Buy Rite Thrift

Company states: We were trying to figure out and talk to the employees hereWe wanted to take care of her regardlessWe tried calling her multiple times but no availWe have not got a call back so we are waiting for her to respond to the Revdex.com

Review: I bought a small square table and a dark wood framed futon with an almost new looking floral patterned couch pillows 6 of them, I paid for everything and since they would not fit in my car the cashier told me I had 2 days to pick my furniture, when I came to pick up my table and wooden framed futon were loaded and I said "you didn't bring my 6 cushions that I paid for , so they went to look in the ware house and when he came out he said "I can't find you cushions so I will tell my supervisor and see what we can do", so he comes back and says theirs nothing they can do about my missing cushions and we don't do refunds and no store credit either, as far as they were concerned I had no recourse for their losing or stealing the my already paid for merchandise that had not even left their store yet!!! This is called theft and fraud to say the least and if I don't get my money back I will take them to court. They are practicing reverse shoplifting, telling customers their purchases are safe and then they steal you stuff and have the nerve to tell me Too bad, that's are "policy".Desired Settlement: I think their "policy" regarding no refund even if your purchase is stolen before you can take it from the premises is completely and clearly theft and negligence,and then your verbally abused when you try to reason with them.I have never had this experience at a retail store before it's just complete contempt and abuse of my right to pay and get what I paid for!!!

Business

Response:

Company states: We were trying to figure out and talk to the employees here. We wanted to take care of her regardless. We tried calling her multiple times but no avail. We have not got a call back so we are waiting for her to respond to the Revdex.com.