Buy the Fire

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We have been trying to contact Mr. [redacted] to install a mantel shield.  The wood insert is installed to code.  Mr [redacted] called to complain that the insert was much more work than he had anticipated.  I reviewed the fact that if the embersare falling out near the bottom of where the...

air is taken in for the blower and then exited at the top of the insert as he was loading it, either he needed to be more careful with the embers or to turn off the fan when loading.  Mr[redacted] also complained about the size of the insert.  This is the largest insert that would fit into his opening.  I never told Mr [redacted] that was what he had insurance for.  Never!!!  We are more than willing to go back out to Mr [redacted]'s toreview operation of the insert again.  We do not take product back after it has been installed and used.  We review everything at the time of sale in the store to insure customer satisfaction.  We also talk about wood and seasonedwood to provide the customer with an expectation of heat output.