Buy 4 Less Tuxedo.com, Incorporated

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We are showing our Customer Care Specialist Andrea C*** was in correspondence with *** *** yesterday, November 3rd Per the conversation, I'm showing our customer *** was refunded for both orders. We have attached the credit memos which show the refunds, dates and totals
Total refund amount: $

Our customer *** *** returned all of his items to the various warehouses that we ship fromFor reference, all returns should always be sent directly back to our main location (per our return policy) for a more timely refundAs instructed to our
customer, we were waiting on confirmation from the vendors in order to process the refund(s)Note: *** *** was refunded $on December 1st for a portion of the return that we received confirmation from the vendor that the items were returned.
Our Customer Care Department was in contact with *** and advised him that we are waiting for confirmation back from the vendors regarding the items that he sent back.
*** *** recently wrote a review on our Companies *** page, which I quickly responded to advising him to please email me or give me a call so that we may look into the remaining balance of his order that needs to be refunded.
I sent *** *** an email regarding his refund, he responded back and he has since been refunded the balance of this order ($193.30)Please Note: All refunds once received back in our warehouse are processed within business days, however, if the item(s) are returned back to our vendors or other locations, this may delay any refunds from being processedIf you require any further information, please do not hesitate to contact meBest Wishes,
Christian S***
Customer Care Manager
***

Hi ***,We appreciate your feedback!I'm very sorry that there was a delay with you receiving your Return Authorization Information. After looking into both of your Orders in our system, I was able to speak with our Customer Care Specialist Alison who confirmed she spoke with you on July 3rd
regarding the Return Authorization information.Per your phone conversation with Allison, the return authorization information was received on your end and you were satisfied with your service.Upon receiving this complaint, Allison followed up with you again to make sure everything was perfect on your endShe confirmed that this complaint was made without your knowledge and that you are 100% Satisfied. To confirm, this complaint was not made by the Customer who purchased the merchandise. We always appreciate feedback and look forward to building a great business relationship.Best Wishes,Christian S***, Operations ManagerBuy4LessTuxedo.comPh: ###-###-####***@buy4lesstuxedo.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We showing a return authorization number was authorized for this customer on August 11th RMA#***).Note: We have a email from the customer from 10/3/inquiring about their refundOur customer care specialist emailed the customer back asking for tracking information indicating the items
were returned back to our locationWe did not hear back from the customer regarding the tracking number We ware more than happy to process the refund if the items were returned back into our locationPer our policy, we need to obtain the tracking number to confirm the items were delivered back to the correct warehouse locationIf the customer can provide the needed tracking number, we can process the refund at once. The order was placed under *** *** and there is no phone number attached to this order for our customer care specialist to reach the customer. Attached Documents:1.) A screen shot of the RMA authorization from August 11th (customer was authorized for a return)2.) Email from our customer care specialist asking for tracking.

Our customer *** *** returned all of his items to the various warehouses that we ship from.For reference, all returns should always be sent directly back to our main location (per our return policy) for a more timely refund.As instructed to our customer, we were waiting on confirmation from
the vendors in order to process the refund(s).Note: *** *** was refunded $on December 1st for a portion of the return that we received confirmation from the vendor that the items were returned. Our Customer Care Department was in contact with *** and advised him that we are waiting for confirmation back from the vendors regarding the items that he sent back. *** *** recently wrote a review on our Companies *** page, which I quickly responded to advising him to please email me or give me a call so that we may look into the remaining balance of his order that needs to be refunded. I sent *** *** an email regarding his refund, he responded back and he has since been refunded the balance of this order ($193.30).Please Note: All refunds once received back in our warehouse are processed within business days, however, if the item(s) are returned back to our vendors or other locations, this may delay any refunds from being processed.If you require any further information, please do not hesitate to contact me.Best Wishes,Christian S*Customer Care Manager***

We want all of our customers to be 100% satisfied with the quality of your tuxedo purchaseIf for any reason you are not pleased with your order, simply Contact Us via phone or email to receive a money back refund.Note: We currently do not provide return labels for merchandise that the
customer may not like or may have ordered incorrectlyWe do however, issue full merchandise credits on all merchandise. After reading the complaint, I listened to the call between *** and Holly (Customer Care Specialist) and at the end of the phone call *** understood our policy and that we do not provide return labels. I left a voice message for *** *** earlier regarding issuing her refund once the items have been returnedOnce *** calls me back at ***, I will make sure that her complaint is resolved.For reference, our policy is listed below:http://www.buy4lesstuxedo.com/easy-returnsLooking forward to hearing back from you.Best Wishes,Christian S*Chief Operating Officer*** ext ***@buy4lesstuxedo.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our customer *** *** returned all of his items to the various warehouses that we ship from.For reference, all returns should always be sent directly back to our main location (per our return policy) for a more timely refund.As instructed to our customer, we were waiting on confirmation from
the vendors in order to process the refund(s).Note: *** *** was refunded $on December 1st for a portion of the return that we received confirmation from the vendor that the items were returned.? Our Customer Care Department was in contact with *** and advised him that we are waiting for confirmation back from the vendors regarding the items that he sent back.? *** *** recently wrote a review on our Companies *** page, which I quickly responded to advising him to please email me or give me a call so that we may look into the remaining balance of his order that needs to be refunded.? I sent *** *** an email regarding his refund, he responded back and he has since been refunded the balance of this order ($193.30).Please Note: All refunds once received back in our warehouse are processed within business days, however, if the item(s) are returned back to our vendors or other locations, this may delay any refunds from being processed.If you require any further information, please do not hesitate to contact me.Best Wishes,Christian S*Customer Care Manager***

We showing a return authorization number was authorized for this customer on August 11th RMA#[redacted]).Note: We have a email from the customer from 10/3/2016 inquiring about their refund. Our customer care specialist emailed the customer back asking for tracking information indicating the items...

were returned back to our location. We did not hear back from the customer regarding the tracking number.  We ware more than happy to process the refund if the items were returned back into our location. Per our policy, we need to obtain the tracking number to confirm the items were delivered back to the correct warehouse location. If the customer can provide the needed tracking number, we can process the refund at once. The order was placed under [redacted] and there is no phone number attached to this order for our customer care specialist to reach the customer. Attached Documents:1.) A screen shot of the RMA authorization from August 11th (customer was authorized for a return)2.) Email from our customer care specialist asking for tracking.

We want all of our customers to be 100% satisfied with the quality of your tuxedo purchase. If for any reason you are not pleased with your order, simply Contact Us via phone or email to receive a money back refund.Note: We currently do not provide return labels for merchandise that the...

customer may not like or may have ordered incorrectly. We do however, issue full merchandise credits on all merchandise. After reading the complaint, I listened to the call between [redacted] and Holly (Customer Care Specialist) and at the end of the phone call [redacted] understood our policy and that we do not provide return labels. I left a voice message for [redacted] earlier regarding issuing her refund once the items have been returned. Once [redacted] calls me back at [redacted], I will make sure that her complaint is resolved.For reference, our policy is listed below:http://www.buy4lesstuxedo.com/easy-returnsLooking forward to hearing back from you.Best Wishes,Christian S[redacted]Chief Operating Officer[redacted] ext [redacted]@buy4lesstuxedo.com

Great selection and service. Had a problem with the first item sent. Upon notifying them, they immediately had a new item sent and arranged for pickup and return of the damaged goods. Very professional...and the cheapest price as well!

We are showing our Customer Care Specialist Andrea C[redacted] was in correspondence with [redacted] yesterday, November 3rd 2016. Per the conversation, I'm showing our customer [redacted] was refunded for both orders. We have attached the credit memos which show the refunds, dates and totals....

Total refund amount: $262.16.

Hi [redacted],We appreciate your feedback!I'm very sorry that there was a delay with you receiving your Return Authorization Information. After looking into both of your Orders in our system, I was able to speak with our Customer Care Specialist Alison who confirmed she spoke with you on July 3rd...

regarding the Return Authorization information.Per your phone conversation with Allison, the return authorization information was received on your end and you were satisfied with your service.Upon receiving this complaint, Allison followed up with you again to make sure everything was perfect on your end. She confirmed that this complaint was made without your knowledge and that you are 100% Satisfied. To confirm, this complaint was not made by the Customer who purchased the merchandise. We always appreciate feedback and look forward to building a great business relationship.Best Wishes,Christian S[redacted], Operations ManagerBuy4LessTuxedo.comPh: ###-###-####[redacted]@buy4lesstuxedo.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Great selection and service. Had a problem with the first item sent. Upon notifying them, they immediately had a new item sent and arranged for pickup and return of the damaged goods. Very professional...and the cheapest price as well!

Excellent customer service. Thank you for having great products and customer service too.