We showing a return authorization number was authorized for this customer on August 11th RMA# [redacted] ).Note: We have a email from the customer from 10/3/inquiring about their refundOur customer care specialist emailed the customer back asking for tracking information indicating the items were returned back to our locationWe did not hear back from the customer regarding the tracking number? We ware more than happy to process the refund if the items were returned back into our locationPer our policy, we need to obtain the tracking number to confirm the items were delivered back to the correct warehouse locationIf the customer can provide the needed tracking number, we can process the refund at once.? The order was placed under [redacted] and there is no phone number attached to this order for our customer care specialist to reach the customer.? Attached Documents:1.) A screen shot of the RMA authorization from August 11th (customer was authorized for a return)2.) Email from our customer care specialist asking for tracking.?
Hi ***,We appreciate your feedback!I'm very sorry that there was a delay with you receiving your Return Authorization InformationAfter looking into both of your Orders in our system, I was able to speak with our Customer Care Specialist Alison who confirmed she spoke with you on July 3rd regarding the Return Authorization information.Per your phone conversation with Allison, the return authorization information was received on your end and you were satisfied with your service.Upon receiving this complaint, Allison followed up with you again to make sure everything was perfect on your endShe confirmed that this complaint was made without your knowledge and that you are 100% SatisfiedTo confirm, this complaint was not made by the Customer who purchased the merchandiseWe always appreciate feedback and look forward to building a great business relationship.Best Wishes,Christian S [redacted] , Operations ManagerBuy4LessTuxedo.comPh: ###-###-#### [redacted] @buy4lesstuxedo.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ?
We want all of our customers to be 100% satisfied with the quality of your tuxedo purchaseIf for any reason you are not pleased with your order, simply Contact Us via phone or email to receive a money back refund.Note: We currently do not provide return labels for merchandise that the customer may not like or may have ordered incorrectlyWe do however, issue full merchandise credits on all merchandiseAfter reading the complaint, I listened to the call between [redacted] and Holly (Customer Care Specialist) and at the end of the phone call [redacted] understood our policy and that we do not provide return labelsI left a voice message for [redacted] earlier regarding issuing her refund once the items have been returnedOnce [redacted] calls me back at [redacted] , I will make sure that her complaint is resolved.For reference, our policy is listed below:http://www.buy4lesstuxedo.com/easy-returnsLooking forward to hearing back from you.Best Wishes,Christian S [redacted] Chief Operating Officer [redacted] ext [redacted] @buy4lesstuxedo.com
We showing a return authorization number was authorized for this customer on August 11th RMA# [redacted] ).Note: We have a email from the customer from 10/3/inquiring about their refundOur customer care specialist emailed the customer back asking for tracking information indicating the items were returned back to our locationWe did not hear back from the customer regarding the tracking number? We ware more than happy to process the refund if the items were returned back into our locationPer our policy, we need to obtain the tracking number to confirm the items were delivered back to the correct warehouse locationIf the customer can provide the needed tracking number, we can process the refund at once.? The order was placed under [redacted] and there is no phone number attached to this order for our customer care specialist to reach the customer.? Attached Documents:1.) A screen shot of the RMA authorization from August 11th (customer was authorized for a return)2.) Email from our customer care specialist asking for tracking.?
Hi ***,We appreciate your feedback!I'm very sorry that there was a delay with you receiving your Return Authorization InformationAfter looking into both of your Orders in our system, I was able to speak with our Customer Care Specialist Alison who confirmed she spoke with you on July 3rd regarding the Return Authorization information.Per your phone conversation with Allison, the return authorization information was received on your end and you were satisfied with your service.Upon receiving this complaint, Allison followed up with you again to make sure everything was perfect on your endShe confirmed that this complaint was made without your knowledge and that you are 100% SatisfiedTo confirm, this complaint was not made by the Customer who purchased the merchandiseWe always appreciate feedback and look forward to building a great business relationship.Best Wishes,Christian S [redacted] , Operations ManagerBuy4LessTuxedo.comPh: ###-###-#### [redacted] @buy4lesstuxedo.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ?
We want all of our customers to be 100% satisfied with the quality of your tuxedo purchaseIf for any reason you are not pleased with your order, simply Contact Us via phone or email to receive a money back refund.Note: We currently do not provide return labels for merchandise that the customer may not like or may have ordered incorrectlyWe do however, issue full merchandise credits on all merchandiseAfter reading the complaint, I listened to the call between [redacted] and Holly (Customer Care Specialist) and at the end of the phone call [redacted] understood our policy and that we do not provide return labelsI left a voice message for [redacted] earlier regarding issuing her refund once the items have been returnedOnce [redacted] calls me back at [redacted] , I will make sure that her complaint is resolved.For reference, our policy is listed below:http://www.buy4lesstuxedo.com/easy-returnsLooking forward to hearing back from you.Best Wishes,Christian S [redacted] Chief Operating Officer [redacted] ext [redacted] @buy4lesstuxedo.com