We have spoken to [redacted] , and are having the unit picked up and refunded There was no reason to file a complaint with the Revdex.com, just another example of today"s generationAnytime anything goes wrong lets all press the panic button The Hand are the same model made for different retailers (Best Buy, Sears, Walmart, Etc..) This TV will be picked up and refunded in full
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] This would have been totally unnecessary if the Buy Squad would have returned my phone calls and email requests for resolutionAs of this date, I have had no communication from Buy Squad
Complaint: [redacted] I am rejecting this response because: they called me and told me hours and I have not heard back from them sinceUnderstand may need more time but I don't want to have mark as resolved until they do resolve itSincerely, [redacted] ***
I want to reopen the case the merchant was supposed to refund my money and schedule a pick up of the TV and has yet to do eitherPlease re-open the case and if you reach out to buy squad please ask them to hurry it up
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Asking for a refund is not unjust, howeverWe do not agree with thatAlso, we are not a reseller as they claimWe appreciate the refund though would have appreciated some sort of notification that our order was stolen much moreThat's something you tell customersWe paid $400+ in shipping for "White Glove Delivery" which claimed to take 5-days + unpacking of the items (see Buy Squad's website)When you hear nothing for 10+ business days, that's a problemA simple email could have solved all of this
We strive to assist all customers in every situation, unfortunately we were not able to assist this customer in his request to upgrade his purchase at no cost Thanks The Buy Squad Team
We have spoken to [redacted] , and are having the unit picked up and refunded There was no reason to file a complaint with the Revdex.com, just another example of today"s generationAnytime anything goes wrong lets all press the panic button The Hand are the same model made for different retailers (Best Buy, Sears, Walmart, Etc..) This TV will be picked up and refunded in full
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] This would have been totally unnecessary if the Buy Squad would have returned my phone calls and email requests for resolutionAs of this date, I have had no communication from Buy Squad
We are in the midst of having the TV swapped out for the customer at no charge,
Complaint: [redacted] I am rejecting this response because: they called me and told me hours and I have not heard back from them sinceUnderstand may need more time but I don't want to have mark as resolved until they do resolve itSincerely, [redacted] ***
We have agreed to set up service for the customer at no cost and will have this unit repaired or replaced at no cost to them.Thanks***
I want to reopen the case the merchant was supposed to refund my money and schedule a pick up of the TV and has yet to do eitherPlease re-open the case and if you reach out to buy squad please ask them to hurry it up
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Asking for a refund is not unjust, howeverWe do not agree with thatAlso, we are not a reseller as they claimWe appreciate the refund though would have appreciated some sort of notification that our order was stolen much moreThat's something you tell customersWe paid $400+ in shipping for "White Glove Delivery" which claimed to take 5-days + unpacking of the items (see Buy Squad's website)When you hear nothing for 10+ business days, that's a problemA simple email could have solved all of this
We strive to assist all customers in every situation, unfortunately we were not able to assist this customer in his request to upgrade his purchase at no cost Thanks The Buy Squad Team