtain any compensation for your purchase, and to provide our Quality Team with the needed production codes from the package, we need more information about the product you purchased:- Purchase price- Freeze or Sell by Date- A scanned copy of the sales receipt with the purchase price circled- Photos of the quality concernPlease reply to this email by clicking the link below, or mail the above information to:Butterball Consumer AffairsPO Box 1547Kings Mountain, NC 28086We greatly appreciate this opportunity to maintain your trust and loyalty to our products. Thank you again for contacting us to share your experience.Sincerely,Butterball Consumer AffairsRef: XXXXXXXXXAPlease do not respond to this email as the email box is not monitored. Instead, please click here to email us again and your message will be connected with your previous email.

Complaint2 issues and customer service ignored me. 1) I tried to use a $1 coupon, issued by butterball, to buy bacon at [redacted] and the coupon was denied. I spent 30 minutes at the customer service window to be denied. I contacted butterball and through the course of many days and hours responding, I was finally issued a $1 coupon through some service. The service did not work on my computer but I finally got it to print a day later. customer service was very rude with me and not customer oriented. 2) I used the $1 coupon to buy turkey bacon and when I brought it home and opened it, it was spoiled. I took photos and emailed them to butterball on 11/18. I have been ignored. first, they treated me badly for only a $1 coupon, which they told me that they didnt issue (but it had the butterball address on it), and then, they have ignored my second request. I am not a complainer but I expect my problems to be resolved satisfactorily when I bring them up. I am not very happyDesired SettlementRefund for product or coupons that can be used towards purchase of more bacon, that cover the cost of the product. Business Response Hello Miss[redacted],We have received your complaint via the Eastern NC Revdex.com. The original coupon you asked us about, with the purchase of eggs and bacon, was a coupon issued by a store and therefore, is only honored at the store that issued it. Even though this promotion was not ours, as a courtesy and to thank you for your loyalty to our bacon products, we issued you a $1 coupon via email. We provide our consumers with digital coupons for a variety of reasons. E-coupons allow us to minimize coupon counterfeiting risks and provide our consumers with minimal delay for reimbursement. [redacted] is our digital coupon provider, and they have a variety of services to assist consumers in downloading the software to access and print all of their coupons. If you choose not to use the software, you may submit a request to have your digital coupon printed and mailed to your home address. To do this, launch the coupon link from our previous email, and click on the "Print Coupon" button. On the second screen, click on the "Help" link located on the coupons.com website (lower right corner). You will be provided a form to enter your name and mailing address. Please allow a minimum of two weeks for delivery of your coupon.To obtain compensation for your spoiled bacon purchase, and to provide our Quality Team with the needed production codes from the package, we need more information about the product you purchased:- Store name and city where purchased- Purchase date and price- UPC/Barcode- Freeze or Sell by DateThank you again for your interest in our products and promotions. Sincerely,Butterball Consumer AffairsRef: [redacted]Please do not respond to this email as the email box is not monitored. Instead, please click here to email us again and your message will be connected with your previous email.Consumer Response I cannot click on any link in this response. I also received an email from you and when I clicked on it, it said, "this mail is not available" and no matter how I try, I cannot open it...much like your coupon that I had a lot of trouble with. How can consumers respond to you if they cannot even get the emails that you send? I will respond here...I do have photos too, if you want. Store name [redacted], purchase date 11/9/15, Purchase Price $3.49, UPC [redacted], Freeze or sell by daate, Nov 25, 2015. By the way, I sent you photos of this and never got a response and also a photo of your butterball coupon and it was a BUTTERBALL coupon. Final Business Response Below letter and $5 check will be mailed to consumer 12-09-15. Should allow 7-10 business days to receive.Miss [redacted]Dear Miss[redacted],We have received your communication via Eastern NC Revdex.com dated 12-07-15. Upon further investigation into your experience we learned that the coupon you initially found on the Butterball bacon packages was to save $1.00 off the purchase of eggs when purchasing two packages of Butterball bacon products. This coupon is not intended to be redeemable for the purchase of bacon. We want to apologize for your recent purchase experience of a spoiled product. We appreciate you providing us with the UPC and the Use/Sell by date so that our Quality Assurance Department can investigate further. Please accept our apologies. We hope you will be pleased with your next purchase and are sending you a check for you to use on future Butterball purchases.Sincerely,Butterball Consumer AffairsRef: [redacted]

My Turkey was inedible. Phoned after XMas. Promised to return my purchase price. Spent 28 min. with a customer service person. Promised refund. None. Purchased from Grocery Outlet. No returns. Hopping mad. Called ButterBall. Promised refund of purchase. Gave them all Turkey info...price, ex date etc etc. No $ has been returned. Phoned. They have no record of my call. My Bird cost 32 $ !! It was horrible tasting. Also when I called, they did attempt to blame me for the Turkey being rancid !!Desired SettlementSend back my purchase price of 32 $ !Business Response This email has been sent to consumer: Hello [redacted],We have received your complaint via the Revdex.com. We are sorry to learn of your dissatisfaction with our product. In checking our files, we do not find a record of a prior contact to us, and are concerned. When we receive a complaint of spoilage, we provide the consumer with two options, 1) to return the product to the place of purchase for replacement/compensation or 2) submit the below information to us via postal mail.Here at Butterball, nothing is more important than providing our consumers with wholesome, high quality products. When we learn that one of our consumers was dissatisfied with a purchase, we want to investigate the incident thoroughly to ensure that our products and services continue to meet or exceed your expectations. To obtain a refund for your purchase, and to provide our Quality Team with the needed production codes from the package, we need the below information about the product you purchased:- Store name and city where purchased- Purchase date and price- UPC/Barcode- Freeze or Sell by Date OR 10-digit lot code (found on tag starting in 0 or 5 and ending in 00)- Original sales receipt with the purchase price circled (required for cash refund)- Photos if availablePlease mail the above information to:Butterball Consumer AffairsPO Box 1547Kings Mountain, NC 28086We greatly appreciate this opportunity to maintain your trust and loyalty to our products. Thank you again for contacting us to share your experience.Sincerely,Butterball Consumer AffairsRef: XXXXXXXXXAPlease do not respond to this email as the email box is not monitored. Instead, please click here to email us again and your message will be connected with your previous email.

Purchased product which was clearly questionable, extremely slimy and spoiled, while best use by date claimed to still be good.We purchased a package of turkey bacon from a store we live about 15 mins from. To keep things properly chilled and fresh, we use insulated zip-top thermal bags to get our groceries from the store to our home. Upon opening said bacon to cook, we discovered very slimy meat. It was highly questionable and spoiled. Checking the use by/freeze by date, it claimed the product was still good. No one wants to chance food poisoning however and this meat was definitely not okay. We contacted the company through their website form, but have been giving a major run-around of excuses. They claimed we should have consumed the product and refuse to offer refund/replacement. How they can claim our package was not spoiled is beyond me. Why would you threaten a consumer's well-being by telling them that a majorly slimy package of meat should be eaten without question?! This is extremely inappropriate and sounds like they'd rather someone eat, get sick and then make further excuses, no doubt claiming it to not be their product at blame. They also went so far as to say we allowed the product to get too warm on the way home from the store, which I explained we go above and beyond the ordinary to ensure that does not happen, using insulated bags. Regardless, we were smart enough (and scared enough) to not eat slime bacon.Desired SettlementDue to the blatant run-around and generic excuses, I want 2 replacement coupons for any Butterball products mailed to my PO box address.Business Response Hello Mrs [redacted],We have received your complaint via Revdex.com.When a product has spoiled, there is a noticeable odor along with a change in texture. Because this product has canola oil in it, and was purchased during the summer months, the warmer temperature will cause the oil to become more noticeable when opening. As your original complaint did not include any mention of the odor, and the product was within date code, it was assumed the product was not spoiled and therefore compensation not offered. Spoilage occurs when the product is not kept in the proper temperature-controlled environment throughout the distribution process. We encourage consumers to return spoiled products to the place of purchase for replacement during their next shopping trip, to notify the store of the issue, and can ensure all employees are properly trained on proper food handling procedures.We hope you will be pleased with your next purchase and have enclosed a digital coupon for you to use on your next shopping trip.BEFORE YOU CLICK ON THE COUPON LINK, PLEASE READ BELOW IN ITS ENTIRETY:1) DO NOT USE A MOBILE DEVICE (PHONE/TABLET) OR A SHARED/PUBLIC COMPUTER (SUCH AS IN A PUBLIC LIBRARY) TO LAUNCH THE COUPON. 2) To prevent viral sharing of our coupons, there are security limits in place for viewing and printing our coupons. Once the view or print limits are reached, you will no longer be able to access the coupons. 3) Be sure that you are launching the coupon from a computer (you will not see the coupon on your screen), and the computer is:a. connected to a (default) printer b. the printer is turned onc. printer is stocked with ink and paper4) If you have never downloaded a coupon.com coupon before, you will be asked to install basic coupon printer software. The coupon printer application only needs to be installed once and will also allow you to access money-saving coupons from our website at www.butterball.com. a. Error message when downloading the coupon printer software? It may be that your antivirus settings are blocking the installation. Please rest assured that there are no viruses, malware or adware in our coupon printer download. It does not install any third-party software, adware, or spyware, nor does it collect any personal information. You can verify that the software has been approved by TRUSTe (the leading online privacy certification organization). If you find you are being blocked, you can disable your antivirus protections temporarily, install the Coupon Printer, re-enable your antivirus protections and then print coupons. b. For additional support, please go to their site at http://help.coupons.com/.Coupon printing is not supported on [redacted], [redacted], [redacted], [redacted], or virtual computing environments such as[redacted].We appreciate your interest in our Butterball products.Sincerely,Butterball Consumer AffairsRef: XXXXXXXXXFConsumer Response The company has NOT included a link for said replacement coupons. As I stated when I opened my Revdex.com case, I now am requiring 2 full replacement products due to the additional hassle and runaround. They have provided zero.Final Business Response Our apologies - yesterday's email did not have coupon link in it. Re-sent email to email address: [redacted]@yahoo.com just now. One e-coupon sent as no evidence of spoilage was provided.

Poor taste.I e-mailed their cust. service and my issue was not addressed - so I am reporting it here: I bought one of the little 3 lb. turkey breasts that are wrapped up in an oval-shape for 10.00. Well, upon unwrapping it, a large bag of gravy fell out that was 20% of the weight. Yes, water and fake gravy mix. And the other 80% did not taste right. I feel I had a loss of value. Desired SettlementWhat they think is fair.Business Response Contact Name and Title: [redacted], DirContact Phone: [redacted]Contact Email:[redacted]Consumer's email to us:Thank you for having a great Company. It's appreciated.If possible, please note that I just bought a 3 lb. Butterball Turkey Breast frozen product and I carefully compared other turkey items in the store, but did not see that the item I bought also contained a very large bag of gravy; when I opened it, I was surprised at the small amount of meat. Thank you for your time.----------------------------------Butterball's response:Hello Mr [redacted],Thank you for contacting Butterball.Our boneless breast roasts and bone-in breasts, as well as our 'Lil Butterball Turkeys all contain a gravy packet. We include these gravy packets because these products don't always provide enough drippings to make flavorful gravy. The front of the package indicates that a gravy packet is included and gives the net weight of the product. By labeling regulations, the net weight includes everything in the package.We appreciate your interest in our Butterball products.Sincerely,Butterball Consumer AffairsRef: [redacted]----------------------------Consumer's follow-up email:Hello,Thank you for your help in this matter. It's appreciated.I did mention the gravy packet, but my main point for writing is that I didnot like the taste of the product. I had a loss of value & quality.Thank you for your time.Best regards,[redacted]-------------------------Butterball's response:We appreciate you trying a new product, and are sorry to learn that you did not care for our product. We offer a variety of products that appeal to a variety of taste preferences, knowing that it is impossible to make a product that everyone likes. We appreciate you taking the time to share your feedback, and have forwarded your comments along to our product development team. As there is always the possibility that you will not like a new product, Butterball does provide ways to minimize the financial risk for our consumers. When a new product is introduced, we provide money saving promotions through newspaper coupons as well as in-store promotions that include introductory pricing. We also provide coupons on our butterball.com website to encourage turkey-lovers to try alternate products, providing multiple options to include turkey in their daily menu. We hope you will be pleased with your next purchase and have enclosed a digital coupon for you to use on future Butterball purchases. BEFORE YOU CLICK ON THE COUPON LINK, PLEASE READ BELOW IN ITS ENTIRETY:1) [redacted]