BuyCelluxe LLC

I initially found this ad on the yahoo website and was intrigued by being offered $(plus $shipping and handling) for an eye creamI received my package for the cream and noticed the appropriate charges have been charged in my credit cardHowever, two weeks later I reviewed my credit card and noticed an additional charge of $has been chargedI was outragedI paid the amount I was suppose to pay for the productI had no idea that I would sign up for a service that would charge my credit card on a monthly basis I was confusedI paid for the original product and did not receive any other parcelsI called customer service and found to my surprise that I signed up for a service that was non refundableLuckily, I contacted my credit card company and found a more understanding party who reversed the chargeAvoid this companyThey didn't disclose any of the charges that I signed up forIf they would have stated in the fine print I wouldn't have any incentive to do business with themWho would agree to sign up on a trial for $but agree to stay past their trial period and be charged $109? I imagine very few people would

[redacted] This company is advertising for a free day product trial, then they bill you for entire cost of product if you don't cancel within the daysIt starts the day of the order but they don't send you and don't tell you the product is received after the days so you have no way of knowing if it works and you don't remember to cancel until it's too lateWhere is the trial for the daysIt's not free at allMy bank called me on the billing because there was no authorization of the billingThis is a scam and people are getting their money stolen just by what they advertiseThere is no free day trial period because you don't get to use the product until after the daysThey are stealing $off my credit card for a product I was never able to tryI want my money back $and the shipping and handling money $and them stopped before they dupe someone else.Desired Settlement: $and shipping and handling of $And for them to stop advertising this scam or change the free day trial to start when you receive the product

Transmission [redacted] RE: Comments/Notes: Thank you, [redacted] Accounts Recovery Specialist Direct Email: [email protected] Disputes/Chargeback Email: [email protected] Skype: [redacted] Hours of Operation: Monday - Friday 9AM - 4PM US EST 2/9/9:AM FROM: TO: P3Complaint ID: [redacted] Date: 02-09-2015Customer Name: Terry Jean Hamilton To whom it may concern, I would like to preface by stating that the customer has been issued a refund for the product that they orderedThe customer has been issued a refund of $(Celluxe product cost) for the charge on 01-15-2015, as of 02-09-Please allow - business days for the customer to receive this refundOn 01-01-2015, an order was placed for our Celluxe skin care to try for a 14-day trial period paying only $for shipping and handlingIf a customer feels that days is not enough time to try the product(s) they are urged to contact us via email or phone to obtain an extensionIf we are not contacted prior to the end of the trial(s), then once their trial expires, they will be billed for the product(s) of which they have receivedAll of which is covered on our order pages, our website and within our terms and conditionsSince no contact was made prior to the end of the trial period, the customer was billed for what they have receivedWe apologize for any inconvenience that this matter may have caused the customerAgain, the customer has been issued a refund for the product that they orderedThe customer has been issued a refund of $(Celluxe product cost) for the charge on 01-15-2015, as of 02-09-Please allow - business days for the customer to receive this refundShould you have any other questions or concerns, please feel free to reply to this responseThank youRegards, Celluxe Support

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
I did not see any information about the day trial or further costsI am living on my Social Security and could not afford the higher cost of the productI still have the unopened product that I had offered to return and am still willing to do so if the company desiresThank you for you assistance in this matter.
Regards,
*** ***

Complaint ID: *** Date: 03-24-2015 Customer Name: *** *** *** To whom it may concern, would like to preface by stating that the customer has been issued a refund for the product that they orderedThe customer has been issued a refund
of $(Celluxe product cost) for the charge on 02-08-2015, as of 03-24-Please allow - business days for the customer to receive this refundOn 01-25-2015, an order was placed for our Celluxe skin care to try for a 14-day trial period paying only $for shipping and handlingIf a customer feels that days is not enough time to try the product(s) they are urged to contact us via email or phone to obtain an extensionIf we are not contacted prior to the end of the trial(s), then once their trial expires, they will be billed for the product(s) of which they have receivedAll of which is covered on our order pages, our website and within our terms and conditionsSince no contact was made prior to the end of the trial period, the customer was billed for what they have receivedWe apologize for any inconvenience that this matter may have caused the customerAgain, the customer has been issued a refund for the product that they orderedThe customer has been issued a refund of $(Celluxe product cost) for the charge on 02-08-2015, as of 03-24-Please allow - business days for the customer to receive this refundShould you have any other questions or concerns, please feel free to reply to this responseThank you. Regards, Celluxe Support

Complaint ID: [redacted] Date: 03-24-2015
Customer Name: [redacted] 
To whom it may concern, would like to preface by stating that the customer has been issued 4 refunds for the products that they ordered. The...

customer has been issued a refund of $86.69 (Celluxe product cost) for the charge on 01-10-2015, as of 03-24-2015. The customer has been issued a refund of $87.63 ([redacted] product cost) for the charge on 01-10-2015, as of 03-24-2015. The customer has been issued a refund of $86.69 (Celluxe product cost) for the charge on 02-09-2015, as of 02-09-2015. The customer has been issued a refund of $ $2.68 (remaining [redacted] product cost) for the charge on 02-11-2015, as of 03-24-2015. The customer has previously been issued a settlement refund of $58.66, for this order, on 02-11-2015. Please allow 2 - 10 business days for the customer to receive these refunds. On 12-27-2014, two orders were placed; one for our Celluxe and one for our [redacted] skin care products to try for a 14-day trial period paying only $3.95 (Celluxe) and $4.97 ([redacted]) for shipping and handling. If a customer feels that 14 days is not enough time to try the product(s) they are urged to contact us via email or phone to obtain an extension. If we are not contacted prior to the end of the trial(s), then once their trial expires, they will be billed for the product(s) of which they have received. All of which is covered on our order pages, our website and within our terms and conditions. Since no contact was made prior to the end of the trial periods, the customer was billed for what they have received. We apologize for any inconvenience that this matter may have caused the customer. Again, the customer has been issued 4 refunds for the products that they ordered. The customer has been issued a refund of $86.69 (Celluxe product cost) for the charge on 01-10-2015, as of 03-24-2015. The customer has been issued a refund of $87.63 ([redacted] product cost) for the charge on 01-10-2015, as of 03-24-2015. The customer has been issued a refund of $86.69 (Celluxe product cost) for the charge on 02-09-2015, as of 02-09-2015. The customer has been issued a refund of $ $2.68 (remaining [redacted] product cost) for the charge on 02-11-2015, as of 03-24-2015. The customer has previously been issued a settlement refund of $58.66, for this order, on 02-11-2015. Please allow 2 - 10 business days for the customer to receive these refunds. Should you have any other questions or concerns, please feel free to reply to this response. Thank you. Regards, Celluxe and [redacted] Support

I initially found this ad on the yahoo website and was intrigued by being offered $4.99 (plus $2.95 shipping and handling) for an eye cream. I received my package for the cream and noticed the appropriate charges have been charged in my credit card. However, two weeks later I reviewed my credit card and noticed an additional charge of $109 has been charged. I was outraged. I paid the amount I was suppose to pay for the product. I had no idea that I would sign up for a service that would charge my credit card on a monthly basis. I was confused. I paid for the original product and did not receive any other parcels. I called customer service and found to my surprise that I signed up for a service that was non refundable. Luckily, I contacted my credit card company and found a more understanding party who reversed the charge. Avoid this company. They didn't disclose any of the charges that I signed up for. If they would have stated in the fine print I wouldn't have any incentive to do business with them. Who would agree to sign up on a trial for $4.99 but agree to stay past their trial period and be charged $109? I imagine very few people would.

Transmission [redacted]
[redacted]
[redacted]
[redacted]RE: Comments/Notes: Thank you, [redacted] Accounts Recovery...

Specialist Direct Email: [email protected] Disputes/Chargeback Email: [email protected] Skype: [redacted] Hours of Operation: Monday - Friday 9AM - 4PM US EST  2/9/2015 9:16 AM FROM: 8646423705 TO: 9702211239 P. 3Complaint ID: [redacted]Date: 02-09-2015Customer Name: Terry Jean Hamilton To whom it may concern, I would like to preface by stating that the customer has been issued a refund for the product that they ordered. The customer has been issued a refund of $86.69 (Celluxe product cost) for the charge on 01-15-2015, as of 02-09-2015. Please allow 2 - 10 business days for the customer to receive this refund. On 01-01-2015, an order was placed for our Celluxe skin care to try for a 14-day trial period paying only $4.95 for shipping and handling. If a customer feels that 14 days is not enough time to try the product(s) they are urged to contact us via email or phone to obtain an extension. If we are not contacted prior to the end of the trial(s), then once their trial expires, they will be billed for the product(s) of which they have received. All of which is covered on our order pages, our website and within our terms and conditions. Since no contact was made prior to the end of the trial period, the customer was billed for what they have received. We apologize for any inconvenience that this matter may have caused the customer. Again, the customer has been issued a refund for the product that they ordered. The customer has been issued a refund of $86.69 (Celluxe product cost) for the charge on 01-15-2015, as of 02-09-2015. Please allow 2 - 10 business days for the customer to receive this refund. Should you have any other questions or concerns, please feel free to reply to this response. Thank you. Regards, Celluxe Support

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards, [redacted]

[redacted]
This company is advertising for a free 14 day product trial, then they bill you for entire cost of product...

if you don't cancel within the 14 days. It starts the day of the order but they don't send you and don't tell you the product is received after the 14 days so you have no way of knowing if it works and you don't remember to cancel until it's too late. Where is the trial for the 14 days. It's not free at all. My bank called me on the billing because there was no authorization of the billing. This is a scam and people are getting their money stolen just by what they advertise. There is no free 14 day trial period because you don't get to use the product until after the 14 days. They are stealing $87.86 off my credit card for a product I was never able to try. I want my money back $87.86 and the shipping and handling money $4.95 and them stopped before they dupe someone else.Desired Settlement: $87.86 and shipping and handling of $4.95. And for them to stop advertising this scam or change the free 14 day trial to start when you receive the product.