Buy Right Auto Sales

The customer has had the vehicle for almost two monthsWe offered Ms [redacted] extended warranty at time of purchase and Ms [redacted] declinedThe Arizona law A.R.S44-states they have days or miles, so now two months later we are not responsible for the repairs of her vehicleWe offered Ms [redacted] a discount in good faith and she declined also we do not know how the vehicle was driven while in her possession in the two months, it is a high performance vehicleOnce a vehicle is sold the responsibility falls on the customer after the day mile periodWe are not an unscrupulous dealership as she states, we did offer to help her with the cost, even though we have no liability after the day and mile and she declinedGilbert M V [redacted] **Owner

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Both myself and my husband have made many phone calls and left numerous voice messages and text messages to the owner, [redacted] , of Buy Right Auto Sales in which she does not respond back She has been made aware that the agreement was that original license plate was to be returned to me with registration for it Instead, I received a new license plate I finally, after over about weeks, received the original license plate but no registration or sticker for it I called the car dealership and made [redacted] , [redacted] 's secretary, aware of this situation She stated that I can go to a DMV and take care of it myself, which was told to my via voice mail Also, the DVD entertainment system is still not working This was to be fixed as in written agreement I took 3/of a day off of work to take the vehicle to [redacted] in which [redacted] told me she had already paid to take care of this They told me at the audio shop that it was working when they had seen it before I bought it It was not working even before I purchased the vehicle Now I am waiting, again, for someone to take responsibility to repair the DVD system as it should have been working prior to even purchasing the vehicle [redacted] avoids every phone call and text message we leave her and is very rude when I have happened to talk to her in the past at the auto dealership, not abiding by what she has promised verbally and in writing Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below sorry for the late response I got your email but the problem it was that it was difficult to reply and did not understood how tooNow i'm replying you direct emailThe dealership contacted me the same day that you guys visit themThe manager told me why did I complain to Revdex.com and could had come to the dealership first place I told her I had visit the dealership multiple times and got sent home supposedly the car running okayLater she mention the car had warranty for year but the down side only cover thousands mileswe are half way that and our appointment is this Thursday of 8/27/By the time we are going to max outThe guy who sold the car was rudeBy a chance would get solve if we don't reach the thousand miles Regards, [redacted]

I would like to warn others of my experience This establishment gives the impression that they are here for your best interest and will do anything to please youHowever, once they sell you on a vehicle, they pretty much will do anything to dismiss youSure they will help yous as long as an issue irises within the day warranty but then they will ignore your calls, messages, and hide from youThe vehicle I purchased broke down the first day and then they rectify it after them having it for a few weeksThen it broke down other times and guess what? It was no longer their issue because it was outside the day warrantyI had to sell this vehicle for half the price I purchased it because as they stated and I signed a form indicating "No refunds, buy as is." This company is crooked as they come, don't be fooledCustomer service is not in their vocabulary

Customer *** *** purchased a Bmw 335I, Vin: ***, from us, Buy Right Auto Sales, LLC, on February 11, and took possession of the vehicle on the same day The Vehicle was inspected prior to selling it On February 14, Ms*** signed the contract for
purchase of the vehicle and we offered her extended warranty for her to purchase from us and she declined the warranty and signed the waiver We explained to her these are used vehicles with only day mile warranty at time of purchase as stated in the Arizona Statues A.R.S44- On April 14th Ms*** phoned the office and spoke to the General Manager, Juanita V***, to have her vehicle towed in to see the mechanic hereThe vehicle was towed on that day and the mechanic inspected it the next day following and found it had a blown head gasket A quote was given to her by *** *** for $to have it fixedMs***'s mother came in on April 22nd I offered to give her a discount and dropped the price to $She said she would have the vehicle towed to her own mechanic because her mechanic told her it was only a water pump issue, which was replaced in January by *** *** ***, so the customer later had the vehicle picked up that day Ms*** phoned later upset and stated we sold her a bad car I explained to her again the vehicle is a used vehicle and if it was bad it would have had a problem at the beginning of when she took the vehicleThere is no way a vehicle with a bad head gasket would run for almost (two) monthsWe do not know what kind of stress was put on the vehicle while driving it in the time the customer had itWe are not responsible for any part of the customer's claim. Gilbert M V***, jrOwner

The owner, Mr V*** knows that cars should not break down with a engine (head gasket) problem when it is driven less than miles This only is the result of selling unsafe, dangerous and potential hazardous vehicles Whether the warranty was purchased or not engines do not blow out after such a short period unless there were deferred maintenance and unscrupulous business tactics to dupe me into buying this car Gilbert V*** claims the water pump was changed in December and its already bad, and needed replacing along with the blown head gasket Buy rights mechanic diagnosed These problems are huge in comparison to the price of the car They take no ownership of theirs inactions to properly maintain or fix potential issues before selling shotty vehicles to good peopleessentialially endangering customers These business practices are notorious by Mr V*** There's no accountability and dealers like these will be showcased for the public to be safe and not taken by these unethical and dishonest sorts of dealerships

Buy Right Auto Sales responding to complaint #***, Buy Right Auto Sales had a hard time getting ahold of Mr.*** to set up an appointment for his vehicle to come Buy Right Auto Sales set up appointment and Mr.*** failed to show.Buy Right Auto Sales vehicles all come with a month warranty on top of the implied warranty which is miles or 15days of purchases which Mr*** hadThey only problem that Buy Right Auto Sales knew of was the battery which Buy Right Auto Sales replaced.Buy Right Auto Sales spoke with Mr*** 08/27/to comfirm appointment which again canceled so this will be another no show and each time there is a canceled appointment Buy Right Auto Sales is still responsible to pay the mechanic which is 80.00 Buy Right Auto Sales has paid a total of due to the canceled appointments . Mr*** stated didn't know when can bring vehicle and lives miles from dealershipBuy Right Auto Sales is tying to RESLOVE the problem but Mr *** is failing to COMMIT to appointments, Mr*** STATED the vehicle has all theses issues, but is continuing to driving the vehicle everyday and put over miles on it and wont commit to the appointments. It is Buy Right Auto Sales Goal to Keep Our Customers HAPPY and SATISFIED .. ...Any Questions Please contact Salina ###-###-#### or email ***

I just purchased my 2nd vehicle with Buy Right. My first one was totaled last month. When everyone else told me no, Buy Right not only said yes, but I had options from some very good used cars. Veronica is the Owner and she was very knowledgeable and her connections with the financing companies are PHENOMENAL! I never felt uncomfortable during either visit. I didn't have any issues with the first car or my current car. The staff is very supportive and they do not have that weird "Car Salesman" persona. I pray that I do not lose my current baby to another accident but I am definitely a forever customer. I highly recommend this company.

Buy Right Auto Sales is responding to complaint #[redacted]......In regards to the customer complaints we have taken care of every issue that the customer address to us...We also had customer and dealer signed a we owe agreement which I have included...We do have the documents in  the...

attachments ...Buy Right Auto Sales sent out the plates and  registration and a check that will cover the leather gear ...Buy Right Auto Sales did comply within timley manner...  I have all paper work showing that the customer bought the car on a As Is agreement,  I have also attach. We try to help all our customers as much as we can. Buy Right Auto Sales has fulfilled all written and verbal issues with customer on this matter.
 
1. We had her plates processed and attach her personal plate
 
2. We gave her new tires.
 
3. I sent her a check for the leather gear bag as we discussed.
 
4. Fix DvD palyer on radio. 
---------- Forwarded message ----------
From: <[email protected]>
Date: Thu, Oct 16, 2014 at 3:51 PM
Subject: Complaint # [redacted]
To: [email protected]
   Buy Right Auto Sales is responding to complaint #[redacted]......In regards to the customer complaints we have taken care of every issue that the customer address to us...We also had customer and dealer signed a we owe agreement which I have included...We do have the documents in  the attachments ...Buy Right Auto Sales sent out the plates and  registration and a check that will cover the leather gear ...Buy Right Auto Sales did comply within timley manner...  I have all paper work showing that the customer bought the car on a As Is agreement,  I have also attach. We try to help all our customers as much as we can. Buy Right Auto Sales has fulfilled all written and verbal issues with customer on this matter.
 
1. We had her plates processed and attach her personal plate
 
2. We gave her new tires.
 
3. I sent her a check for the leather gear bag as we discussed.
 
4. Fix DvD palyer on radio. 
 
 
3 Attachments
 
 
 
 
 
 
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Both myself and my husband have made many phone calls and left numerous voice messages and text messages to the owner, [redacted], of Buy Right Auto Sales in which she does not respond back.  She has been made aware that the agreement was that original license plate was to be returned to me with registration for it.  Instead, I received a new license plate.  I finally, after over about 8 weeks, received the original license plate but no registration or sticker for it.  I called the car dealership and made [redacted]'s secretary, aware of this situation.  She stated that I can go to a DMV and take care of it myself, which was told to my via voice mail.  Also, the DVD entertainment system is still not working.  This was to be fixed as in written agreement.  I took 3/4 of a day off of work to take the vehicle to [redacted] in which [redacted] told me she had already paid to take care of this.  They told me at the audio shop that it was working when they had seen it before I bought it.  It was not working even before I purchased the vehicle.  Now I am waiting, again, for someone to take responsibility to repair the DVD system as it should have been working prior to even purchasing the vehicle.  [redacted] avoids every phone call and text message we leave her and is very rude when I have happened to talk to her in the past at the auto dealership, not abiding by what she has promised verbally and in writing.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
sorry for the late response I got your email but the problem it was that it was difficult to reply and did not understood how too. Now i'm replying you direct email. The dealership contacted me the same day that you guys visit them. The manager told me why did I complain to Revdex.com and could had come to the dealership first place.  I told her I had visit the dealership multiple times and got sent home supposedly the car running okay. Later she mention the car had warranty for 2 year but the down side only cover 3 thousands miles. we are half way that and our appointment is this Thursday of 8/27/2015. By the time we are going to max out. The guy who sold the car was rude. By a chance would get solve if we don't reach the 3 thousand miles.
Regards,
[redacted]

The customer has had the vehicle for almost two months. We offered Ms. [redacted] extended warranty at time of purchase and Ms. [redacted] declined. The Arizona law A.R.S. 44-1267 states they have 15 days or 500 miles, so now two months later we are not responsible for the repairs of her vehicle. We offered Ms. [redacted] a discount in good faith and she declined also we do not know how the vehicle was driven while in her possession in the two months, it is a high performance vehicle. Once a vehicle is sold the responsibility falls on the customer after the 15 day 500 mile period. We are not an unscrupulous dealership as she states, we did offer to help her with the cost, even though we have no liability after the 15 day and 500 mile and she declined. Gilbert M V[redacted]Owner

Buy Right Auto Sales responding to complaint #[redacted],Customer had warranty on the vehicle the day he purchased the warranty coverage is day 1 mile one  , Buy Right Auto Sales purchased a 2 year warranty for the customer that allows the customer to go to any mechanic shop...

they choose, also replace battery and set an appointment for customer to come in and customer failed to come in ... Buy Right Auto Sales recently contacted customer to set another appointment to come in to look over vehicle. Our Goal is to Always keep our customers HAPPY and SATISFIED....Any Questions Please Contact Salina ###-###-#### or [redacted].

Buy Right Auto Sales is responding to complaint #[redacted]......In regards to the customer complaints we have taken care of every issue that the customer address to us...We also had customer and dealer signed a we owe agreement which I have included...We do have the documents in  the...

attachments ...Buy Right Auto Sales sent out the plates and  registration and a check that will cover the leather gear ...Buy Right Auto Sales did comply within timley manner...  I have all paper work showing that the customer bought the car on a As Is agreement,  I have also attach. We try to help all our customers as much as we can. Buy Right Auto Sales has fulfilled all written and verbal issues with customer on this matter.

 

1. We had her plates processed and attach her personal plate

 

2. We gave her new tires.

 

3. I sent her a check for the leather gear bag as we discussed.

 

4. Fix DvD palyer on radio. 

---------- Forwarded message ----------

From: <[email protected]>

Date: Thu, Oct 16, 2014 at 3:51 PM

Subject: Complaint # [redacted]

To: [email protected]

   Buy Right Auto Sales is responding to complaint #[redacted]......In regards to the customer complaints we have taken care of every issue that the customer address to us...We also had customer and dealer signed a we owe agreement which I have included...We do have the documents in  the attachments ...Buy Right Auto Sales sent out the plates and  registration and a check that will cover the leather gear ...Buy Right Auto Sales did comply within timley manner...  I have all paper work showing that the customer bought the car on a As Is agreement,  I have also attach. We try to help all our customers as much as we can. Buy Right Auto Sales has fulfilled all written and verbal issues with customer on this matter.

 

1. We had her plates processed and attach her personal plate

 

2. We gave her new tires.

 

3. I sent her a check for the leather gear bag as we discussed.

 

4. Fix DvD palyer on radio. 

 

 
3 Attachments

 

 

 

 

 

 
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I would like to warn others of my experience. This establishment gives the impression that they are here for your best interest and will do anything to please you. However, once they sell you on a vehicle, they pretty much will do anything to dismiss you. Sure they will help yous as long as an issue irises within the 14 day warranty but then they will ignore your calls, messages, and hide from you. The vehicle I purchased broke down the first day and then they rectify it after them having it for a few weeks. Then it broke down 7 other times and guess what? It was no longer their issue because it was outside the 14 day warranty. I had to sell this vehicle for half the price I purchased it because as they stated and I signed a form indicating "No refunds, buy as is." This company is crooked as they come, don't be fooled. Customer service is not in their vocabulary.

Buy Right Auto Sales responding to complaint #[redacted], Buy Right Auto Sales had a hard time getting ahold of Mr.[redacted] to set up an appointment for his vehicle to come . Buy Right Auto Sales set up appointment and Mr.[redacted] failed to show.Buy Right Auto Sales vehicles all come with a 3 month warranty on top of the implied warranty which is 500 miles or 15days of purchases which Mr. [redacted] had. They only problem that Buy Right Auto Sales knew of was the battery which Buy Right Auto Sales replaced.Buy Right Auto Sales spoke with Mr. [redacted] 08/27/15 to comfirm appointment which again canceled so this will be another no show and each time there is a canceled appointment Buy Right Auto Sales is still responsible to pay the mechanic which is 80.00 Buy Right Auto Sales has paid a total of 160.00 due to the canceled appointments . Mr. [redacted] stated didn't know when can bring vehicle and lives 2 miles from dealership. Buy Right Auto Sales is tying to RESLOVE the problem but Mr [redacted] is failing to COMMIT to appointments, Mr. [redacted] STATED the vehicle has all theses issues, but is continuing to driving the vehicle everyday and put over 5000 miles on it and wont commit to the appointments. It is Buy Right Auto Sales Goal to Keep Our Customers HAPPY and SATISFIED .. ...Any Questions Please contact Salina ###-###-#### or email [redacted]....

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

sorry for the late response I got your email but the problem it was that it was difficult to reply and did not understood how too. Now i'm replying you direct email. The dealership contacted me the same day that you guys visit them. The manager told me why did I complain to Revdex.com and could had come to the dealership first place.  I told her I had visit the dealership multiple times and got sent home supposedly the car running okay. Later she mention the car had warranty for 2 year but the down side only cover 3 thousands miles. we are half way that and our appointment is this Thursday of 8/27/2015. By the time we are going to max out. The guy who sold the car was rude. By a chance would get solve if we don't reach the 3 thousand miles.

Regards,

I just purchased my 2nd vehicle with Buy Right. My first one was totaled last month. When everyone else told me no, Buy Right not only said yes, but I had options from some very good used cars. Veronica is the Owner and she was very knowledgeable and her connections with the financing companies are PHENOMENAL! I never felt uncomfortable during either visit. I didn't have any issues with the first car or my current car. The staff is very supportive and they do not have that weird "Car Salesman" persona. I pray that I do not lose my current baby to another accident but I am definitely a forever customer. I highly recommend this company.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Both myself and my husband have made many phone calls and left numerous voice messages and text messages to the owner, [redacted], of Buy Right Auto Sales in which she does not respond back.  She has been made aware that the agreement was that original license plate was to be returned to me with registration for it.  Instead, I received a new license plate.  I finally, after over about 8 weeks, received the original license plate but no registration or sticker for it.  I called the car dealership and made [redacted]'s secretary, aware of this situation.  She stated that I can go to a DMV and take care of it myself, which was told to my via voice mail.  Also, the DVD entertainment system is still not working.  This was to be fixed as in written agreement.  I took 3/4 of a day off of work to take the vehicle to [redacted] in which [redacted] told me she had already paid to take care of this.  They told me at the audio shop that it was working when they had seen it before I bought it.  It was not working even before I purchased the vehicle.  Now I am waiting, again, for someone to take responsibility to repair the DVD system as it should have been working prior to even purchasing the vehicle.  [redacted] avoids every phone call and text message we leave her and is very rude when I have happened to talk to her in the past at the auto dealership, not abiding by what she has promised verbally and in writing.

Regards,[redacted]

Buy Right Auto Sales responding to complaint #[redacted],Customer had warranty on the vehicle the day he purchased the warranty coverage is day 1 mile one  , Buy Right Auto Sales purchased a 2 year warranty for the customer that allows the customer to go to any mechanic shop...

they choose, also replace battery and set an appointment for customer to come in and customer failed to come in ... Buy Right Auto Sales recently contacted customer to set another appointment to come in to look over vehicle. Our Goal is to Always keep our customers HAPPY and SATISFIED....Any Questions Please Contact Salina ###-###-#### or [redacted].