BuyAutoTruckAccessories.com

Review: Receiv** damag** goods from [redacted]. Call** BAT and sent photos by email that same hour of arrival BAT will not send an undamag** item or pickup damag** item due to lack of packaging. BAT will not send a return item box for return. BAT will not send an undamag** item.

Clerk "**" was rude and unhelpful. Manager [redacted] hung up on me after being on the phone for 30 minutes. Could not get a supervisors name or phone number, only an email of [redacted].

I believe this company is an internet scam. Selling damaged goods portrayed as new ones and not honoring their 100% satisfaction guaranty and collecting [redacted] insurance money on damaged goods.Desired Settlement: Only which I paid for, a new tool box, for my truck. Not a damaged one. BAT can do what ever they want with the damaged one. I would be more than happy to box it up for them if they send me a new box. The original packaging ( cardboard and tape) was destroyed upon opening.

Business

Response:

Revdex.com Of NEW JERSEY,

Regarding this situation, [redacted] has not supplied you with all of the information regarding this situation...

On 7/9/2013 [redacted] ordered a Delta Pro HD Gull Wing Crossover tool box # [redacted] on our order # [redacted]

Product was prepared and shipped on [redacted]Tracking no.: [redacted] delivered on 7/15/2013.

Upon receipt and inspection of the order by [redacted], he contacted our customer service department to lodge a complaint that the item was damaged in transit. Per our Standard Operation Procedure regarding product alleged to be damaged in transit, we requested some photos to be used as proof of damage to initiate a damage claim with [redacted]

The photos were sent to us as requested, but they showed the ToolBox out of the package that it was shipped in, and installed in the bed of [redacted] pickup truck(?)

Please note, that for an item to be retrieved, inspected, and replaced under a damaged-in-transit claim, the product must be kept in the exact condition that it was received, incuding the original shipping carton and tracking label.

(This is for identification purposes and also used by the shipping carrier to investigate and identify what has transpired during shipment of the item!)

By [redacted]'s own admission, he destroyed the original shipping carton upon opening the item.

When [redacted] either re-contacted us or we contacted him regarding the damage claim, he was most likely informed to repackage the item in the original box to prepare it for rettrieval by [redacted] on a damage claim retrieval tag. It is likely that [redacted] informed our Customer Service representative that this could not be done due to the fact that he destroyed and discarded the original box that the product was shipped in. Due to this fact, a damage-in-transit claim can no longer be pursued via [redacted] as the shipment cannot be shipped without a box, and damage claim is void due to his destruction of the original shipping carton.

At this point, [redacted] went in to a Verbally abusive tirade directed at our Customer Service Representative, some of our notes on this exchange will be listed below:

J. F.: 07/19/2013 10:56:09 AM

THIS GUY THREW OUT HIS ORIGINAL BOX AND IS UNABLE TO UNDERSTAND THAT BECAUSE OF THAT THE DAMAGE CLAIM CANNOT BE DONE WITHOUT THE BOX. NO ONE TOLD HIM TO THROW OUT THE ORIGINAL BOX, HE DID THAT ON HIS OWN FOR AN UNKNOWN REASON. HE BECAME EXTREMELY UPSET, SAYING "WE ARE CLEARLY SCAMMING HIM, BECAUSE WE DON'T HAVE A WAREHOUSE FULL OF BOXES TO SEND OUT TO PEOPLE WHO RECEIVE A DAMAGED ITEM AND ARE FULLY AWARE IT IS DAMAGED AND THREW OUT THE BOX BECAUSE IT IS TAKING UP SPACE".... AS I WENT ON TO TRY AND EXPLAIN TO HIM HE KEPT CUTTING ME OFF AND GOING " THIS IS A [redacted] SCAM, I AM GOING TO REPORT YOU SCAM ARTIST". I CONTINUED TO ATTEMPT TO EXPLAIN THAT WE CAN NOT HAVE [redacted] DO A CALL TAG IF THE ITEM IS NOT IN THE ORIGINAL BOX, THEY WON'T PICK IT UP. HE DID NOT LIKE THIS ANSWER AND PROCEEDED TO TELL ME THAT "WE SHOULD BE ASHAMED OF THE [redacted] SCAM ARTIST WE ARE BECAUSE WE ARE TOO CHEAP TO GO TO [redacted] AND BUY A BOX". MIND YOU HE THREW OUT THE BOX ON HIS OWN, I THEN WENT ON TO INFORM HIM HE WAS NOT TOLD TO DISCARD THE PACKAGING AND HE HAD TAKEN IT ON HIMSELF TO DO SO. HE THEN JUST WENT ON TO START ANOTHER SLEW OF CURSES. AT THAT POINT I ENDED CONVERSATION. EITHER WAY IF THIS GUY CALLS BACK THE ANSWER IS THE SAME HE NEEDS THE ORIGINAL SHIPPING BOX OR WE CANNOT DO THE DAMAGE CLAIM/CALL TAG.

I do not think that [redacted] mentioned any of this exchange with our Customer Service Department when he contacted THE Revdex.com OF NEW JERSEY regarding his issue.

Regardless, whether the item in question was received in damaged condition or not, [redacted] went ahead and installed it on his truck, then destroyed the original shipping container. The original shipping container and the tracking label attached is VERY NECESSARY to any shipping company for identification and inspection purposes. Without that, the damaged-in-transit claim CANNOT BE DONE.

While we initially had every intention of replacing the item to [redacted], under a [redacted] claim for products damaged in transit, [redacted]'s actions have rendered any damage claim void and have made it impossible for us to assist him further on this issue.

Thank You,

BuyAutoTruckAccessories.com

Review: I was at a Farm Equipment trade show and was looking for a 5th Wheel trailer hitch...the rep said the hitches were made in USA....I order on through their on-line site and it came yesterday. The hitch is made in China and that is unacceptable to me. I called to return this item...SOOOOOO HARD to get anyone on the phone. When I finally did, I was told that I would have to pay a 25% re-stocking fee. That would be over $200. This is not acceptable. I am in the process of stopping payment on my credit card an though I have the product the charge isn't on my card yet. YES, this is a product I want, but it must be Made in USA...Desired Settlement: I would like to return the item and get a FULL refund

Business

Response:

The 5th Wheel hitch that [redacted] purchased from us was from the [redacted] is a US based company, but many of their products are made in China and imported to the US. As [redacted] stated in his complaint, he was informed by a gentleman at a Farm Equipment Trade Show that these hitches are manufactured in the US. That being said, our company, nor any representatives from our company, were in attendance at that trade show to provide [redacted] with this false information. Furthermore, it does not express or imply anywhere on our website that these hitches are manufactured in the US. Lastly, [redacted] had not contacted anyone at our company with any questions about this product before he purchased it. Although we sympathize with [redacted] situation, we cannot be held responsible for any misinformation that he had received from a 3rd party that was not representing or affiliated with our company. Another part of [redacted] complaint was referring to the terms and conditions of our return policy. Our return policy details a 25% restocking fee for all returns, other than damaged or mis-shipped items. We realize that would amount to quite a substantial deduction from his refund (about $187). Considering the unfortunate circumstances, we have contacted [redacted] by phone and have offered to waive the restocking fees for his return, which he agreed to. We are currently processing his return request and we will be issuing a refund to his credit card once the product is returned complete and in resalable condition. We thank you for your time and consideration in this matter.

Review: Order No. [redacted]Reference No. [redacted]On 7/24/2013 I order two [redacted]Shield Challenger 60-inch Sidemount tool boxes (Part No. [redacted]) from BuyAutoTruckAccessories.com. One tool box was delivered on July 30, 2013 and the second on July 31, 2013.Both tool boxes had damage on them. They each had a different logo. One logo [redacted] by Challenger in blue and the other logo was [redacted]-Shield by Challenger in red.These tool boxes were order in anticipation of use on my new truck. On August 1, 2013, I contacted the company by phone to report the damage to the product. They asked that I submit photos of the damages by email to [redacted] I sent photo to them that same day. I didnt hear from back form them so on August 6, 2013, I again contacted them by phone to check on any resolution for the damages. They wanted me to make an offer on what I would accept for the damages. I informed them that I wasnt interested in making an offer but they insisted that was the route them wanted to take. I wasnt interested in putting damaged merchandise on a new truck. But I did make an offer of $50 per tool box. They came back with a counter offer on August 12, 2013 for $25 per tool box and new logos. I refused the offer and requested that they pick up the damaged tool boxes and send new ones. They refused.Desired Settlement: Pick up damaged tool boxes and replace them with undamaged tool boxes, or $50 settlement per tool box ($50 ea. x 2 = $100 total with new logos.

Business

Response:

Revdex.com of New Jersey:

These boxes only have minor damage to them.

We are of the opinion that the offer that we made was very fair, but the customer refused.

We will and cannot credit him the amount that he demands for this minor damage.

If he wishes to take the amount offered, he can re-contact us in regards to that .

Thank You very much.

Customer Service Department,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: In early March 2013 I looked for a specific toolbox for my new pickup truck that I purchased and found very few of the make and model of box I wanted, but located the "best deal" at autotruckaccessories.com. I made the order and had it delivered to a business at their request, which a personal friend of mine. It was shipped and when I went to install it, I discovered a large dent in the tool box. I contacted customer service and was told to take photographs and e-mail them the photos which I did. After some correspondence I was told that if I wished for the box to be replaced I would have to file my complaint with the shipping company, but if I would take a settlement I could avoid this process. With this being my first internet purchase, wanting a tool box on my truck and not wanting to go through the headache any longer an agreement of $100 refund to my credit card was mutually agreed upon between myself and customer service; although I told them I felt the damage was worth more than that, I just wanted this purchase behind me. It is now July 08, 2013 and after two more phone calls to customer service since the purchase, I have yet to recieve my refund. On both contacts my claim was being "processed" and would be returned to my card in 7-10 business days. I have yet to recieve my refund and am very disgusted with this purchase! I did everything they requested of me, taking time out of my day to photograph, e-mail correspondence, and phone calls in which they did not hold their end of the "agreement." Their return policy for damaged products on the website was inconsistent to what I was told by phone, I did point this out to customer service, however they made excuses for it. (In complaint details section, dates of complaint are approximate as I do not remember exact dates I called). Thanks for any assistance you can provide!Desired Settlement: I wanted this damaged tool box replaced, however unfortunantly agreed upon a refund that I have yet to recieve. I am unhappy with my damaged tool box, however did agree to the $100, but would hope they would consider more for the inconvenience I have had to go through with this purchase!

Business

Response:

Sir / Revdex.com of New Jersey,

We apologize for the delay in processing the discount credit for damaged goods as promised.

The credit has been processed and a confirmation e-mail has been forwarded to the customer at [redacted]

Once again, We apologize for the delay in processing the credit to [redacted] as promised.

Thank You

BuyAutoTruckAccessories.com

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order for a bedliner for my husbands truck on 2/10/2014. The charge was 219.95 . Which they charged to my bank [redacted] As of 3/8/2014 we still have not recieved the product. I have contacted buy auto truck accessories on 3 prior occasions. I was told the first time that part of the order was missing and they were trying to get all of it together. The next time I called I was told they had the part on its way and that it would be delivered on 2/26/2014. On 2/27/2014 I called them back. I was then told that the delivery truck had already left before the missing part had been delivered to the delivery company and that it would be delivered the beginingof the following week. Needless to say it is the end of the following week and we still have not recieved the product we paid for. I feel like I have been getting a run around.Desired Settlement: I would like a full refund .

Business

Response:

[redacted]We do sincerely apologize for any delays in receiving the bed liner that you ordered. The particular one that you ordered was on a clearance sale, and our inventory showed that we had 1 available. When the liner shipped out and received at the destination shipping hub, it was noted that it was missing the tailgate liner. We had requested that our warehouse send it to the shipping hub so that the bed liner could be delivered complete. They sent out what was thought to be the correct tailgate liner, and the bed liner was delivered complete on 3/25. Unfortunately, the tailgate liner that was included was incorrect. We were able to source the correct one from a different distributor and it was delivered on 3/26. Once again, we do apologize for the length of time it took for this to be delivered, please let us know if there is anything else we can do for you in the future.Sincerely,BuyAutoTruckAcccessories.com

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On Aug 5,2013 I ordered and received a cover for my 2011 Ford Ranger truck. It was the wrong size ( my fault). I ordered the correct size and sent the wrong one back. [redacted] sent a receipt for the company receiving the wrong cover. There is a charge on my credit card for $199.99. for which the company has not put through a credit. I received the correct size cover with the wrong assembly kit.The manufacturer, "[redacted]," needed a picture of the cover not fitting with the assembly , which I sent. The manufacturer said they would send the correct assembly on about Aug.14. Today is Sept 12 and I still have not received them.

There is a charge on my credit card for another $199.99. The credit card company has temporarily credited my account until this has been resolved..Desired Settlement: To get the correct assembly for the cover I have or I will return the second one and get my money back for both covers.

Business

Response:

Sir / Revdex.com Of New Jersey,

1. Per our accounting department, credit has been issued for the return of the first product that was ordered incorrectly.

2. We had turned over, to the manufacturer of this product, the fit issue that has been alleged by [redacted]. Advantage Auto Accessories, the manufacturer of the cover that [redacted] was installing, has reviewed his issue and has sent him some replacement clamps that they are of the strong opinion will rectify the problems that [redacted] is having.

At this time, all situations that are included in this complaint have been answered.

Thank You

BuyAutoTruckAccessories.com

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

The problems could have been avoided if the business had sent me a new cover instead of a 4 year old one. There is a date on the cover and it is 2009.

since then it has been redesigned and had some features that I would have liked.

Regards,

Review: Purchased a wrong product the product is in package. I have attempted to contact company by phone several times no answer. Contacted by email finally responded two weeks ago because I wrote that I was contacting Revdex.com. They told me to fill out another form which I did that same day. Again no reply! I would like to return and get my money back.Desired Settlement: return slip and my money returned