This letter is in response to a complaint submitted to the Revdex.com about our business on 11/22/2015 with an assigned ID of [redacted]. The repairs that were listed in our previous response were those that are listed as water/ leak repairs. One of the leak repairs dated May 7'h, 2015, did require some extensive repairs. Per our records and company software the source of the leak was detected and corrected timely. Due to extensive damage contractors were scheduled and repairs were completed within the following weeks. All of our contractors are fully licensed and accredited in the state where they operate. Furthermore, we require full insurance coverage in order to work on any of our properties. In regards to the Marion County Health Department extension; On November 23'd, 2015 we sent the resident a letter stating that the drywall repairs were scheduled for December 1st' 2015 and carpet and padding replacement was scheduled for December 7'h, 2015. The original date given for us to complete these repairs by the Marion County Health Department was December 14th' 2015. On November 28th' 2015 the resident responded stating that she did not want maintenance or contractors in her home without her presence and asked that all repairs be rescheduled for after she vacates the home. We asked that the Marion County Health Department grant us an extension due to the residents' request of delaying repairs. The health department originally gave us a completion date of December 141h, 2015 and per the residents notice to vacate, she did not pla n to vacate the home until the 15th of December. In regards to the [redacted] waiver for liability, [redacted] liability waiver is a form that [redacted] Company requires any time they replace carpet in an occupied apartment home. [redacted] will not do any work in an occupied home unless this form has been signed by the resident residing in the home. We have given a concession for the rent from the 9th to the 30th of November 2015. The rent amount is $745 divided by 30 (the number of days in November) comes to $24.83 a day. When taking $24.83 times 22 (the number of days from the 9th to the 30th of November) amounts to $546.26. We have also credited her security deposit in the amount of $199.00. The credit from the rent and the security deposit amounts to $745.26. The resident vacated the home on December 3rd, 2015 and is responsible for the rent and utility charge (Utility charge $82.70 for a full month) for this time frame. The rent from December 1st through the 3rd is in the amount of $72.10 and the utility charge for the listed dates is in the amount of $8.00. The charge for the month of December in full is in the amount of $80.10. The $745.26 minus the charges for December in the amount of $80.10 comes to $665.16, which is what the resident has been refunded. The refund check was mailed from our corporate office on December 17th and was cashed by this resident on December 23rd, 2015. Thank you for your time and consideration of our response. Sincerely, Sarah R[redacted] Resident Relations Coordinator
This letter is in response to a complaint submitted to the Revdex.com about our business on 11/22/2015 with an assigned ID of [redacted]. The repairs that were listed in our previous response were those that are listed as water/ leak repairs. One of the leak repairs dated May 7'h, 2015, did require some extensive repairs. Per our records and company software the source of the leak was detected and corrected timely. Due to extensive damage contractors were scheduled and repairs were completed within the following weeks. All of our contractors are fully licensed and accredited in the state where they operate. Furthermore, we require full insurance coverage in order to work on any of our properties. In regards to the Marion County Health Department extension; On November 23'd, 2015 we sent the resident a letter stating that the drywall repairs were scheduled for December 1st' 2015 and carpet and padding replacement was scheduled for December 7'h, 2015. The original date given for us to complete these repairs by the Marion County Health Department was December 14th' 2015. On November 28th' 2015 the resident responded stating that she did not want maintenance or contractors in her home without her presence and asked that all repairs be rescheduled for after she vacates the home. We asked that the Marion County Health Department grant us an extension due to the residents' request of delaying repairs. The health department originally gave us a completion date of December 141h, 2015 and per the residents notice to vacate, she did not pla n to vacate the home until the 15th of December. In regards to the [redacted] waiver for liability, [redacted] liability waiver is a form that [redacted] Company requires any time they replace carpet in an occupied apartment home. [redacted] will not do any work in an occupied home unless this form has been signed by the resident residing in the home. We have given a concession for the rent from the 9th to the 30th of November 2015. The rent amount is $745 divided by 30 (the number of days in November) comes to $24.83 a day. When taking $24.83 times 22 (the number of days from the 9th to the 30th of November) amounts to $546.26. We have also credited her security deposit in the amount of $199.00. The credit from the rent and the security deposit amounts to $745.26. The resident vacated the home on December 3rd, 2015 and is responsible for the rent and utility charge (Utility charge $82.70 for a full month) for this time frame. The rent from December 1st through the 3rd is in the amount of $72.10 and the utility charge for the listed dates is in the amount of $8.00. The charge for the month of December in full is in the amount of $80.10. The $745.26 minus the charges for December in the amount of $80.10 comes to $665.16, which is what the resident has been refunded. The refund check was mailed from our corporate office on December 17th and was cashed by this resident on December 23rd, 2015. Thank you for your time and consideration of our response. Sincerely, Sarah R[redacted] Resident Relations Coordinator