Butturff Builders

MRS*** CALLED IN FOR US TO COME AND LOOK AT HER HOUSE FOR AN ESTIMATE ON 10/14/16. SHE HAD AN EXISTING HEAT PUMP WITH A FURNACE. SHE WENT BACK WITH A TOTAL ELECTRIC HEAT PUMP. MRS*** CAME IN AND SIGNED CONTRACT ON 11/22/16. THE TOTAL OF THE JOB WAS
$5,100.00. SHE PAID $2,CHECK #*** ON 11/22/16. THE JOB WAS COMPLETED ON 11/30/16. WE PRICED HER THE HIGHEST EFFICIENCY TO DOWN TO THE LOWEST SEER RATING THAT YOU CAN GET AND SHE DECIDED TO GO WITH THE SEER (WHICH WAS THE LOWEST EFFICIENCY). SHE FINISHED PAYING WITH A CHECK AT THE COMPLETION OF THE JOB ($2,550.00). THE WARRANTY FOR THIS SYSTEM IS YEARS ON THE COMPRESSOR AND ALL TRANE PARTS AND YEAR ON ALL LABOR.THE FOLLOWING IS THE RECORDS OF CALLS MADE AND WHAT WE DID:1/5/17: COMPLAINT: NOT HEATING WELL: SERVICE TECH FOUND THE SENSING BULB FOR HEAT PUMP EXPANSION VALVE RESTING AGAINST HEAT PUMP SPIN FINS. HE MOVED BULB AWAY FROM FINS. AT THIS TIME THE SERVICE TECH FOUND FOUNDATION VENTS NOT SHUTTING INTO CRAWLSPACE WHICH WAS LETTING THE COLD AIR UNDER HOUSE. ALSO, THIS IS AN OLDER HOME AND IS NOT INSULATED WELL AND THERE IS NO INSULATION IN THE CRAWL SPACE TO HELP TO CONDITION THE FLOORS. (I AM PRETTY SURE THEY TOLD HER ON AT LEASE ONE OCCASION THAT SHE REALLY NEEDED TO INSULATE UP UNDERNEATH HER CRAWL SPACE FLOOR).1/10/17: COMPLAINT: NOT TURNING OFF: SERVICE TECH RELOCATED THE THERMOSTAT TO THE ORIGINAL LOCATION.4/11/17: COMPLAINT: NOT WORKING PROPERLY-RUNS ALL THE THE TIME.SERVICE TECH FOUND EXPANSION VALVE FOR HEAT PUMP BAD. ORDERED PART AND WENT BACK TO REPLACE THE PART AND EVERYTHING WAS WORKING GOOD. STILL THEY NOTICED THAT NO INSUALTION HAD BEEN DONE IN THE CRAWL SPACE.THESE ARE THE TICKETS THAT I HAVE AND WE WENT. SHE LIVES AROUND AN HOUR AN HALF AWAY AND SHE WOULD ONLY LET US COME OUT AND WORK ON IT LATE IN THE EVENINGS. I KNOW SHE WORKED BUT OTHER ARRANGEMENTS TO GET SOMEONE TO LET US IN EARLIER WOULD HAVE BEEN NICE. WE LIKE TO GO OUT TO OUR FURTHER SERVICE JOBS FIRST TO ENSURE THAT WE ARE ABLE TO GET TO THEM. EACH SERVICE TICKET COULD TAKE DIFFERENT AMOUNTS OF TIME TO FIX SO HARD TO ESTIMATE WHAT TIME TO GET THERE UNLESS IT WAS THE FIRST ONE.WE DON’T MIND GOING OUT TO FIX IF THE EQUIPMENT IS NOT OPERATING PROPERLY. THE PARTS WOULD BE WARRANTY BUT SHE IS OUT OF THE YEAR LABOR CHARGE. THERE IS NOTHING WE CAN DO IF IT IS DUE TO AN OLDER HOME AND NOT WELL INSULATED.IF YOU HAVE ANY QUESTIONS PLEASE FEEL FREE TO GIVE ME A CALL OR SENT ME AN EMAIL.HODGESVILLE HEATING & AIR, INC

MRS*** CALLED IN FOR US TO COME AND LOOK AT HER HOUSE FOR AN ESTIMATE ON 10/14/16. SHE HAD AN EXISTING HEAT PUMP WITH A FURNACE. SHE WENT BACK WITH A TOTAL ELECTRIC HEAT PUMP. MRS*** CAME IN AND SIGNED CONTRACT ON 11/22/16. THE TOTAL OF THE JOB WAS
$5,100.00. SHE PAID $2,CHECK #*** ON 11/22/16. THE JOB WAS COMPLETED ON 11/30/16. WE PRICED HER THE HIGHEST EFFICIENCY TO DOWN TO THE LOWEST SEER RATING THAT YOU CAN GET AND SHE DECIDED TO GO WITH THE SEER (WHICH WAS THE LOWEST EFFICIENCY). SHE FINISHED PAYING WITH A CHECK AT THE COMPLETION OF THE JOB ($2,550.00). THE WARRANTY FOR THIS SYSTEM IS YEARS ON THE COMPRESSOR AND ALL TRANE PARTS AND YEAR ON ALL LABOR.THE FOLLOWING IS THE RECORDS OF CALLS MADE AND WHAT WE DID:1/5/17: COMPLAINT: NOT HEATING WELL: SERVICE TECH FOUND THE SENSING BULB FOR HEAT PUMP EXPANSION VALVE RESTING AGAINST HEAT PUMP SPIN FINS. HE MOVED BULB AWAY FROM FINS. AT THIS TIME THE SERVICE TECH FOUND FOUNDATION VENTS NOT SHUTTING INTO CRAWLSPACE WHICH WAS LETTING THE COLD AIR UNDER HOUSE. ALSO, THIS IS AN OLDER HOME AND IS NOT INSULATED WELL AND THERE IS NO INSULATION IN THE CRAWL SPACE TO HELP TO CONDITION THE FLOORS. (I AM PRETTY SURE THEY TOLD HER ON AT LEASE ONE OCCASION THAT SHE REALLY NEEDED TO INSULATE UP UNDERNEATH HER CRAWL SPACE FLOOR).1/10/17: COMPLAINT: NOT TURNING OFF: SERVICE TECH RELOCATED THE THERMOSTAT TO THE ORIGINAL LOCATION.4/11/17: COMPLAINT: NOT WORKING PROPERLY-RUNS ALL THE THE TIME.SERVICE TECH FOUND EXPANSION VALVE FOR HEAT PUMP BAD. ORDERED PART AND WENT BACK TO REPLACE THE PART AND EVERYTHING WAS WORKING GOOD. STILL THEY NOTICED THAT NO INSUALTION HAD BEEN DONE IN THE CRAWL SPACE.THESE ARE THE TICKETS THAT I HAVE AND WE WENT. SHE LIVES AROUND AN HOUR AN HALF AWAY AND SHE WOULD ONLY LET US COME OUT AND WORK ON IT LATE IN THE EVENINGS. I KNOW SHE WORKED BUT OTHER ARRANGEMENTS TO GET SOMEONE TO LET US IN EARLIER WOULD HAVE BEEN NICE. WE LIKE TO GO OUT TO OUR FURTHER SERVICE JOBS FIRST TO ENSURE THAT WE ARE ABLE TO GET TO THEM. EACH SERVICE TICKET COULD TAKE DIFFERENT AMOUNTS OF TIME TO FIX SO HARD TO ESTIMATE WHAT TIME TO GET THERE UNLESS IT WAS THE FIRST ONE.WE DON’T MIND GOING OUT TO FIX IF THE EQUIPMENT IS NOT OPERATING PROPERLY. THE PARTS WOULD BE WARRANTY BUT SHE IS OUT OF THE YEAR LABOR CHARGE. THERE IS NOTHING WE CAN DO IF IT IS DUE TO AN OLDER HOME AND NOT WELL INSULATED.IF YOU HAVE ANY QUESTIONS PLEASE FEEL FREE TO GIVE ME A CALL OR SENT ME AN EMAIL.HODGESVILLE HEATING & AIR, INC