Buyer's Choice

I have spoken to [redacted] and we are proceeding with identifying and repairing issuesSpoke to [redacted] on 9/and will keep her informed of our progressThank you

This was a misunderstanding on a billing issue. Customer and Petkus have worked it out and settled this issue.

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***

I am rejecting this response because I haven't been getting any answer from them at allIt has been months and I won't be satisfied until I get a set date

I am rejecting
this response because:In regards to the final sentence of the response the only time they scheduled a date and time was late August when the fan, blind and some repair work was doneThis was well after the verbal July date of service was to take place. I do not accept that they made every effort to contact us, we only got the August date after mentioning we were calling the Revdex.comThe Petkus Brothers continually ignored phone calls, emails and textsIn regards to after we filed the complaint Petkus Brothers did respond within the week and a crew came out last Friday and partially repaired the coveringThey did not have the flashing they needed to finish the repairI texted Kevin but have not had any responseThis is still an open complaint until the cover is completely repaired.Thank you,*** ***

We recently installed a new patio coverMy staff has been dealing with this issueHowever, since unresolved at this point in will contact customer, meet with here and come to a satisfactory resolutionThank you *** Petkus

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meThey had not made an appointment to service me until
the Revdex.com notified them I had prior appointments, and they were all cancelled They did show up today and it appears the problem has been corrected Thank you for your immediate attention to this matter.Sincerely, *** ***

Business states that there was a miscommunicationThe business has contacted the consumer directly to clarify the matter An agreement has been reached and will be executed after the holidaysConsumer has been contacted and informed of this

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meThe issue has been resolved with the company

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me as long as they follow through on what they have saidThey stated they do not know in what manner they will fix the leaks but will get back to us in January as to how and when the job will actually be done. We will see what happens

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Mr *** had a problem with corrosion on his post basesHe believed this should be covered on warrantyHowever we cover only typical weatheringThis problem was due to pets urinating on post's over many yearsIn the end we replaced posts for free and customer is happy that even those we had no
obligation we did take care of himWe value ever customer, misunderstandings happen*** ***

*** *** and *** Petkus have agreed that we will correct paint issues and will replace sideplates with new as required to satisfy the discolorationWe will complete work with in two weeks

Thank you for the notice We make every effort to service our customers in a timely manner We apologize for any inconvenience this may have caused We have also made effort to contact the customer and scheduled a date and time to resolve the service issue

We have been actively engaged with customer and service is scheduled for June 19th

This is going to be serviced per customers requestWill schedule with customer week of March 12th

This was a misunderstanding on a billing issueCustomer and Petkus have worked it out and settled this issue

I have spoken to *** and we are proceeding with identifying and repairing issuesSpoke to *** on 9/and will keep her informed of our progressThank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
The company is still trying to identify the problem