Buydistressed.com

Initial Business Response / [redacted] (1000, 9, 2014/06/05) */ Received business response via email on 6/4/14: Order ID XXXXXXXXXX Thank you for notifying us of Mrs [redacted] ' experienceWe regret any misunderstanding, and would like clarify what happened with Mrs [redacted] ' accountOn 10/12/2013, Mrs [redacted] registered on our website and agreed to be billed $for a 7-day trial and $each month thereafter until canceledOur billing terms of service are clearly displayed when a consumer registers for our website service, and we also require the consumer to check a box on our registration page which states the consumer agrees with the billing terms and conditions of registering with our websiteWe had not received any communication via email or phone call from Mrs [redacted] at any point prior to receiving this complaintIf Mrs [redacted] had any questions regarding the service or pricing information, we would have simply requested she contact our customer service department to discussUpon receiving this complaint, we attempted to contact Mrs [redacted] on 6/3/at the number provided in the complaint to resolve this issueWe were un-able to speak with Mrs [redacted] at this time but have decided to provide the desired resolution in efforts to resolve the complaintWe have refunded Mrs [redacted] the four requested monthly charges as well as the charge for the Month of MayWe are confident this will fully resolve Mrs [redacted] ' concerns [redacted] Manager, Client Services

Initial Business Response / [redacted] (1000, 9, 2015/02/26) */ Received business response via email on 2/26/15: Thank you for notifying us of Customer [redacted] 's experienceWe do apologize for any misunderstanding, and would like verify what occurred with Customer [redacted] 's account According to our records, Customer [redacted] registered for an account on 1/06/and agreed to be billed $for a 14-day trial and $each month thereafter until canceledWe require all customers provide their name, address, email, phone number, and complete credit card number in order to registerOur billing terms of service are clearly displayed when a consumer registers for our website service, and we also require the consumer to check a box on our registration page which states the consumer agrees with the billing termsWe did not receive any cancel requests until 1/16/when Customer [redacted] cancelled the service with a live customer service representativeWe do agree that we billed $one time but did issue a full refund of on 2/27/in order to resolve this situationWe do not bill any customer $as Customer [redacted] stated in the complaintOn 2/3/2015, we did receive a call from Customer [redacted] ; in this phone call we explained we had not charged her account $(this is the amount she mentioned in the phone call) & asked her to contact her bank to confirm it was our organization that was billing herWe have not heard back from Customer [redacted] since this conversationUpon receipt of this complaint, we attempted to call Customer [redacted] at the number listed on the complaint but were unsuccessfulWe did leave a message confirming the refund from Feb of and asked Customer [redacted] to call us to determine the origin of the $200.00-plus charge Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/02/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/06/19) */
Received business response via email on 6/19/15:
Complaint #XXXXXXXX
Response
Thank you for notifying us of Customer *** ***' experienceWe do apologize for any misunderstanding, and would like verify what occurred with
Customer ***' accountWe provide a service whereby customers agree to be billed $for a trial and $each month thereafter until cancelledWe require all customers provide their name, address, email, phone number, and complete credit card number in order to registerOur billing terms of service are clearly displayed when a consumer registers for our website service, and we also require the consumer to check a box on our registration page which states the consumer agrees with the billing termsAccording to our records, Customer *** disputed his billing on 3/18/with his credit card companyWe cancelled the account on 4/28/15, but no refunds were provided at that timeUnfortunately we are unable to refund the billing amount disputed with the credit card company but we have refunded Mr*** the rest of the charges, totaling $We did attempt to contact Mr*** to discuss but had to leave a message confirming the refundWe have also sent Mr*** an email with the refund information

This company does false advertising on the Multiple Listing Service website. They make it appear as though you have to pay $1 to search the MLS for homes to purchase in your area and then they redirect you to their website and charge your card $50 per month without prior authorization.
The only thing positive I can say is that when you or your bank contacts them, they do issue a full refund-- probably because they are well aware of their fraudulent advertising.

Initial Business Response /* (1000, 9, 2015/02/26) */
Received business response via email on 2/26/15:
Thank you for notifying us of Customer [redacted]'s experience. We do apologize for any misunderstanding, and would like verify what occurred with Customer [redacted]'s account. ...

According to our records, Customer [redacted] registered for an account on 1/06/2014 and agreed to be billed $1 for a 14-day trial and $49.60 each month thereafter until canceled. We require all customers provide their name, address, email, phone number, and complete credit card number in order to register. Our billing terms of service are clearly displayed when a consumer registers for our website service, and we also require the consumer to check a box on our registration page which states the consumer agrees with the billing terms. We did not receive any cancel requests until 1/16/2014 when Customer [redacted] cancelled the service with a live customer service representative. We do agree that we billed $49.60 one time but did issue a full refund of 49.60 on 2/27/2014 in order to resolve this situation. We do not bill any customer $268.00 as Customer [redacted] stated in the complaint. On 2/3/2015, we did receive a call from Customer [redacted]; in this phone call we explained we had not charged her account $216.00 (this is the amount she mentioned in the phone call) & asked her to contact her bank to confirm it was our organization that was billing her. We have not heard back from Customer [redacted] since this conversation. Upon receipt of this complaint, we attempted to call Customer [redacted] at the number listed on the complaint but were unsuccessful. We did leave a message confirming the refund from Feb of 2014 and asked Customer [redacted] to call us to determine the origin of the $200.00-plus charge.
Initial Consumer Rebuttal /* (2000, 11, 2015/02/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 9, 2014/06/05) */
Received business response via email on 6/4/14:
Order ID XXXXXXXXXX
Thank you for notifying us of Mrs. [redacted]' experience. We regret any misunderstanding, and would like clarify what happened with Mrs. [redacted]' account. On...

10/12/2013, Mrs. [redacted] registered on our website and agreed to be billed $1 for a 7-day trial and $49.60 each month thereafter until canceled. Our billing terms of service are clearly displayed when a consumer registers for our website service, and we also require the consumer to check a box on our registration page which states the consumer agrees with the billing terms and conditions of registering with our website. We had not received any communication via email or phone call from Mrs. [redacted] at any point prior to receiving this complaint. If Mrs. [redacted] had any questions regarding the service or pricing information, we would have simply requested she contact our customer service department to discuss. Upon receiving this complaint, we attempted to contact Mrs. [redacted] on 6/3/2014 at the number provided in the complaint to resolve this issue. We were un-able to speak with Mrs. [redacted] at this time but have decided to provide the desired resolution in efforts to resolve the complaint. We have refunded Mrs. [redacted] the four requested monthly charges as well as the charge for the Month of May. We are confident this will fully resolve Mrs. [redacted]' concerns.


[redacted]
Manager, Client Services