Buy The Piece

Review: I placed my order online [redacted], 2013. As of [redacted], 2013, I have not received my order. After notifying the business that I wanted to cancel my order and a full refund twice ([redacted] & **, 2013), they ignored my request. I was told that my order was on the way. After receiving the tracking for the shipment, it has been delivered to [redacted] as of[redacted], 2013. (Tracking Number with DHL Global Mail:[redacted]) It is stated on their web site that if they do not have a product in stock and can not be shipped in 48 hours the customer would be notified. I was never notified. I had to contact them. After waiting a full month for a product that is mass produced, I want a full refund. I do not want to wait any longer. Products in question: Prismacolor Premier Colored Pencils (150/Pkg) & Prismacolor Pencil Sharpener. Order total: $263.28Desired Settlement: I want a full refund since they lied about the order being shipped when I wanted to cancel my order the first time on [redacted] 2013. Plus I still do not have my products ordered as of [redacted], 2013. I do not want to wait anymore. I want a full refund so I can order the products online elsewhere. Total order refund requested: $263.28

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Refund has been received Thursday,[redacted] 2013.