Buy Safe Inc

Hello,We received a call from the this buyerWhen returning her call, she did not want to give us a chance to assist her as she did not allow us to get a word inShe went on to say how she was going to report us to the Revdex.com and other partiesThen she hung up the phoneWe never had the opportunity
to hear her complaint. She still has the option to file a dispute by logging into the account she created with us on January 23rd 2015, and click on the "file a Dispute" link.If a dispute is not filed, the guarantee cannot be enforced.Thank You

Per our policy,If the buyer would like our assistance with getting a resolution from the merchant she placed her order withShe must follow the process we have outlined to file a disputeShe must log into the account she created with us on January 23rd 2015, and click on the "file a Dispute" link. Regards,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

buySAFE guarantees the merchants policies/terms and
conditions. When the buyer placed his order with the merchant, he agreed to
those policies. buySAFE cannot force a merchant to change or go outside...

of
those policies.
The merchant’s terms clearly state their policy, which
I’ve copied below:
Link: http://www.compressionsale.com/return-policy.html15% order processing charges will be
deducted from refund. A $6.95 shipping charge will be applied to all exchanges
which originally qualified for free shipping. A $9.95 shipping charge will be
applied to exchanges of 3 items or more. Prices on exchanges will be based on
website price at the time the exchange was requested. This policy is subject to
change without prior notice. [redacted]
products can only be returned within 30 days of receipt for an exchange or
store credit if NOT worn. The following brands only qualify for an exchange if
not worn: [redacted](30 day policy), Maternity, [redacted]
, [redacted]
Basic, [redacted], T[redacted],
[redacted]'s, [redacted],
[redacted].
Any [redacted] items that worn
or tried on are not exchangeable or refundable. Exceptions of non-returnable
items include: anti-embolism stockings, wound care, plastic post surgical,
sport socks can only be exchanged, farrow
medical wraps, and products dyed to order. Shipping charges are non-refundable.
Orthopedic items can only be exchanged or offered a store credit with no
expiration date. After an order is placed by phone or through the website, the
customer has a short opportunity to change their order by giving us a call. We
are not responsible for incorrect orders placed by customers over the phone or
website.
We’ve abided by our guarantee. Thank You,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: When checking with Revdex.com and seeing how many complaints BuySafe has against them for NOT giving the Purchase Guarantee they offer on all [redacted] sales, furthermore, and after having made 3 attempts to file a claim with them and never received a response until I threathened to turn them into the Revdex.com, I feel this company should be contacting me.   Buysafe needs to honor I have tried 3 times to file a claim and they never responded to any of them until a threat of Revdex.com compaint was told to them - they should contact me, the consumer.  In the meantime I am really do not need Buysafe to honor a claim any longer, my purchase was made on a credit card and my credit card company is standing behind me, the consumer.  Buysafe is just trying to play the game with the Revdex.com complaint that as long as they respond to the Revdex.com complaint, they are trying to make themselves look good.  They should be contacting me for a second time since I tried filing the claim with them THREE (#) times.
Regards,
[redacted]

From: Norton Shopping Guarantee Support<[email protected]>Date: Wed, Feb 15, 2017 at 1:35 PMSubject: RE: cid [redacted] / [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Hello [redacted], You did not give us enough information to be able to identify the...

person in question. Please provide us with the following: Email address:Website his order was placed with:Order number:Norton Shopping Guarantee number: We also never received the link to the Revdex.com dispute you mentioned that this buyer opened. Regards, India F[redacted]Norton Shopping Guarantee.[redacted]Arlington, VA, [redacted]Phone: ###-###-####[email protected]

Review: I purchased a mattress from an on-line company [redacted]) which BuySafe represents and offers consumers protection for their online purchases. The on-line store advertised my purchase as latex layer over foam. When I received this mattress, the label stated that it is 100% polyurethane foam. This is inconsistent from what was advertised. I provided BuySafe with my correspondence from the Board of Consumer Affairs which states that BY LAW if a mattress contains latex, it must be listed as such on the label, as well as the percentage of such material. Therefore, I have no evidence that my mattress contained any latex, because according to labeling it did not. Also, according to the Board of Consumer Affairs, latex is NOT the same material as polyurethane foam, even if it is synthetic (which the seller claims was in the mattress). I attempted to resolve issue with the seller and they required me to ship mattress back to them for a refund--the cost would have been hundreds of dollars for me to do this. Then they agreed to refund me 20% of price instead (which would be about $72). This was not acceptable to me. BuySafe should protect the consumers if what was advertised is not what was received (false advertising), however, BuySafe states that I did received what I ordered. How can they make this claim if the mattress labeling states something different than what is advertised? The on-line company which sold the mattress is not abiding by the law and should be responsible for return shipping or refund at least 50% of mattress cost for false advertising.Desired Settlement: I would like BuySafe to abide by their claim to protect consumers from on-line companies which do not deliver what they advertise. BuySafe states they pay up to $1000. My mattress cost was $359. I would be satisfied with at least 50% of that back.

Business

Response:

buySAFE guarantees that the merchant will fulfill the order placed by the

buyer. We also guarantee that if there is an issue the merchant will abide by

the policy set forth on their website to resolve any issues. This buyer’s

dispute was escalated to our claims department for final review. Based on the

information presented by the buyer, as well as the merchant’s policy that the

buyer agreed to when placing their order. We found that the merchant did as

promised based on those policies. The merchant offered the buyer a resolution based

on said policies, but the buyer refused to accept. The buyer also sold the

merchandise in question.

Review: I ordered through this company for [redacted]. I have not received payment nor will they answer correspondence. They charged my card and I either want the product or a refund.

Business

Response:

Hello,

This company is not performing any useful function. For transactions that are processed successfully they just make money. However I ordered an item that never arrived and after trying to contact the seller directly and via BuySafe I never received any response from the seller. BuySafe's actions simply amounted to sending messages to the seller on my behalf (which I was already doing). I don't know if they ever actually got a response from the seller. This was during the reporting phase and I would have to file a claim with them if the seller didn't get me the item. After being told I had to keep waiting for the seller to respond (about 45 days after placing the order) I gave up on them and raised the issue with [redacted]. Within two days the seller responded to them and refunded my purchase price, including the BuySafe cost.
This company doesn't seem to have any pull with the companies they "insure" and just adds cost to the transaction. Skip them and work with your credit card company. Sellers pay attention to the companies that deal with them getting their money.

Review: Product was sold from [redacted]. They are backed by Buysafe to ensure the happiness and fairness for the consumer. The product sold from [redacted] was received damaged and has a speedometer that is not calibrated correctly. The scooter was bought new. Still today after over 2 months of fighting with [redacted] and buysafe, buysafe offered no way of settling or helping to solve this issue with [redacted] offered 25.00 dollars for to damaged parts and a miscalibrated speedometer.Desired Settlement: For them to justify the defects of the product sold from buysafe and settle with a partial adjustment to the purchase price as they defects are manageable but do affect resale and overall satisfaction.

Business

Response:

The buyer

filed a dispute with buySAFE that was later escalated to our claims department

for a resolution. buySAFE guarantees the merchants terms and conditions that

they have set forth on their website. Based on the details and information

provided by the buyer as well as the terms and conditions of the merchant (that

the buyer agreed to when placing his order). It was determined by our claims

department that the merchant fulfilled their terms and conditions and also offered

the buyer a resolution based on those terms.

Review: I contacted Buy Safe about a problem with a purchase on line that was "gauranteed" by buy safe on 8/10/2012. I did this by phone

an they responded on 8/13/2013. The Buy safe contract expired on the 12th so now they will not honor their obligation. I feel that

this service is nothing but a scam. I returned the product and contacted both companies prior to 30 days of sale. I have been

VERY DISSATISFIED with the response, performance and attitudes of both companies.Desired Settlement: Refund of entire purchces price includind shipping and handling. $51.12 I feel that BuySafe also should also bear the cost of return shipping of the product

to the Merchant since both the merchant and BuySafe have been completly unwilling to provide a "Safe Buy".

Business

Response:

The buyer received an email from buySAFE on July 13th 2013 that included

information on the benefits of the 30day guarantee received. A problem

transaction must be registered and filed through our website within the

eligibility period. This was not done by the buyer. Information on how to

report a problem can also be found on our website as well as the seal that

appears on the merchant’s website the original order was placed on.

Once the guarantee has expired there is nothing that buySAFE can enforce.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I call this business on August 10, 2013 alerting the as to the problems with the "safe buy" with [redacted]. I was not

asked to go to the web site and file a written complaint, only how can we help was thw response. Their help was only to say the time had expired. I feel the less than

honorable tactics of this company is deplorable and I feel this operation is nothing more than a scam that will look for ANY reason to not make a "safe buy

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I do not accept your email response.....This response is improper...it must come through the

Review: I purchased a product through a company called CertaintyStores.com which after 2 weeks have still not reposned to any phone calls nor emails to myself about a product in purchased through them. I purchased "insurance" throught this buy safe company to ASSURE I would either receive my correct product or my money back. I have tried several times to contact BuySafe and you seem to never get a hold of any one. Almost like trying to contact the company I purchased the product through. I followed all of their plans to have my money retunred to me but they basically tell me even though I purchased this product and have yet to receive it and both parties have have still had no luck contacting this "buisness'. I have to still continue to wait and Im told even though I have not received my product I could very well not receive my money back. Its all up to a commity. Why should a customer wait over a month to receive their money back. If you have contacted them with no reply. Why shoud a customer WHO IS PAYING YOU have to wait to receive somethig that belongs to them in the first place. This in my opinion is a scam and just a way to rip you off of more of your hard earned money. Dont waste the little bit of money you will pay this company for the even larger headache they will give you. I assumed a buisnees would work for you. This buisness you have to hold their hand every step of the way to inform them of their job.Desired Settlement: MY FULL REFUND OF THE PURCHASED ITEMS PRICE. I never received it so why should I receive anything less then that.

Business

Response:

Our company guarantees

that the merchant will abide by their terms and conditions and deliver the

item. The merchant communicated with the buyer via the buySAFE dispute

dashboard on multiple occasions regarding the delivery. The merchant has proof

via tracking information that the package was delivered via [redacted]. The tracking

number is as follows

Review: buySAFE, inc., guaranteed the lowest purchase price for 30 days for a mattress that I bought via [redacted]. 19 days after my purchase on 4/22/13, [redacted] advertised the exact same mattress, same brand, same model, same name, same queen size for $89.80 less than the price I paid . I sent a screen shot from that day on [redacted] with the lower price and a PDF copy of my invoice from 4/3/13. BuySAFE then said they would finish processing my claim when I sent a screen shot with the price of a box spring, even though I had not purchased them AS a "set" offer, but as two pieces. Still, I sent them the screen shot with both prices which was now over $150 less than my invoice. At that point instead of honoring their buySAFE lowest price guarantee , they rejected further completion of processing my claim and their contract obligations and instead without explanation referred me to follow-up on my own with [redacted], who is not the contractual agent of the guarantee...buySAFE is the guarantor agent and holds sole responsibility for their guarantee.Desired Settlement: Live up to the obligations of their low price guarantee. Refund up to $100 per stated terms of safeBUT low price guarantee contract, and an apology for terrible customer service, and trying to wear down customers from actualizing the benefits of their "supposed" buy safe guarantees. Shameful.

Business

Response:

Hello,

The merchant [redacted] provides all of their

shoppers with a buySAFE guarantee. One of the benefits of the buySAFE guarantee

is our low price claim. If the price drops on the same exact item the buyer

purchased from a buySAFE guaranteed merchant we will pay the difference up to

$100. We require the buyer to provide us with a copy of their receipt showing

proof of purchase as well as a screenshot of the lower priced item.

The buyer submitted a claim and it was confirmed on

May 2nd with the merchant [redacted] that what he submitted as the lower

price was not the same thing as his original purchase. Based on the claim

provided and the confirmation from the merchant, the buyers low price claim was

denied.

The below email was sent to the buyer on May 2nd

letting him know that the merchant agreed to assist him directly with his low

price claim.

From: Customer Support

Sent: Thursday, May 02, 2013 10:09 AM

To: [redacted]

Subject: RE: buySAFE Lowest Price Guarantee Claim - Reference: [redacted]

Hello [redacted],

Thank you for your email. I just spoke

with [redacted] and they confirmed a set was purchased. They ask that you call

them directly and they will assist you with your price claim moving forward.

They can be reached at [redacted].

Regards,

With that said. buySAFE has abidided by the terms of

our low price claim.

Link to guarantee terms and conditions: [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: buySafe, Inc., and according to them, [redacted] claim, the item is not identical. That is not true. The mattress offered at the time of my claim was identical and I furnished the screen shots to prove it. When I bought the mattress I was also given an option to buy a box spring and a bed frame. Choosing either of these additions did NOT change the price of the mattress in the order by one cent, the mattress price was the mattress price irrespective of additional purchases. I chose to add the box spring but not the bed frame. Again,the itemized price of the mattress was not changed by adding a box spring to my purchase, so there was no " set" price, or special price used, stated or implied for buying 2 or 3 items...it was an order for two items with two separate and different prices. About 2 weeks later the identical mattress was offered for $89.80 less than the price I paid. One could at that time also choose to add only a non- identical box spring to the order and a bed frame. Doing so would not change the itemized price of the mattress which was $89.80 less than what I paid. Interestingly the non- identical box spring was also about $70 lower than the price I paid for my box spring but since it was not identical I did not file a claim on the box spring, only the mattress. Their low price guarantee does not state it is only valid if every single item in your total order is identical and at a lower price offer, but if an individual item is identical and lower priced you have a lower price guarantee up to $100. I did not make a claim on the box spring as that was a non- identical item, but that mattress was identical and it's price was not effected by adding a box spring or not. Saying their guarantee is only valid IF EVERY item in your multi-item order is identical and lower priced is not what their contract guarantee states. Given their obfuscation I doubt anyone has ever really been protected by their "supposed" guarantees.

Regards,

Review: The issue is this I have a prior complaint that is in the process so I need to hold this company as well as the other. Complaint #[redacted] is against [redacted] who uses buysafe.com, per there website

The Solution: buySAFE, Inc. enables online merchants to provide a third-party Guaranteed Shopping program which increases confidence and buyer satisfaction. When the Guaranteed Shopping program benefits are displayed throughout the buying process, merchants reduce their buyers’ concerns about information security, product authenticity, timely delivery and getting a good price. For online merchants, Guaranteed Shopping increases website conversion, sales and overall profitability.

So I purchased 2 sets of headsets which at the time I believe they were Beats by Dre. I contacted the Corporate Office and they told me that there fake. So I filled complaint which is still in the process today. So I filed a complaint with Buysafe.com there transaction id #[redacted] and informed them that the items that I purchased are not real/fake and there not authorized to sell the item. So per there agreement/guaranty it states that I can get up to $1000 for issues like this. So I emailed several times and im getting the Run around. I will send all corresponding emails that I have from both party's.Desired Settlement: I want what should be awarded to me and that is $1000 per order and there was 2 orders I received the refunds from [redacted] side because they are guilty but not admitting fault. So now that they refunded my money I want the full $1000 per order for all this time that I had to sit here to file this complaint not only to Revdex.com but the FBI as well for selling Fraudulent items. I am a very busy person and I know most people would be happy with just a refund but I'm way different. I will be the one to hold Company;s responsible for there actions and warranty/guarantee.

Business

Response:

Hello,

The buyer in this case has been refunded by the merchant [redacted]. buySAFE has assisted this buyer in regards to their dispute against [redacted] which resulted in a refund without the buyer having to send back the products he purchased.

On top of the refund the merchant provided the buyer, they’re also trying to claim $1,000 from buySAFE. The buySAFE guarantee covers the cost of goods not to exceed $1,000. This buyers purchase cost $69.00. I’ve copied a portion of our terms and conditions for your review below.

“Purchase Guarantee terms

The Purchase Guarantee ensures that if the merchant does not perform according to its terms of sale, and you (the buyer) Report a Problem Transaction at www.buysafe.com within 30 days from the date of purchase, and, after exhausting the Dispute Resolution Process via Report a Problem Transaction, there is no resolution, then buySAFE or buySAFE Claim Services, Inc., a wholly owned subsidiary of buySAFE, ("BCS") will, in its discretion, make a determination as to whether the terms of sale were fulfilled. If the claim is resolved in your (the buyer's) favor, buySAFE will reimburse you (the customer) the amount of the direct loss, not to exceed $1,000.

The following terms apply to the $1,000 Purchase Guarantee:

§ The terms of sale, as stated on the merchant's website, are guaranteed for the full value of your purchase and up to a maximum of $1,000. “

The above terms does not mean that you are eligible to receive $1,000 for any dispute that’s opened with buySAFE. It clearly states “full value of purchase” which in this case was not $1,000.

Therefore buySAFE has abided by our terms and conditions and in no way owe the buyer and funds do to the fact that the merchant has provided a refund. Link to our terms and conditions for your review [redacted]

Consumer

Response:

After carefully reading over the policy and what you guarantee I have made a final decision as to what I need to do to escalate this even further due to the wording on your own policy