This company is the worstOrdered rug, then realized it was the wrong rugTried to cancel order mere hours after placing order and I was told it was not possible due to it already being loaded on a truck (really ? That fast?)The company lists it has a "No risk day return" policy, Their idea of "No Risk" is that YOU (the customer) pays for the return shipping AND YOU (the costumer) also pays a percent restocking feeJust exactly how is this considered "No Risk?"This is a large company with only one goal....to serve themselvesStay away and stop supporting companies like thisThey are destroying our economy
This company is the worst. Ordered rug, then realized it was the wrong rug. Tried to cancel order mere hours after placing order and I was told it was not possible due to it already being loaded on a truck (really ? That fast?). The company lists it has a "No risk 30 day return" policy, Their idea of "No Risk" is that YOU (the customer) pays for the return shipping AND YOU (the costumer) also pays a 15 percent restocking fee. Just exactly how is this considered "No Risk?"This is a large company with only one goal....to serve themselves. Stay away and stop supporting companies like this. They are destroying our economy
I left a phone message last evening about the disappointment I feel with my purchase. I purchased a $200 area rug (details below) *, very nice, but the color was not going to work. I was unhappy when I discovered the didn't offer exchanges. It cost $63 to return the rug, and there is a 30 day wait for credit to my account. Therefore, leaving me without a nice rug for a family wedding this past week end, no money to purchase elsewhere, and inability to purchase until the end of May. In 65 years, I have never had to deal with such a difficult or more expense return purchase. We are seniors, on a very fixed income, and this purchase and return $$$$$$$$$$$$$$$$$$ too costly to ever do business with them again. All large purchases I have ever had to return, have never exceeded $15. In fact, most companies include a FREE RETURN LABEL. I had a plethora of companies I could have chosen to buy from; sadly, I chose poorly.
Before knowing what the cost of returning the rug was going to be, I selected another rug the same day. The very next day (after I had paid another $200) on a credit card because I was desperate, I receive an EMAIL that they rug won't be delivered for at least 6 weeks. I immediately cancelled, and was done with these crooks.
I have since, called and left a verbal complaint, then 2 or 3 emails, and have not received any response. The say when you send an email "you will hear back shortly" words to that effect. WHATEVER. more LIES
This company is the worstOrdered rug, then realized it was the wrong rugTried to cancel order mere hours after placing order and I was told it was not possible due to it already being loaded on a truck (really ? That fast?)The company lists it has a "No risk day return" policy, Their idea of "No Risk" is that YOU (the customer) pays for the return shipping AND YOU (the costumer) also pays a percent restocking feeJust exactly how is this considered "No Risk?"This is a large company with only one goal....to serve themselvesStay away and stop supporting companies like thisThey are destroying our economy
This company is the worst. Ordered rug, then realized it was the wrong rug. Tried to cancel order mere hours after placing order and I was told it was not possible due to it already being loaded on a truck (really ? That fast?). The company lists it has a "No risk 30 day return" policy, Their idea of "No Risk" is that YOU (the customer) pays for the return shipping AND YOU (the costumer) also pays a 15 percent restocking fee. Just exactly how is this considered "No Risk?"This is a large company with only one goal....to serve themselves. Stay away and stop supporting companies like this. They are destroying our economy
I left a phone message last evening about the disappointment I feel with my purchase. I purchased a $200 area rug (details below) *, very nice, but the color was not going to work. I was unhappy when I discovered the didn't offer exchanges. It cost $63 to return the rug, and there is a 30 day wait for credit to my account. Therefore, leaving me without a nice rug for a family wedding this past week end, no money to purchase elsewhere, and inability to purchase until the end of May. In 65 years, I have never had to deal with such a difficult or more expense return purchase. We are seniors, on a very fixed income, and this purchase and return $$$$$$$$$$$$$$$$$$ too costly to ever do business with them again. All large purchases I have ever had to return, have never exceeded $15. In fact, most companies include a FREE RETURN LABEL. I had a plethora of companies I could have chosen to buy from; sadly, I chose poorly.
Before knowing what the cost of returning the rug was going to be, I selected another rug the same day. The very next day (after I had paid another $200) on a credit card because I was desperate, I receive an EMAIL that they rug won't be delivered for at least 6 weeks. I immediately cancelled, and was done with these crooks.
I have since, called and left a verbal complaint, then 2 or 3 emails, and have not received any response. The say when you send an email "you will hear back shortly" words to that effect. WHATEVER. more LIES